Customer Service Representative

J E N N I JM F E R M A N D A L A

908-***-****

**** ******* **** *********,

PA 18020

*******@*****.***

C O N T A C T I N F O

S K I L L S

Management Skills

Time Management

Negotiation

Critical Thinking

Communication Skills

Leadership

Expense Reporting

Accounts Payable

Account Receivable

De-escalation

E X P E R I E N C E

Prosperity Life

Nassau Life

2022-2024

2018-2022

POLICY OWNER SPECIALIST

Provided information on a variety of complex customer service issues requiring knowledge of life insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency

CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative Provided information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency

S U M M A R Y

Highly motivated, results driven, team focused and articulate customer service representative with excellent organizational skills and a high level of customer commitment. Experienced in relationship building and community outreach. Ability to thrive in demanding environments. Adept at performing within dynamically changing environments that require tight deadlines, willing to learn new skills and techniques.

Habitat for Humanity

2016-2018

MANAGER OF VOLUNTEER PROGRAM

In charge of recruiting and overseeing volunteers to meet construction requirements. Handled marketing

and public relations, trained and scheduled

volunteers, and maintained spreadsheets for all

housing projects.

Contact this candidate