Project Manager Customer Service

Maily Kocinski

https://www.linkedin.com/in/maily-kocinski-2476b766/ *********@*******.*** Beaver Dam, WI 53916 920-***-****

SUMMARY

Detail and results-oriented teacher with over 20 years experience in education. Eight years of experience working in customer service. Lifelong leadership roles in the Equine Industry of Wisconsin. Exceptional skills in training, on-boarding, reading and writing about complex information, producing engaging oral and audio-visual presentations, facilitating participation, empathetic administration, and customer service. Extensive experience in team development, collaboration, as well as project planning, implementation and evaluation with a high degree of accuracy. Critical thinker with strong attention to detail. Strong team builder, curriculum writer and lifelong learner. Can effectively work remotely to find innovative ways to solve unexpected problems.

Areas of expertise include: Career highlights include:

● Experience in Canvas virtual platform, Microsoft and Google

● Evaluation and decision making based on standardized criteria

● Curriculum writing and educational research

● Project differentiation based upon team strengths

● Fluent-English, German; beginner- Spanish

● Member International Association of Professional Writers and Editors

● Top 3 student growth and achievement in my district

● Award for outstanding service to the horse industry of Wisconsin

● Several published articles

● Multiple times ‘Employee of the Month’

EXPERIENCE

Educator/Beaver Dam Unified School District (2002 – present)

Teacher of all subject areas, including German language and social skill in whole group, small group and one-on-one settings. Leads a team toward individual and group goals with reflexivity incorporating flexibility. Fluent in productive communication, organization, and multitasking.

● Designing & modifying lessons based on student needs, strengths and weaknesses, and district targets

● Given additional responsibilities in supporting students with diverse learning needs due to merit

● Providing empathetic counseling and support, increasing engagement and learning results

● Increased community connections by incorporating members of the community as volunteers

● Coordinated extracurricular language instruction programs after school and over the summer

● Developed & presented professional development in instructional design, curriculum development, behavior modification, instructional strategy, subject integration & data analysis

● Mentor and supervisor of volunteers, prioritizing & managing multiple simultaneous projects

● Parent/administration communication & collaboration, developing strong relationships over mutual goals

● Leadership roles in curriculum writing and committee work in Social Studies, Diversity and Culturally Responsive Teaching, Social-Emotional Learning, and Staff Appreciation

● Formative and summative assessment creation, evaluation and implementation

● Virtual instructor (including special services) for a complete school year using the Canvas platform, developing lessons, videos, assessment and live-instruction

● Creating and presenting reports on progress monitoring and results to upper management

● Ability to learn complex material, technologies, and procedures quickly

Customer Service Associate/Kohl's (2016-present)

Sales, orders and returns; tactfully handling customer disputes and stressful interactions. Mentoring and training new hires. Strong communication and interpersonal working skills.

● Conversion, credit solicitation, sales goals (Consistently top 3 in the district)

● Shipping and receiving

● Consistently receive above average results on customer satisfaction surveys

● Assisting customers with online ordering

● Accurately manage and count cash drawers

● Training, orientation and on-boarding adult associates

President, Dodge County Boots and Saddle Club, Inc. (2014 – present)

Lifelong member, serving in many leadership positions, even as a junior member. Leadership skills in managing strengths of members to hold complicated competitions fully staffed by a minimal amount of workers.

● Coordinating fun and safe activities with members and their horses while meeting their various needs

● Physically preparing and maintaining buildings and grounds

● Organized youth activities and fundraisers

● Researching and purchasing insurance coverage

● Planned, organized and ran the largest all-horse parade in the United States, twice

● Established a successful equine rescue program in Wisconsin, now an accredited course via the University of Wisconsin

● Hundreds of 1st place trophies, over 250 2nd-6th place awards, and 15 High Point awards in horse competitions

● Invited by the Pyramid Society (global) to present my horse with a demonstration at the Egyptian Arabian Horse Festival

EDUCATION / CERTIFICATION

Wisconsin Teaching License: Elementary Education 1-8, German Education Pk-12

American College of Education / Master’s Degree

December 2012 - April 2014, Online

Master’s Degree achieved in Elementary Education with an Emphasis on Literacy

University of Wisconsin-Oshkosh / Bachelor’s Degree

August 1996 - March 2002, Oshkosh, Wisconsin

Double Majored in Elementary Education and German Education with a 4.0 grade point average

Universität Magdeburg / Language Course Completion

February 2000 - June 2000, Magdeburg, Germany

Thirteen credits of German language instruction with a 4.0 grade point average

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