Social Media Customer Service

Pamela Grimm

******.*.*****@*****.*** LUFKIN, TX, US 936-***-****

PROFESSIONAL SUMMARY

I’ve worked in customer support, moderation, and social media, and what I enjoy most is connecting with people and helping solve their problems. Whether it’s answering questions, handling concerns, or making sure community spaces stay positive and respectful, I always aim to create a supportive experience. On the social media side, I’ve managed posts, engaged with followers, and worked to build genuine connections between brands and their audiences. I believe clear communication, empathy, and st

WORK HISTORY

Dental Technician at United States Navy

February 1988 - February 1994 (6.5 Years)

• Evaluated and adjusted dental model functionality using bite-mimicking apparatus to enhance performance.

• Created artificial teeth by bonding porcelain to metal, ensuring the production of aesthetically pleasing and durable dental work.

Property Damage Claims Representative at Union Pacific Railroad May 2002 - December 2004 (3 Years)

• Communicated information effectively and listened to client concerns, enhancing customer service interactions both in-person and via phone.

• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

Data Processing Clerk at A Pineywoods Home Health Care Inc December 2004 - January 2012 (7.5 Years)

• Conducted daily audit runs for system applications, making necessary adjustments and reporting anomalies to improve data accuracy and integrity.

• Analyzed customer purchasing trends to identify sales opportunities and developed methods to streamline data entry processes, enhancing operational efficiency. Customer Service Representative at Etech

February 2012 - July 2012 (0.5 Year)

• Cultivated strong customer relationships by delivering personalized assistance and support, enhancing overall customer satisfaction.

• Utilized specialized software to efficiently manage change of address records and service discontinuance orders, while implementing process improvements for greater service efficiency. Production Worker at Pilgrims Pride

September 2012 - October 2017 (5.5 Years)

• Conducted routine maintenance checks on production line machinery to ensure operational efficiency and reduce downtime.

• Sorted and categorized products by weight, grade, and size, adhering to blueprint specifications and assembly instructions.

Customer Service Representative at Etech

October 2017 - September 2018 (1 Year)

• Delivered high-quality customer support by providing detailed service and product information, facilitating informed purchasing decisions and enhancing customer satisfaction.

• Maintained accurate and up-to-date records by updating systems with order specifics, customer preferences, and billing information, contributing to efficient operations and reduced downtime.

Customer Service Representative at Sodexo Food Services October 2018 - March 2020 (1.5 Years)

• Resolved discrepancies to prevent the loss of key accounts through diligent research and problem correction.

• Promoted products and services effectively during service interactions, enhancing customer engagement and awareness.

• Provided frontline customer support by efficiently handling incoming calls and emails, assisting with transactions and inquiries.

Customer Service Representative at Slingshot Workwave March 2020 - November 2022 (3 Years)

• Promoted products and services to customers during service and account management calls, enhancing customer engagement and satisfaction.

• Prepared and evaluated CRM reports to identify issues and areas for improvement, contributing to operational efficiency.

• Maintained professionalism and diffused tense situations effectively, ensuring positive customer experiences even in challenging circumstances.

Customer Service Representative at Teleperformance November 2022 - July 2024 (2 Years)

• Collaborated with internal teams to ensure prompt and effective delivery of solutions tailored to client requirements.

• Maintained detailed records of customer interactions and transactions, ensuring comprehensive documentation of inquiries.

• Identified service needs through targeted questioning and accurately entered information into electronic systems.

Customer Service Representative at Sutherland Global Services July 2024 - Present (1 Year)

• Ensured high-quality control and minimized downtime, contributing to increased revenue.

• Informed customers about billing procedures, processed payments, and assisted with payment option setup.

• Collaborated with various departments to resolve complex customer issues effectively. EDUCATION

Colorado Technical University -

Graduated

Psychology

CY Fair High School -

Graduated 1979-01-01

General Studies

SKILLS

Research, 1 year

Data Analysis, 1 year

Technical Support, 1 year

Auditing, 6 months

Billing, 1 year

Blueprinting, To complete

Customer Relationship Management, 1 year

Business Efficiency, 1 year

Business Process Improvement, 1 year

Decision Making, 1 year

Claim Processing, 1 year

Customer Service, 28 years

Data Processing, 7 years

Consulting, 6 months

Creative Problem Solving, 10 years

LANGUAGES

English, Native/Bilingual

SOCIAL NETWORKS

Facebook, https://www.facebook.com/pamelajgrimm/

Linkedin, https://www.linkedin.com/in/pamgrimm/

ABOUT ME

I have a drivers license

I served in the military

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