Data Analytics Financial Services

Jamie N. Horn, MSIS

Technology and Innovation Leader

*********@*****.*** • 517-***-****

LinkedIn • Highland Township, MI 48356

Visionary and results-driven professional with comprehensive experience driving digital transformation, operational excellence, and strategic growth in fast-paced, competitive environments.

Expert at leading cross-functional teams, managing large-scale technology initiatives, and leveraging emerging technologies to deliver innovative solutions and enhance efficiency. Skilled in enterprise IT strategy, cloud computing, artificial intelligence, and data analytics with a strong focus on aligning technological advancements with business objectives. Known for fostering a culture of innovation, collaboration, and continuous improvement to ensure compliance with regulatory and security standards. Well-versed in delivering measurable impact through agile methodologies, change management, and customer-centric approaches.

Areas of Expertise

Digital Transformation

Enterprise Architecture

Innovation Management

Technology Strategy Development

Cloud Computing & Infrastructure

Artificial Intelligence & Machine Learning

Agile Methodologies & Product Development

Data Analytics & Business Intelligence

Cybersecurity & Risk Management

Professional Experience

Mercedes Benz Financial Services Daimler Truck Financial Services, Redford, MI 2016 – Present

Team Lead – IT Innovation

Direct remarketing applications and ensure seamless production support to maintain operational continuity. Lead testing initiatives for disaster recovery simulations of local applications and robust business continuity strategies. Develop and distribute daily reports to application owners to provide real-time system health and performance insights. Oversee third-party interface integrations and coordinate project release schedules to meet critical deadlines.

Introduced disruptive IT technologies, including "WalkMe" to optimize user engagement and improve system navigation.

Deployed Workday across all Daimler Truck Financial Services to streamline HR processes and improve operational efficiency.

Transitioned legacy Mainframe Audit application to a scalable cloud-based solution for enhancing performance and accessibility.

Established advanced application monitoring tools, such as SolarWinds and AppDynamics to improve system reliability and uptime.

Volkswagen Group of America Bentley Motors Incorporated, Chattanooga, TN 2009 – 2016

IT Team Lead Service and Quality IT Lead

Supported over 60 dealer-facing and internal applications for seamless functionality and user satisfaction across Bentley Motors USA. Applied ITIL best practices, including incident, problem, change, lifecycle, and release processes to optimize IT operations and enhance service quality. Generated and analyzed detailed reports using SAP Business Objects for informed decision-making and business performance monitoring. Negotiated and reviewed vendor contracts, while tracking and managing IT costs to maintain budgetary alignment and cost efficiency.

Produced Monroney labels, marketing materials, and videos using Adobe Creative Suite to strengthen brand visibility.

Efficiently audited and monitored software licenses and IT expenditures for compliance and financial accuracy across VW Chattanooga and Bentley Motors USA.

Executed strategic IT projects aligned with organizational goals, including the launch and application integration for VW Chattanooga for operational readiness.

Designed and implemented Bentley internet communication system, dealer marketing plan, and dealer proficiency program to improve dealer engagement and communication.

Additional Experience

Senior Systems Analyst, General Motors, Grand Blanc, MI

Negotiated and managed vendor contracts for GM Service Parts Operations, optimal service delivery, and cost efficiency.

Collaborated with vendors and business stakeholders to communicate progress and successfully implement system changes.

Oversaw the maintenance and functionality of spo.gm.com as Webmaster to enhance user accessibility and system performance.

Translated business requirements into actionable technical specifications for TIS2Web to facilitate seamless updates to vehicle software.

Team Consultant Network Administrator, Weidmayer, Schneider, Raham & Bennett P.C., Ann Arbor, MI

Resolved desktop support issues for 25 users to ensure minimal downtime and high productivity.

Deployed new software on servers and computers to ensure smooth integration and compatibility.

Implemented and maintained data backup systems to safeguard critical information against potential loss.

Configured and maintained accounting programs within a Citrix environment to support efficient financial operations.

Developed and enforced group policies in Microsoft Windows Server 2003 to enhance user management and security protocols.

Administered network security measures, including firewalls, while managing updates for client and server systems to maintain a secure IT environment.

Education

Master of Science in Data Information Systems, Eastern Michigan University, Ypsilanti, MI

Bachelor of Arts in Marketing, Michigan State University, East Lansing, MI

Certifications

ITIL Foundations Certified

Technical Proficiencies

Software & Tools: Citrix FirmWorks Web Veritas Backup Exec Diskeeper 10.0 Microsoft; SharePoint; Excel; Word; PowerPoint; Visual .Net; Access; Project

Programming Languages: HTML C++ C# PL/SQL SQL Java JavaScript XML Python

Technical Skills: UML (Unified Modeling Language) Data Networking Literacy

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