Configuration Management Analyst

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KAREN “KITTY” KORTUEM

Fort Walton Beach FL 850-***-**** *******@***.*** https://www.linkedin.com/in/karen-kitty-kortuem/ Summary

I am a seasoned Configuration Management professional with experience across the U.S. Air Force, Department of Defense (DoD), and Department of Veterans Affairs (VA). Holding a Master's Certification in Configuration Management, along with CMSME and Configuration Management Assessor certifications, I specialize in aligning hardware and system configurations with organizational goals, ensuring compliance with EIA-649 and EIA-649-1 standards, and enhancing operational efficiency.

My technical expertise includes tools such as Jira, Confluence, ServiceNow, GitHub, GitKraken, Reflection Workspace, ETIMS, STORM, MEBS, PEX, MCALMS, LMS, IMIS, Intelink, and MS Office Suite, which I leverage to manage complex configurations and drive continuous improvement. Poised to provide top-notch support with advanced skills, across a multitude of configuration controls. Draws from long-term background with the U.S. Air Force and Reserves in roles of Medical Logistics, Medical Technician, First Sergeant, and Electronic Sensor Systems Technician I bring a strong problem- solving mindset and a passion for mentoring and team development. I thrive in collaborative, challenging environments that demand adaptability, precision, and strategic thinking. I hold Secret Security Clearance (investigation 11/22 – enrolled in Continuous Evaluation Program), and VA Public Trust Clearance (investigation 11/23).

Skills

Software Configuration Management (SCM)

Hardware Configuration Management (HCM)

Configuration Management

Change Control

Audit & Compliance

Release Management

System Integration

Product Data Management

Technical Documentation

Security Compliance

Process Improvement

Project Management

Team Leadership

Customer Relations

Experience

CONFIGURATION ANALYST 10/2023 - Current

BOOZ ALLEN HAMILTON - Fort Walton Beach, FL

Configuration Analyst in the CPRS (Computerized Patient Record System) for the VA. Provides product configuration services for manufacturing operations and processes to meet business needs and requirements. Applies leading-edge principles, theories, and concepts; contributes to the development of new principles and concepts. Works on unusually complex problems and provides highly innovative solutions.

Works with customers, management, and developer teams across multiple projects to define the Release Process and generate the required tasks in Jira, prioritizing the workload and backlog tickets.

Perform GitHub administration and maintenance generating pull requests and documentation commits, merging release branches to the main branch, and creating baselines. Updated product documentation as necessary, including product version release documentation and build releases.

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Installs newly released patches of all VA VistA applications in each of the assigned CPRS development team's virtual environments (Linux and Azure). Tasks include installation of HOST files, capturing information, applying fix tools, shadowing development team during troubleshooting activities, and testing workflows internally and externally. Backend techniques used, including gathering log files, querying tables, updating database fields.

Performs initial and periodic Audits to ensure quality and structure in the entire product lifecycle.

Perform Product Data Management (PDM) for the regulation of engineering data, and corresponding development processes, utilizing document management, product structure (BOM) management, release and change management, and configuration management.

SR. CONFIGURATION MANAGER 05/2022 - 09/2023

ARMA - GENERAL DYNAMICS IT - Mary Esther, FL

As a Sr. Configuration Manager, I am responsible for configuration management of capabilities, developmental and operational systems. I work in Integrated Product Teams (IPT) to create and maintain configuration baselines (software, COTS/GOTS, development, test, production, etc.) supporting capability development, system sustainment and operations. I use/recommend automated CM tools to implement CM policies and procedures. Develop/modify CM plans, policies, and procedures tailored to the complexity and scope of the developmental or operational system. Implement CM discipline for the life cycle of systems, from initial requirements/capabilities baselines to system end-of-life. Perform change control and configuration audits.

Experienced in the five CM functions of Configuration Planning and Management, Configuration Identification, Configuration Change Management, Configuration Status Accounting, and Configuration Verification and Audit.

Experience in executing and managing the Engineering Review Board (ERB) and Integration and Configuration Control Board (ICB) type-activities on a periodic basis (monthly or out-of-cycle). Ensures all deliverables submitted have been vetted for technical applicability, tailored to the appropriate audiences, and fulfill all release requirements.

Conducted formal re-write of configuration management plan (CMP), incorporating multiple contracts, to enable peers and customers an easy go-to resource for all CM procedures. Continually working to improve project and program CM processes. Participates in training peers and colleagues in the CM processes.

Conducted audits to ensure compliance with contractual specifications and quality standards.

Managed software/hardware tracking, ensuring accurate licensing and minimizing risks. CONFIGURATION MANAGER 07/2019 - 04/2022

TEKSYSTEMS / ALION SCIENCE AND TECHNOLOGY - Hurlburt Field, FL As a Configuration Manager, I managed configuration processes and tools to ensure consistent system setup, supporting reliable deployments, and change management.

Organizes and chairs monthly Configuration Control Board (CCB) meetings. Ensures all products submitted have been reviewed by required work centers, tailored to the appropriate audiences, and fulfill all release requirements.

Overhauled the current SharePoint site to enable customers an easy go-to resource for all contract documentation deliverables.

Implemented change control procedures, minimizing configuration-related errors.

Maintained configuration documentation, supporting quick audits, and compliance with standards. Inventoried over four thousand unique software titles to transition to new inventory control procedures. TECHNICAL LIBRARIAN TECHNICAL ORDER DISTRIBUTION OFFICE MANAGER (TODO) 04/2000 - 05/2019 VECTOR CSP - Hurlburt Field, FL

As a Technical Librarian and TODO Manager, I managed technical documentation, ensured accurate distribution of technical orders, and supported seamless access to vital resources.

Managed and organized technical documentation, ensuring easy access, and reducing retrieval time.

Streamlined distribution processes, improving delivery accuracy, and timeliness of technical orders.

Coordinated with departments to ensure the proper implementation of updated technical orders.

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UNITED STATES MILITARY HISTORY

May 1989 to May 1993

Active Duty United States Air Force

16 CRS (Component Repair Squadron) Sensor Maintenance Shop, Hurlburt Field, FL 32544 Electronics Sensor Systems Technician.

August 1993 to August 2009

United States Air Force Reserves

919 Medical Squadron, Eglin Aux Fld 3, FL 32542

Eight years’ experience as a Medical Technician (1993-2001). Six years’ experience as a Medical Logistics Technician (2002-2007 & 2008-2009). One year experience (2007-2008) as acting First Sergeant.

Education

Lockheed Martin System Configuration Management Course Hurlburt Field, December 2001

Lockheed Martin Software Configuration Management Course Hurlburt Field, December 2001

SharePoint Site Owner Training Class

Hurlburt Field, February 2016

Security Container Custodian Training Class

Hurlburt Field, February 2020

AFSOC D&E Training Class

AFSOC TISC, March 2020

SAE/EIA-649C Certification

University of Houston by CMPIC, July 2020

Configuration Management Principles and Implementation University of Houston by CMPIC, October 2020

SAE/EIA-649-1 Certification

University of Houston by CMPIC, November 2020

Security-Focused CM of Information Systems

University of Houston by CMPIC, Nov 2021

Software CM: Strategies, Techniques and Tools

University of Houston by CMPIC, Mar 2022

VistA Foundations

Pioneer Data Systems, Feb 2024

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