Data Entry Human Resources

Devin Mcnair

Whitsett, NC ***** 980-***-**** *************@*****.***

PROFESSIONAL

SUMMARY

Dynamic HR Assistant with a proven track record at Prepac Manufacturing, excelling in employee relations and office administration. Skilled in data entry and maintaining files, I fostered a welcoming environment for new hires and enhanced team collaboration. Recognized for resolving conflicts with empathy, ensuring a positive experience for all stakeholders. SKILLS • Office administration

• Employee relations

• Maintaining files

• Human resources administration

• Team player

• Word processing

• Technical support

• Data entry

• Human resources operations

WORK HISTORY HR ASSISTANT 01/2022 to 10/2024

Prepac Manufacturing North Carolina

Filed paperwork, sorted, and delivered mail and maintained office organization.

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• Answered and redirected incoming phone calls for office. Delivered friendly assistance with new hires throughout interviewing and hiring process.

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Screened applicant resumes and coordinated both phone and in-person interviews.

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CUSTOMER SERVICE REPRESENTATIVE 05/2009 to 05/2024 PRA North Carolina

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

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Developed strong product knowledge to provide informed recommendations based on individual customer needs.

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Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

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Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

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• Investigated and resolved customer inquiries and complaints quickly.

• Delivered prompt service to prioritize customer needs. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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D M

CUSTOMER SERVICE REPRESENTATIVE 05/2002 to 05/2008 Walmart North Carolina

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

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Responded to customer requests for products, services, and company information.

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EDUCATION GED 06/2007

GTCC, North Carolina

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