Customer Service Front Desk
Resume:
Kudzai Tracey Kachamaenza
*****************@*****.*** 078*******
Customer Service professional with a track record of increasing service quality levels and sales. Experienced at building trust and relationships with customers in order to settle disputes and upsell products or services.
Professional Experience
National AIDS Council 07/20 - 10/21
Intern (programs)
• - Assisted in program planning, implementation, and monitoring - Conducted research on HIV/ AIDS-related topics
• - Contributed to report writing and documentation Skillsgained*: - Program management and coordination
• - Research and data analysis
• - Event planning and execution
• - Communication and teamwork
• - Familiarity with HIV/AIDS policies and programs- Assisted in program planning, implementation, and monitoring of HIV/AIDS initiatives - Conducted research on HIV/AIDS- related topics, including data collection and analysis - Supported event organization and coordination, including logistics and communication- Contributed to report writing and documentation, ensuring accurate and timely submission Jibilika Trust 04/21 - 01/22
Administrator
• Managed office environment, supplies, and repairs
• Handled communication via phone, email, and mail
• Scheduled appointments and coordinated tasks
• Maintained accurate records and data management systems
• Oversaw financial administration including expenses and payments Actsec Security Services 02/22 - 11/23
Administrator
• - Managed front desk operations, including phone calls, emails, and visitor management
• Coordinated scheduling, travel arrangements, and expense reports for security personnel
• - Maintained accurate records and databases for clients, employees, and security incidents
• - Assisted with payroll, benefits, and HR-related tasks-
• Developed and implemented effective administrative processes and procedures
• -Maintained knowledge of security industry regulations and standards Lemon Tree Technology 11/23 - Present
Customer care
• Respond to Customer Inquiries:
• Answer customer calls, emails, and chats in a timely and professional manner.
• 2. Resolve Customer Complaints:
• Listen to customer concerns, empathize, and provide solutions or alternatives to resolve issues.
• 3. Provide Product/Service
• Information: Educate customers on product features, benefits, and usage. Education
Danhiko secondary school
O level
Runya Adventist high school
Zimbabwe Open university
Bachelor’s degree in Development studies - Completed awaiting Graduation Key Skills
• Excellent critical thinker, assessor and analyser.
• Strong communication and interpersonal skills: can communicate and integrate confidently at
• all levels.
• Excellent time management.
• Acompetitive and result oriented young woman who believes in team approach to problems. Eager to learn and quick to pick new things.
• A combination of enthusiasm and persistence.
• High concern for accuracy, and dedicated tomaintaining high quality standards. Interests
• Chess
• Reading
• Baking
• Travelling
References
Mrs Chisewe, National aids Council 077*******
Mr RMhako- MD, Jibilika Trust +263*********
Mr Chirenje - Managing Director, Actsec Security services
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