Customer Service Administrative Assistant

Krystle Colter

Bronx, NY 347-***-**** **************@*****.***

PROFESSIONAL SUMMARY:

Self-directed, resourceful, and creative professional with a solid customer service background. Strong communication, negotiation, strategic planning, and decision-making capabilities. Confident, diplomatic, and outgoing with excellent communication skills. Exceptional mentoring and coaching skills with knowledge of HIPAA, medical terminology, and medical charting. EDUCATION:

Bryant & Stratton College Online

Medical Billing & Coding Diploma 2022

CORE COURSES:

Survey of Anatomy and Physiology Intro to Reimbursement and Coding Electronic Health Records CPT and HCPCS Coding Level II Diagnostic Coding ICD-10 Human Disease and Drug Pharmacology SKILLS & ABILITIES:

ICD-10 Time Management Quality Assurance

Computer Literacy CPR Certified Conflict Resolution Medical Terminology Data Entry HIPAA

WORK EXPERIENCE:

Department of Education/P.S. 140

Certified Teacher’s Assistant 2014 – Present

School Aide 2007 – 2014

• Create age-appropriate lesson plans to promote growth & development

• Maintain accurate logs on child performance to report back to supervisors and parents

• Organize and clean classroom to maintain a welcoming environment for all

• Work collaboratively with teacher, family members, and other staff to achieve positive outcomes for children of all abilities

• Ensure a safe and secure environment by enforcing school and class rules

• Plan and assist the teacher in preparing materials and supplies, as well as tracking attendance, absence, and calculating grades

• Serve as a model to the child of appropriate relationships with others New York Summer Program/P.S. 97

Literacy Specialist 2018 – 2019

• Taught and created literacy lessons to students in grades 1-5

• Supervised students at all times to ensure safety and organization was met

• Created engaging lesson plans according to both curriculum and age-appropriate growth

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