Project Manager, System Owner, Business Analyst

Egor O. Perov ******@*****.*** Page * of *

EGOR O. PEROV

202-***-**** ******@*****.***

SUMMARY

Results-driven Product Owner, Project Manager, Customer Relationship Manager, and Business Analyst with 25+ years of IT experience.

● Expertise in Agile System Development Life Cycle (SDLC), managing both new feature development and operations/maintenance.

● Led O&M for a Salesforce Service Cloud system processing 2.5M+ cases annually.

● Managed large-scale IT system transformation to the Angular framework.

● Skilled in leading onsite, remote, and distributed teams, ensuring successful project delivery.

● Strong analytical skills to assess business mission requirements and evaluate technical solutions for optimal impact.

● Experienced in managing multiple parallel development efforts, prioritizing backlog, and driving product roadmaps.

● Proficient in project management—defining objectives, scope, and work plans, coordinating cross-functional teams, and handling scope changes. Certifications & Education:

● PMP (Ret.), ICAgile, ITIL Foundations and Intermediate.

● Salesforce Administrator Certification (in progress).

● MBA & MS in Engineering.

EXPERIENCE

Consumer Financial Protection Bureau (CFPB)

IT Operations Lead, ConsumerFinance.gov, Salesforce Service Cloud Washington, DC

November 2023 - Current

Lead IT operations for a highly customized, high-volume Salesforce Service Cloud system (internal name: Mosaic), supporting over 2.5 million cases processed in 2024.

● Manage full Agile Kanban SDLC operations, setting priorities, and driving seamless releases. Direct a team of seven Deloitte contractors, ensuring efficient execution and continuous improvement.

● Oversee end-to-end stakeholder management, engaging with the American public, financial institutions, government partners, and internal CFPB teams. Handle escalations, lead communications, and collaborate with Salesforce to resolve vendor issues. Key Initiatives & Leadership:

● Spearheaded the rapid restoration of O&M capabilities following a 3-week work stoppage mandated by the new Administration. Fully reinstated services and eliminated the backlog within 48 hours by strategically prioritizing tasks and optimizing the performance of a reduced contractor workforce.

● Developed an initial suite of Salesforce "control room" dashboards to provide comprehensive visibility into all aspects of the O&M. Successfully transitioned ownership to the contractor team, ensuring seamless ongoing monitoring and continuous improvement.

● Partnered with the Feature team to operationalize the refactored case submission process using Flows. This complex release achieved a near-zero defect rate—no critical bugs and only four minor issues introduced by new code.

Federal Lead for the NIH Grant Management System Electronic Research Administration (eRA), Office of the Director (OD).

● Lead six key modules, overseeing end-to-end workflows for funding opportunity announcements, application processing, financial modeling, USASpending.gov reporting, State Department clearances, and Paperwork Reduction Act compliance.

● Manage the full Agile SDLC across four parallel delivery teams, driving product planning, National Institutes of Health (NIH)

Product Owner/Customer Relationship Manager

Bethesda, MD

October 2019 - November 2023

Egor O. Perov ******@*****.*** Page 2 of 4

requirements gathering, design, development, testing, and operations & maintenance (O&M). Develop roadmaps, groom issue backlogs, and ensure seamless execution.

● Oversee high-impact modules, including:

FOAM – End-to-end workflow for Funding Opportunity Announcements, positioned to become the NIH System of Record.

TAGGS – Ensures compliance with USASpending.gov reporting requirements for HHS.

IRM – AI-powered Natural Language Processing (NLP) engine automating grant document referrals for reviewers.

Key Initiatives & Leadership:

● Driving FOAM’s transition to Angular while balancing five other major system improvements, all targeted for completion in FY23. Additionally, tracking 16 ongoing improvement initiatives that could become priorities at any time.

● Managing the highly complex integration of FOAM with third-party COTS software, ensuring scalability, backwards compatibility, and data integrity while addressing evolving user expectations.

● Leading NIH-wide outreach and marketing to drive adoption of IRM, expanding AI capabilities across the agency.

● Overseeing cross-enterprise initiatives, including Login.gov integration and multiple security & privacy mandates, collaborating closely with other eRA teams.

● Serving as the Product Owner, managing all stakeholder interactions with 27 NIH Institutes and Centers, multiple HHS agencies (FDA, VA, CDC, DOS, DOC, ARPA-H), and external partners

(GrantSolutions.gov).

● Reporting directly to eRA Senior Leadership on enterprise-level and high-profile initiatives.

● Overseeing incremental improvements for three additional stable O&M systems to ensure continued efficiency and compliance.

Project Manager / Business Analyst, FDA Office of Business Informatics (OBI), Center for Drug Evaluation and Research (CDER) 2017-2019

● Partnered with the Federal project leads to deliver the Inactive Ingredients Database (IID), a complex analytical product supporting both FDA users and the pharmaceutical industry as part of the CDER Informatics Platform (CIP), a multi-component workflow system for drug application processing, reviews, approvals, and analytics.

● Facilitated weekly functional user meetings and prepared biweekly Senior Management briefings for the OBI Director and executives to secure approvals and drive progress.

● Managed system requirements with a focus on Agile best practices, security, and compliance.

● Acted as a liaison between business stakeholders and developers, ensuring accurate translation of business needs into technical solutions.

● Developed the CDER CIP Business Requirements Document—the first comprehensive narrative consolidating requirements across four major systems and eight functional domains. This document was widely used to drive change and support external audits. Task Lead, Veteran Benefits Administration (VBA) Data Quality & Fraud Prevention 2016-2017

● Key contributor in launching a new Operations Center focused on fraud detection and prevention.

● Developed IT policies, SOPs, and technical content (job aids, scripts) to combat Fraud, Waste, and Abuse (FWA).

Business Process Engineer, FDA CDER OBI 2014-2016

● Developed business and technical requirements for system redesign, improvements, and migration, ensuring protection of sensitive pharmaceutical drug application data.

● Sole or lead author of 20+ deliverables across four work streams, including implementation plans, requirements definitions, business process mapping, and data analysis.

● Conducted business process mapping for the Office of New Drugs (OND), streamlining NDA review workflows in Panorama and translating them into system requirements.

● Led requirements definition, testing, and UAT for the DARRTS-to-Panorama (D2P) data migration, a critical initiative transferring drug application reviews to a modernized system.

● Managed client (Office of Surveillance and Epidemiology, OSE) and prime contractor (IBM) Booz Allen Hamilton

Associate

McLean, VA

June 2008 - September 2019

Egor O. Perov ******@*****.*** Page 3 of 4

relationships, facilitated brainstorming and requirements definition sessions. Project Manager, American Society for Retina Specialists (ASRS) Data Analytics 2014

● Led a remote team of five data scientists and developers in building a data analytics platform for claims and billing.

● Developed the Project Plan, risk management strategy, budget, and staffing while ensuring compliance with cybersecurity and data privacy standards.

● Transitioned project leadership after five months to focus on FDA engagements. Analyst, Strategic Investment Group, Strategic Business Development 2013-2014

● Researched emerging technologies, including Natural Language Processing, Risk Scoring, and Data Visualization (Tableau).

● Developed marketing materials, white papers, and competitive analyses for business expansion.

IT Operations Lead Analyst, Department of Labor (DOL) 2011-2013

● Key contributor in consolidating nine IT departments under the OCIO, designing the new organizational structure and service catalog.

● Led development of ITIL-based processes for the OCIO.

● Designed an IT Asset Management framework aligned with Federal compliance standards. Requirements Analyst, US Dept. of Agriculture (USDA) Comprehensive Loan Prog. 2010-2011

● Collaborated on multiple IT modernization efforts, defining business and technical requirements. Technical Due Diligence Analyst, Broadband Technology Opportunities Program 2009-2010

● Conducted technical due diligence for Recovery Act grant applications, evaluating broadband expansion projects.

Business Process Engineer, US Army SPOT Program 2009

● Provided process improvements for customer support functions within the SPOT program. Lead Analyst, US Air Force Personnel Services Delivery Transformation (PSDT) 2008-2009

● Assisted in defining a highly detailed strategic roadmap for the Total Force Service Center (TFSC), evaluating software tools and business processes to enhance service delivery.

● Led Independent Verification & Validation (IV&V) for four Human Resources IT systems supporting 180,000 users at the Department of Homeland Security (DHS).

● Developed assessment strategies, project plans, and evaluation tools, ensuring compliance with federal requirements. Collaborated with client project managers to define IV&V needs and provided actionable recommendations through in-depth reports. Booz Allen Hamilton

Senior Consultant, Communications and Technology

Washington, DC

February 2004 - February 2006

● Advised on Medicare call center strategy, impacting 45 million beneficiaries, optimizing service delivery.

● Led an end-to-end service automation project for a Department of Defense (DoD) call center, improving efficiency and customer experience.

AT&T

Senior Consultant, Professional Services

Washington, DC

June 2000 – January 2004

● Managed Contact Center CRM initiatives, acting as both business analyst and project manager.

● Led four Interactive Voice Response (IVR) process improvement projects for the Federal Express customer contact center, enhancing customer service operations. Corbin Company

Senior Technology Consultant

Washington, DC

March 2006 - May 2008

Egor O. Perov ******@*****.*** Page 4 of 4

● Mapped document management workflows at First Union National Bank, identifying process optimization opportunities.

● Designed customer care workflow improvements for Cendant Mortgage, increasing operational efficiency.

IDEA (NASA SAGE III Project)

Hampton, VA

Interface Engineer

February 1996 – June 1998

● Developed data, electrical, and mechanical system interfaces linking the U.S. SAGE III ozone measurement instrument to the Russian Meteor 3M satellite platform.

● Created technical documentation and led cross-national discussions between NASA and Russian engineers to ensure seamless system integration. National News Service Moscow, Russia

Technology Analyst

October 1994 – August 1995

● Worked in the Technical Analysis Department of Russia’s first Internet news agency/media database. Researched and selected hardware and software solutions.

● Analyzed English-language technology sources to support data-driven decision-making for newsroom operations.

EDUCATION

GEORGETOWN UNIVERSITY Washington, DC

MBA

August 1998 – June 2000

● MBA Scholar Best Paper Award, Global IT Management Association 2000 Annual Conference MOSCOW AVIATION INSTITUTE Moscow, Russia

MS, Aerospace Engineering

September 1989 – May 1995

MISCELLANEOUS

Software:

Certifications:

Clearance:

Salesforce, MS Project, Visio, standard MS Office, common productivity systems (JIRA, Confluence, SharePoint, ServiceNow, etc.)

PMP (Retired); ITIL Foundations, Intermediate Strategy & Service Transition; IC Agile. Public Trust

CITIZENSHIP: US

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