Customer Service Representative

Professional summary Customer Service Representative with 7 years of experience in technical support, data management, and customer service, excelling in problem-solving and system administration. Demonstrates proficiency in SAP and ServiceNow, ensuring efficient logistics and inventory control. Committed to enhancing operational efficiency and reliability through meticulous attention to detail and innovative solutions. Christina Young

Customer Service Representative

Phenix city, 36869 / 559-***-**** / ********@*****.*** Employment history

OCT 2022 - PRESENT IT Helpdesk Technician, NTT DATA FEB 2023 - SEP 2023 Remote Data Entry Specialist, A1fed – Federal Emergency Management Agency

(FEMA)

• Supported the Federal Emergency Management Agency (FEMA)

• Preparing, compiling, sorting, and verifying documents and data for entry

• Entering data into database software and checking for accuracy

• Resolving discrepancies and obtaining further information for incomplete data

• Updating, deleting, and combining data as required

• Creating and maintaining spreadsheets and databases

• Operating office equipment such as scanners and printers

• Reviewing and correcting data errors

• Accuracy, Speed, and Efficiency met or exceeded all performance targets for data entry speed, accuracy, and productivity while processing a large volume of data.

• Attention to Detail shown exceptional attention to detail, identifying and rectifying errors in data entries promptly. This dedication to data quality has had a positive impact on our operations.

• Reliability: been a reliable team member, consistently meeting deadlines and contributing to the smooth functioning of our data management processes.

• Adaptability: readily adapted to changes in data entry procedures and software, demonstrating a willingness to learn and improve.

AUG 2021 - MAY 2022

US, TX, SAN ANTONIO

Customer Service Representative, Atento MDH

• Schedules, reschedules, and/or cancels COVID vaccine appointments for patients by telephone for Maryland Dept of Health. Collects all necessary patient information.

• Registers and processes information for the public for COVID-19 vaccine.

• Collects all relevant patient information and schedules follow-up appointments for second COVID-19 vaccine.

• Directs patients where to go within vaccination clinic upon entering and registering. JUL 2021 - OCT 2021 Tech Support Specialist, VXI Global Solutions

• Under direct supervision in a call center environment, assist commercial customers with troubleshooting, warranty claims, dispatching service, parts inquire. Follow up with all open cases through completion to ensure superior customer satisfaction. Install and instruct on new tech, enhancing user productivity and satisfaction. Deliver remote tech support, resolving user issues efficiently. Backup and restore files, ensuring data integrity. Maintain systems by repairing hardware, configuring software. Diagnose and resolve incidents, improving system reliability. FEB 2021 - SEP 2021

US, GA, SAVANNAH

Call center Supervisor, MCI Company

JUN 2021 - AUG 2021 Emergency Roadside Dispatcher, MCI Company

• Receive emergency and non-emergency calls and record significant information

• Address problems and requests by transmitting information or providing solutions

• Receive and dispatch orders for products or deliveries

• Prioritize calls according to urgency and importance

• Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations

• Monitor the route and status of field units to coordinate and prioritize their schedule

• Provide field units with information about orders, traffic, obstacles and requirements

• Enter data in computer system and maintain logs and records of calls, activities and other information

MAY 2021 - AUG 2021 Claims Specialist, CEI-Element Fleet Management

• Primary workflow responsibilities will include obtaining repair & supplement decisions from customers, Client Service Alerts, and text alerts from clients

• Addressing customer emails/requests, owning claim escalations from the customer and account management, and being available on the Client Services phone line

• Assist with general repair management workflow, or on the repair management phone line based on volume & business need

• Complete all 360 actions and alerts (internal and external) in a timely manner, in accordance with CEI's downtime management requirements.

• Ensure documented customer instructions and parameters are current and accessible.

• Review daily claim reports to ensure claim data is accurate.

• Manage customer deductible program if applicable.

• Ability to review estimates and photos, against the claim, escalating to Quality Control (QC) were applicable.

• Complete warranty forms and check requests as necessary.

• Open full FNOL and take claim through assign vendor, rental, etc. when the need arises

• Field questions from other departments regarding specific or general operational claim guidelines. APR 2018 - AUG 2020

US, FL, PAHOKEE

Store Manager, Town star- Gpm Investments

• Completes store operational requirements by scheduling and assigning employees, following up on work results.

• Maintains store staff by recruiting, selecting, orienting, and training employees.

• Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.

• Identifies current and future customer requirements by establishing rapport with potential and actual customers and other people in a position to understand service requirements.

• Ensures availability of merchandise and services by approving contracts, maintaining inventories.

• Formulates pricing policies by reviewing merchandising activities, determining additional needed sales promotion; authorizing clearance sales; studying trends.

• Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios.

• Secures merchandise by implementing security systems and measures.

• Protects employees and customers by providing a safe and clean store environment. Led a team in providing top-tier phone support, resolving complex vehicle service issues. Enhanced customer satisfaction through effective problem-solving and database management. Trained staff to maintain accurate records, improving data integrity and service efficiency. Utilized multiple systems to streamline call logging and customer interaction processes. Fostered a supportive environment, ensuring consistent, patient, and friendly service.

• Maintains the stability and reputation of the store by complying with legal requirements.

• Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

• Contributes to team effort by accomplishing related results as needed. OCT 2019 - MAR 2020

WEST LAKE, FL

Order Puller, J&J Family of Farms

MAR 2020 - AUG 2020

US, FL, BELLE GLADE

Parts Specialist, Glades Auto Parts

Efficiently moved products between vehicles and storage racks, ensuring timely deliveries. Prepared and verified shipments for global destinations, maintaining high accuracy. Operated lift trucks and pallet jacks to assemble product containers and crates. Executed picking, receiving, and packing tasks following established procedures. Contributed to streamlined logistics operations, enhancing overall workflow efficiency. Delivered auto parts to customers, ensuring accurate and timely distribution. Collected and loaded orders from warehouse, enhancing delivery efficiency. Pulled parts from inventory, maintaining stock accuracy and availability. Managed inventory tracking system for auto parts warehouse, coordinating efficient order processing and maintaining accurate stock levels

Streamlined delivery routes and optimized load planning, reducing transit times while ensuring complete order accuracy

Education

AUG 2023 - MAY 2026

COLUMBUS, GA, US

D.C. in Automotive Technology, Columbus Technical College Skills Claims Management Customer Service

Technical Support ServiceNow

SAP Inventory Control

Logistics Forklift Operation

Data Entry Problem Solving

Help Desk System Administration

Document Verification Attention to Detail

Spreadsheet Management Data Management

User Support Hardware Repair

File Backup

Contact this candidate