Employee Relations

SHARI MICHAEL

*************@*****.*** 224-***-**** Denton, TX 76208

Summary

Dynamic professional with a proven track record in adapting to new challenges and environments. Exceptional problem-solving skills combined with the ability to cultivate strong relationships with clients and team members have consistently driven positive outcomes. Committed to enhancing team performance through collaboration and innovative strategies.

Skills

●Strategic Decision-Making

●Proficient Public Speaking

●Proficient in Managing Multiple Responsibilities

●Attention to detail

●MS office

●Problem resolution

●Effective Team Management

●Team building

●Team management

Experience

FRONTIER MANAGEMENT Dallas/Fort Worth, TX

Vice President of People Experience

07/2024 - 02/2025

●Developed and executed HR operational strategies to optimize employee life cycle processes.

●Managed HR audit activities, ensuring compliance with SOX requirements.

●Supervised comprehensive legal and payroll activities maintaining regulatory adherence.

●Direct handling of required paperwork for COBRA, HIPAA, FMLA, FLSA, EEO, ADA in alignment with regulatory standards.

FRONTIER MANAGEMENT Dallas/Fort Worth, TX

Director of Legal Management & Human Resources

06/2023 - 07/2024

●Delivered key resolutions for pressing employee relations problems, aiding leadership.

●Ensured operational consistency by regularly monitoring ER matters.

●Partnered effectively with internal and external legal counsel to support operational needs.

●Maintains, develops and implements culturally appropriate employee relations policies, procedures and guidelines

●Communicates and ensures understanding by managers and employees of relevant laws, regulations, and organizational policies and answers non-standard questions by managers and employees as needed

FRONTIER MANAGEMENT Dallas/Fort Worth, TX

Human Resource Generalist

01/2023 - 06/2023

●Manage all aspects of Leave Management, identify eligibility, draft required notices, leave designation along with track and transition employees back to work

●Administer all LOA programs including FMLA, CFRA, OFLA, STD, Personal Leave and ADA Accommodation

●Provide accurate and timely information to managers and employees regarding LOA pertaining to leave durations and policies

●Oversee the Return-to-Work Process

●Spearhead process for improvement through training/education

●Remain current on employment law changes, state law/leave changes, etc., and provide necessary updates, forms and training

●Partner with our payroll and legal teams for support

AMAZON

DLS Escalations Investigator

11/2021 - 01/2023

●Gain and maintain a thorough understanding of the Disability and Leave teams

●Including: policies, plans, processes, standard work, systems, training, and practices

●Manage the entire lifecycle of multi-stakeholder, complex escalated cases, from intake to resolution and reporting

●Manage a caseload of escalation investigations to meet various SLAs depending on the type of escalation, including termination reviews, non-executive escalations and executive escalations

●Challenge assumptions of why a process service failed; ask tough questions to get to root cause of problem

AMERICAN AIRLINES/AMERICAN EAGLE AIRLINES Dallas/Fort Worth, TX

Manager Workforce Administration

12/2018 - 11/2021

●Have a thorough understanding of the Disabilities and Leave policies, regulations, plans, processes, standard work, attendance

●Manage the entire lifecycle of employees FMLA or Medical leave request including complex escalated cases as needed from intake to resolution and reporting on the business side

●Manage all employee requests including escalating when necessary and investigations to meet payroll deadlines for 4000 associates with a team of fourteen staff support agents

●Manage termination reviews, union related escalations and ad hoc escalations as needed

●Manage payroll team for all ground employees at DFW Airport, making sure employees were paid correctly

AMERICAN AIRLINES/AMERICAN EAGLE AIRLINES Dallas/Fort Worth, TX

Customer Care Manager

12/2016 - 12/2018

●Oversaw attendance for 1,600 reservation Representatives

●Ensure accurate and consistent application of company Time/Attendance and Compensation policies

●Partnered with various levels of leadership and business units to identify best practices, challenges and opportunities for improvement

●Conducted in-depth ad hoc analysis and reporting including overtime analysis and part-time hours tracking

●Subject Matter Expert for FMLA and ADA on interpretation of policies, procedures, and practices

AMERICAN AIRLINES/AMERICAN EAGLE AIRLINES Dallas/Fort Worth, TX

HR Specialist

08/2015 - 12/2016

●Assisted with the development and execution of new policies and procedures

●Partnered with business to provide guidance to management, including conflict resolution in, disciplinary action, and performance improvement counseling

●Conducted and supported investigations into claims of potential harassment and discrimination

●Reviewed, assessed, and made recommendations for all requests for Americans with Disabilities Act (ADA), Religious and other accommodations applicable by law

Education and Training

Elmhurst College Elmhurst, IL

Master of Arts in Communications

Elmhurst Coloege Elmhurst, IL

Bachelor of Arts in Communications

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