Customer Service Representative
Resume:
Leigh Pietrasz
New Opportunities
Orange City, FL 32763
******************@*****.***
Professional Summary
To enhance a new environment with a positive, successful, Goal Oriented and detailed employee. Position Requested: Customer Service, Clerical & Data Entry Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Commonwealth Technology Associates-Alexandria, VA
May 2024 to Present
• Answering calls relating to covid 19 injury disaster loans
• Assisting customers by helping with their loan eligibility
• Giving details to customers relating to their loans and loan balances
• Assisting with hardship accommodation plan as needed
• Directing customers to the loan servicing center.
• Periodically, worked in other departments such as cafs, restaurant revitalization, NPPP Loans, and disaster loans.
• Trained in multiple areas.
• Reset passwords, helped with account access.
Customer Service Representative
Forrest Solutions-New York, NY
February 2023 to May 2024
Providing the best experience for our borrowers, Using systems Genesis,Etran,Lana &Stars, Recognizing differences between COVID Eidl loans,and other loans, And status of the Loan,Verifying the caller by Loan or EIN,SS,Email,and address of business or home,or other PHI,assisting the customer with there concerns,updating emails, transferring customer to appropriate departments as needed,asking if they need any other questions answered, and closing the call by providing all information they requested,offering website Lending.SBA.Gov on each call,and of course thanking them for calling Small Business Admin Department.
Activations Agent
iQor-Meridian, MS
November 2021 to February 2023
At home call center agent handling incoming calls for Verizon Account based out of Meridian MS, Activating devices such as iPhones,Samsung,and other,also Internet devices such as routers Disconnecting Lines,Canceling Orders,updating shipping address,following procedures and using info manager
Call Center Representative
Smart Contact-Daytona Beach, FL
May 2020 to November 2021
Outbound call center,customer service surveys for variety of auto dealerships,and currently now to include inbound concierge,and internet sales leads,and recalls.Current outbound calls on behalf of Pfizer,Inbound Concierge, Aul warranty sales,Timeshare Sales Concentrix
Apple-Lake Mary, FL
April 2018 to May 2020
Call Center-High Volume
Technical Support
Troubleshoot Phones, IOS,MACOS,Apple Watches, Pads,& More Apple Products Providing Excellent Customer Service
Verifying Apple Id's, Assisting with Password Reset, Assuring the customer, Troubleshooting, Isolating Issue, Determining if product needs to be set up for repair, offering a variety of repair options, shipping/or carry in service, escalating calls when necessary, directing or rerouting as needed.
Seasonal Events Team Member
Daytona International Speedway-Daytona Beach, FL
June 2016 to January 2019
Ensuring the area of arrival is clean, Greeting and Assisting Clients with any questions or concerns, Checking Credentials, Open the doors for entrance for VIP members. Ensuring that they were in their designated areas, Thanking the guests and inviting them back. Guest Relations. Store Associate
Tuesday Morning-813-***-****-Tampa, FL
May 2016 to September 2016
Assist with offload merchandise, furniture assembly, incoming receiving of merchandise, Recovery of merchandise, cashier.
File Clerk
Insurance Auto Auctions at Aerotek-Tampa, FL
April 2015 to July 2016
Responsibilities
Login /computer program VPN, Outbound calls 30 daily to Car dealerships or Banks to obtain Titles, Power of Attorneys, Lien Releases for files, Following IRG State regulated guidelines, review of Titles, and documents prior to shipment for auction process,verifying vin numbers- Sending the files to Corporate Branch in Carmel Indianna, reports to manager.
Skills Used
Clerical, Data Entry, Knowledge of Computer Softwear, and Customer Service Tech Support Rep
Aerotek-813-***-****-Tampa, FL
February 2014 to March 2015
Responsibilities
Data Entry in Cash Posting Department, Medical Review of Payments, Separating & sorting Patient and Provider paperwork. Call Center for carriers Coventry & Blueshield of California Tier 2 call center, Assist Call Center representatives with High Volume Inbound Call Center- Demonstration of Compliance & HIPPA - as well as carrier guidelines using stems NERD, SERVICELINK, EMC, TAZ. Answering Call -Greeting Client in a pleasant manor over the phone, recognizing there concern, resolving the issue, and politely ending the conversation and branding it with insurance carrier name Assisting with daily issues such as billing issues, Feeds to check terminations and reinstatements of policies
Reinstatement of Policies. by system EMC. & TAZ
Skills Used
Analytical, Problem Solving, assist representatives who still needed assistance with billing, reinstatements of policies, termination of policies. Compliance Analyst
Aerotek-Tampa, FL
April 2012 to March 2015
Responsibilities
Export Documents, In System Excel, Spreadsheet consisting of several documents such as HUD, VA & Appraisals.
Accomplishments
Completing Assigned Tasks in Timely Manor.
Skills Used
Data Entry
Home Health Aide
Comfort Keepers-813-***-****-Lutz, FL
March 2011 to January 2013
33558
Supervisor: Daniel
Position: Certified Nursing Assistant, Home Health Aide, Companion Job Duties: Assist Elderly with daily living functions as a certified home health aide. Alzheimer's and Dementia clients.
light housekeeping duties.
06/18/2009 - 03/09/2011 Attended School
06/06 - 06/18/2009
Med3000 813-***-****
4025 Tampa Road Suite 1110
Oldsmar Fl. 34677
Supervisor: Jeanette
Cash Poster/ CSR
Med 3000-Tampa, FL
March 2006 to June 2006
No address - company has relocated
Supervisor: Dustin
Cash Poster
Med-3000-Tampa, FL
August 2005 to February 2006
33613
Supervisor: Various
Position: Clerical Support
Job Duties: Data Entry, Filing, and General Clerical. Medical Billing, Customer Service
Concentra Integrated Services-Tampa, FL
January 2000 to August 2005
Representative, Supervisor Jason Durand.
Job Duties: Answer incoming calls, provide customer service for high volume calls on behalf of St. Paul Insurance Company, ability to recognize Issues with provider bill review, reference claim status, Email adjusters for acceptance or denial of a claim, perform clerical duties, able to multitask and assist Team leaders and supervisors. Previously worked in Medical Billing Department processing physical therapy bills, minimum 90 daily, prior to working in the Customer Service Department. Education
High school or equivalent
St Petersburg Catholic High School - Saint Petersburg, FL August 1980 to Present
Trade School in Medical Technology
Aguilas International - Tampa, FL
May 2010 to July 2010
Skills
• Excel
• Alzheimer's Care
• Computer literacy
• Microsoft Office
• Organisational skills
• Medical scheduling
• Home Care
• Microsoft Windows
• Computer skills
• VPN
• Medical records
• Microsoft Word
• Technical Support
• Communication skills
• Excel,Microsoft Office, Microsoft Outlook (10+ years)
• Mac OS
• Customer Service
• IOS, Mac (4 years)
• Typing (10+ years)
• Time Management
• iOS
• Proofreading
• Network Support
• Dementia Care
• Benefits Administration
• Data Entry (10+ years)
• Phone etiquette
• Guest relations
• Medical Billing
• Operating Systems
• English
Additional Information
Computer Skills: Microsoft Windows 2007, Medical Manager, Power Track, Excel, Access, Oracle, Advancer, ICMS, Quark, Scanners
Office Skills: Typing 35 WPM, Data Entry, Professional Customer Service Skills, Mail Room Sorter Machine, Adding Machine, Proof Reading and Check Payments.
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