Case Management Service Coordinator
Resume:
Deidre Hart Smith
***************@*****.***
Summary Statement: Committed and compassionate Coordinator with over 10 years of experience in housing services. Adept at navigating the challenges of moving from homelessness into adequate housing. Possesses excellent verbal and written communication skills and a strong determination to help the less fortunate access housing resources. Holds a Master's Degree and a Doctorate in Theology.
Education:
Eastern Bible Institute
Doctorate in Theology
Certifications:
Food Handler License (NY)
CDA Certified
CPR Certified
Professional Experience:
SAGE- Advocacy and Services for LGBT Elders Inc.
Resident Service Coordinator Dec 2023 – Present
Supported Stonewall House residents through case management and recreational programs, primarily serving Mandarin-speaking residents.
Provided light touch case management, information, referrals, and advocacy to older adults.
Performed intakes, assessments, home visits, and ongoing case management.
Conducted benefit and entitlement eligibility assessments, assisting clients with public benefits applications and other entitlement programs.
Supported food pantries and other programs, including facilitating Mandarin-specific workshops, programs, and support groups.
Collected and entered participant and service unit data into databases thoroughly and timely, in accordance with organizational policies and regulatory mandates.
Responded to crisis situations, developing follow-up reports with details and recommendations.
Communicated with family members and other stakeholders involved in residents' care plan services.
Performed other duties as needed or assigned.
Scheduled full-time; generally, 9 am-5 pm Monday – Friday, with adjustments as needed per program necessity.
Food Service Coordinator Feb 2022 - Nov 2023
Maintained all aspects of daily maintenance in the kitchen, dining area, and pantry area.
Distributed information from meetings and special events to ensure participant safety.
Coordinated meal distribution with food service workers and volunteers, ensuring compliance with nutrition, sanitation, and safety standards.
Maintained up-to-date and audit-ready food service records, including daily meal counts and inventory logs.
Answered questions and exemplified excellent customer service.
Attended weekly staff and catering meetings.
Coordinated the Food Pantry program in compliance with Food Bank of NYC guidelines.
Help USA
Family Service Coordinator Aug 2018 - Feb 2022
Established and maintained trusting relationships with at-risk families, addressing issues such as substance abuse, mental health, and domestic violence.
Assisted families with the Early Intervention (EI) process and facilitated the development of transition plans.
Maintained extensive documentation and ensured timely submission of service coordination notes.
East Harlem Block Nursery #2
Family Service Coordinator 2013 - 2018
Implemented developmentally appropriate practices for early childhood education.
Planned and led classroom instruction in alignment with Creative Curriculum guidelines.
Engaged with families to keep them informed about their child's program and progress.
Lenox Hill Hospital/Lloyd Staffing
HR Coordinator 2012
Assisted with internal and external HR-related inquiries and requests.
Facilitated the new hire onboarding process, including creating offer letters and conducting orientations.
Assisted with HR initiatives such as performance reviews and benefits enrollment.
Hudson Group, East Rutherford NJ
Human Resources/Customer Service Manager 2004 - 2008
Assisted with onboarding new hires and processing employment actions.
Maintained and updated periodic reports on HR transactions.
Participated in special projects and compliance monitoring.
HDFC
Housing Specialist 1987 - 2007
Assessed clients’ eligibility for housing programs and assisted with securing affordable housing.
Provided individual counseling, advocacy, and support to clients.
Developed and facilitated educational workshops on housing resources and apartment search techniques.
Engaged in community outreach and maintained relationships with government and community-based organizations.
Computer Skills:
Salesforce
Peerplace (Department for the Aging)
Microsoft Office Suite
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