Over-The-Road A Team

Olivia Milhizer

Tulsa, OK *****

Phone: 918-***-**** E-Mail: **************@*****.*** OM

Experience

Senior Driver Recruiter February 2025 – Present

Hirschbach Motor Lines – Sapulpa, OK

• After a restructuring that eliminated my department, I was given the opportunity to leverage my driver relations expertise to transition into a recruitment role

• Successfully recruited and retained top talent for over-the-road and dedicated driving positions

• Drove both cold and warm outreach strategies to engage prospective candidates, surpassing Recruiter I hiring targets within the first two months.

Vice President – Driver Development May 2024 – February 2025 Hirschbach Motor Lines – Sapulpa, OK

• Led a team of 2 supervisors and 3 coordinators for a fleet of 1,400+ over-the-road drivers, driving a culture of continuous improvement and performance excellence.

• Developed and implemented team KPIs, workflow processes, and driver tracking systems to enhance driver retention and operational efficiency.

• Spearheaded a retention strategy that increased 90-day driver retention by 5% in just five months.

• Managed a highly successful driver ambassador program, empowering 12 top-performing drivers to serve as liaisons between the field and office teams.

• Led cross-functional teams to address driver retention issues, collaborating with departments such as operations, maintenance, payroll, and planning.

Associate Director of Operations – Terminal Manager July 2023 – May 2024 United Petroleum Transports – Tulsa, OK

• Directed operations for the Tulsa terminal, overseeing a team of 6 and 65 drivers, with full P&L responsibility for a

$13M annual budget.

• Engaged with key industry partners such as Brenntag, Adjuvants, Chemtrade & Baker Hughes and refineries to include Holly Frontier, Magellan & Phillips 66.

• Enhanced cross-regional operations by providing oversight to five additional terminals, optimizing the flow of materials and services.

• Coordinated closely with maintenance teams to improve uptime and reduce operational disruptions, ensuring high service standards.

Director of Operations/Compliance and Business Support April 2020 – June 2023 Action Enterprise Logistics – Tulsa, OK

• Led and scaled four logistics branches, managing a $100+M annual budget and overseeing a team of operations managers and associates.

• Provided strategic direction and coaching to teams, driving operational excellence and growth across multiple business units.

• Acted as the Responsible Care Partner Liaison, ensuring compliance and excellence in all areas of operations.

• Identified and executed key process improvements that enhanced operational efficiency and improved client service delivery.

• Oversaw the company’s cargo claims process and managed the third party agent program. Ensuring timely resolution and operational efficiency

Branch Manager October 2019 – April 2020

Action Enterprise Logistics – Tulsa, OK

• Managed sales and operations for the Tulsa branch with a P&L responsibility for an $8.5M annual revenue budget.

• Drove process improvements to optimize productivity, enhance sales efforts, and maintain client satisfaction. 2

• Recruited, trained, and developed new team members, aligning their professional growth with business goals.

• Proficient in McLeod, MyEZClaims, RMIS software

Director of Operations January 2017-October 2019

Schneider Bulk Carriers - Gary, IN

• Led Midwest operations for Schneider’s Bulk Tanker division, managing a team of 7 associates and 140+ drivers.

• Held full P&L accountability for the division, achieving a 4.8% YoY increase in earnings and exceeding budget goals for 2017.

• Drove productivity improvements by identifying cost levers and optimizing resource allocation, contributing to improved service delivery.

• Successfully launched Schneider Bulk’s first large-scale on-site dedicated account, managing a team of 50 drivers.

• Engaged with key industry partners such as Ecolab (on site dedicated team), Evonik, WRR Environmental, Monsanto Senior Sales Operations Manager November 2016-December 2017 Sales Operations Manager October 2013-October 2016 Schneider (Schneider Transportation Management - STM) - Chicago, IL

• Led a team of 14 inside sales representatives, growing revenue by $700,000 over 5 months while achieving consistent direct margin increases.

• Managed a portfolio of key accounts such as Ardagh Group and Lagunitas, improving customer relationships and increasing sales.

• Oversaw talent development, hiring and coaching associates, with 4 internal promotions within one year.

• Led progressive workforce initiatives to create the Million Dollar Club and Orange Accelerator Sales Team Leader May 2012-September 2013

Schneider (Schneider Transportation Management - STM) – Chicago, IL

• Collaborated closely with the Sales Operations Manager to support strategic decision-making and day-to-day leadership of the sales team.

• Mentored and developed a high-performing team of 12 inside sales representatives, fostering a culture of accountability and growth.

• Successfully managed a growing book of business, including key accounts such as Foxconn (import transfers) and Ocean Spray Cranberries (domestic transportation), driving customer satisfaction and business continuity.

• Integrated web networking techniques into training programs, enhancing prospecting efforts and increasing lead generation.

• Designed and implemented a comprehensive curriculum for apprentice sellers, ensuring they acquired the necessary skills to successfully complete the program and advance within the organization. Senior Sales Account Executive December 2011-April 2012 Schneider (Schneider Transportation Management - STM) – Chicago, IL

• Expanded book of business by establishing strong relationships with two key shippers, securing a consistent order flow of one order per day.

• Managed a portfolio of 23 active accounts, driving ongoing growth and ensuring exceptional customer satisfaction.

• Mentored and developed three apprentice sellers, providing guidance and support to help them achieve their sales targets and grow within the company.

• Achieved Platinum President’s Club status, consistently delivering $30K in direct margin per month, demonstrating top-tier performance.

• Exceeded margin goals by achieving 172% of target for 2012, contributing to consistent month-over-month growth. Sales Account Executive January 2010-November 2011 Schneider (Schneider Transportation Management - STM) – Chicago, IL 3

• Proactively cold-called up to 85 potential customers daily, successfully building a new book of business from the ground up.

• Gained extensive market knowledge by managing the full lifecycle of freight transactions across the U.S., ensuring effective buying and selling strategies.

• Utilized Oracle and MercuryGate software to streamline operations and enhance customer relationship management.

• Consistently increased margins by an average of 42% month-over-month in the first year, demonstrating strong sales growth and strategic account management.

• Managed an average of 7 active accounts, focusing on cultivating long-term client relationships and ensuring customer satisfaction

Education

Masters of Business Administration – Management Concentration The University of Illinois-Chicago December 2015

Bachelor of Business Administration in Marketing, Minor in French The University of Oklahoma December 2009

Areas of study: International Marketing, World Trade, International Business, and French Universite Blaise Pascal Spring 2008

Skills and Expertise

• Leadership & Team Development: Building and mentoring high-performing teams; establishing KPIs; cross- functional team collaboration.

• Strategic Planning & Execution: P&L accountability; budgeting; process improvements; operational efficiency.

• Driver & Employee Retention: Development and implementation of retention strategies; employee engagement; feedback analysis.

• Stakeholder Management: Experience with key partners and customers in logistics, transportation, and petroleum industries.

• Project Management: Leading change initiatives; process streamlining; customer service optimization.

• Software & Tools: Oracle, MercuryGate, McLeod, MyEZClaims, RMIS, AS400, SAP.

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