Customer Service Be A
Resume:
Amari Williams
Bronx, NY *****
********@*****.***
Professional Summary
As an experienced individual with customer service and concierge experience, the listed position sparked my interest. When reviewing the position requirements and your organization’s website, I was excited to find that my qualifications and personal strengths align with the company’s needs and mission. In my concierge and customer service role I honored my abilities in guest services such as communication and compassion. Which have afforded me excellent interpersonal skills, to multitask and problem solve effectively. I am confident in my ability to meet the demands of this position, and would love the opportunity to discuss my qualifications further at your earliest convenience. Willing to relocate to: Manhattan, NY
Authorized to work in the US for any employer
Work Experience
Front Desk Concierge
News Corporation-Manhattan, NY
January 2024 to November 2024
• Greeted visitors and employees upon arrival, offered assistance and answered questions.
• Used internal software to process check-ins and checkouts
• Answered all incoming calls to fulfill request and resolve issues
• Cultivated professional relationships with guest through active response and dedicated assistance
• Contacted housekeeping services and maintenance person regarding issues with residences
• Welcomed large volume of guest per day, improving customer service and engagement Sales Associate
Badcock Home Furniture & More-Fayetteville, NC
January 2023 to November 2023
• Prepared sales contracts, handled complaints, organized sales-floor, and monitored and managed inventories.
• Actively listen and engage with customers, using appropriate selling skills to match the customer's needs, and ensure their decisions build long-term relationships
• Maintained appearance of the store's interior and exterior to company standards including advertising and cleaning
• Directed customers into financial opportunities such as insurance to complete sales as well as customer satisfaction
• Assisted with delivery time frames, rescheduling.
• Encountered monthly sales goals and daily sales goals
• Assembled furniture and accessories according to floor plan
• Placing orders to restock on merchandise for display or customers needs Mailroom Clerk
Swiss Post Solutions/ Columbia University-New York, NY March 2022 to September 2022
• maintaining an adequate supply of shipping materials, such as boxes, tape, and labels.
• Accurately stocking assigned packages to shelf's.
• Delivered mail to all student Campus departments
• Handles a wide variety of student inquiries and services over counter with minimal hassle or delay. Hospitality Associate
Swiss Post Solutions
February 2019 to October 2021
• Handle outgoing and incoming mail as well as shipments
• Log packages that enter and leave the facility
• Assist in the ordering, receiving, stocking and distribution of mailroom supplies
• Deliver, pick up, and transport materials from various departments
• Prepare and provide consistent hot & cold beverages and food by following recipe and presentation standards
Education
High school diploma
Skills
• Cash handling
• Front Desk
• Sales Management
• Office experience
• Phone etiquette
• Customer service
• Pet care
• Retail sales
• Organizational skills
• Computer skills
• Load & unload
• Animal care
• Communication skills
• Hospitality
• Guest Services
• Time management
Contact this candidate