Program Management & Operational Excellence

Anna-Marie Anderson

*********.*****@*****.*** * 813-***-****

Strategic Leader - Transformation - Operational Excellence EXECUTIVE SUMMARY

Strategic executive with 25+ years of experience driving transformation across human resources, finance, legal, and technology in private, corporate, and government sectors. Award-winning, Lean Six Sigma-certified leader with a proven track record of executing complex, cross-functional initiatives to enhance quality, productivity, and operational excellence. Expertise in strategic planning, process re-engineering, compliance, and technology innovation, delivering measurable results for globally dispersed clients and teams. Expert in leading change management, optimizing business processes, and aligning operations with strategic goals to drive sustainable growth and performance. ADDITIONAL SKILLS & HIGHLIGHTS

• Strategic Planning, Execution & Transformation

• Lean Six Sigma, Agile & Scrum

• Operational Excellence & Continuous Improvement

• Machine Learning, Robotics & Artificial Intelligence

• Technology Integration & Scalable Solutions

• Organizational Change Management

• Diversity, Equity, Inclusion & Culture Building

• Leadership Development & Executive Coaching

• Data Analysis & Performance Metrics

• Training, Development & Coaching

PROFESSIONAL EXPERIENCE

Director, Program Management 2023-Present

Blackhawk Network

As a strategic global leader, I designed and implemented scalable human resources programs to align with business objectives and drive operational efficiency. I directed cross-functional teams to deliver solutions for talent acquisition, performance management, and organizational development, enhancing workforce capabilities and business performance. Partnering with executive leadership, I led strategic workforce planning to optimize resource allocation and long-term business outcomes. I also spearheaded high-impact process improvement and change management initiatives, driving measurable improvements in efficiency and alignment with business strategy. Recognized with a company award for delivering innovative, data-driven strategies that supported global organizational growth and talent retention.

Sr. Manager, Compliance & Risk 2019 –2023

Micron Technology

Designed, developed, and implemented a global compliance and ethics program, applying Lean Six Sigma methodologies to drive process improvements and enhance operational efficiency. Led strategic planning, risk assessments, and due diligence to strengthen global compliance and ensure alignment with business objectives. Spearheaded the global implementation of enterprise-wide technology systems, optimizing workflows and increasing reporting accuracy through data analysis and automation. Managed end-to-end process improvements, including global helpline operations, policy management, training, and communications, to promote an ethical, speak-up culture. Partnered with executive leadership to advise on business operations, investments, and risk management strategies, delivering measurable improvements in efficiency and compliance. Recognized as a top contributor in 2020 (top 5% enterprise-wide) for driving strategic alignment and operational excellence through Lean Six Sigma practices. Paralegal 2019

Albertsons

Experienced Real Estate Paralegal with a strong background in managing real estate transactions and legal documentation. Skilled in conducting research, drafting and reviewing contracts, leases, purchase agreements, and closing documents. Managed due diligence processes, including title searches, lien reviews, zoning compliance, and environmental assessments. Prepared and filed legal documents, reviewed construction documents, conducted detailed analysis and reporting. Recognized for strong attention to detail, organization and efficiency. Anna-Marie Anderson

Resume (Continued)

Vice President, Transformation and Process Re-Engineering 2015 –2019 Citigroup Technology

Strategically identified, analyzed, and executed sustainable global productivity and reengineering initiatives to strengthen governance, enhance oversight, and align controls with risk appetite and compliance standards. Applied Lean Six Sigma methodologies to eliminate waste and defects, improve quality, and enhance customer satisfaction while reducing costs and increasing overall productivity. Designed, developed, and implemented global frameworks, governance models, and end-to-end processes to drive operational efficiency and consistency. Delivered high-impact presentations to C-suite executives and facilitated training, including special events. Recruited, developed, and coached cross-functional teams to grow and foster a culture of continuous improvement and high performance. Business Consultant, Pro Bono 2014-2015

Democratic Republic of Congo

Led volunteer initiatives to execute projects and programs supporting an orphanage and the surrounding agricultural community. Developed revenue-generating initiatives, secured medical equipment, and promoted education for girls while advocating for land rights for orphans. Established a community center to provide access to technology, supporting education and local entrepreneurs. Partnered with a local college to streamline course offerings, secure funding, and improve educational outcomes. Successfully applied for grants to support non-profit initiatives and coordinated well-drilling projects to provide access to clean water. Taught English and basic computer skills to orphaned teenagers, empowering them with essential life and career skills. Lean Six Sigma Black Belt and Program Manager 2008 –2014 Nielsen – Global Technology & Innovation Center

Progressive 7-year tenure at Nielsen, advancing through leadership roles in business improvement, compliance, and client relations. Acted as a trusted advisor and consultant, providing executive and team performance coaching and driving strategic change initiatives. Led enterprise risk, quality, and productivity assessments, identifying gaps and implementing change management, governance, and engagement models to optimize performance and resource allocation. Spearheaded international transformation initiatives to increase quality, productivity, and stakeholder satisfaction. Managed and executed MRC, client, and corporate initiatives, including the development of employee training programs, standard procedures, and Six Sigma project management. Oversaw the governance of quality assurance and audit activities, ensuring compliance with regulatory and corporate standards. Strengthened communication and problem-solving across networks, stations, auditors, executives, and vendors to drive alignment and operational efficiency. Analyzed and reported performance metrics to inform strategic decisions and continuous improvement efforts.

EDUCATION & TRAINING

Scrum Master, Tampa, FL

Lean Six Sigma Black Belt; Chicago, IL

Eckerd College; St. Petersburg, FL

Bates Technical College; Tacoma, WA

KEY AWARDS & RECOGNITION

Global HR Award

CEO's Top Performer (Top 5% Global)

ITIL-CPMC Excellence in Program Management

Circle of Excellence Impact Player of the Year

FASTER Gold Project (Six Sigma)

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