Customer Service Virtual Assistant
Resume:
PERFIL
Proficient Bilingual with more than * years of experience in servicing English
and Spanish speaking clients. Superior ability to listen and assess customers needs and offer satisfactory solutions. Offer assistance in a friendly and professional manner in a dynamic environment. Consistently optimize team efforts to meet or surpass service quotas and effectively manage workflow. EXPERIENCIA
Martin Management Group; USA [*Remote*]
Bilingual Receptionist
1st November, 2023 — Present
Scope: Customer Service, Reception, Administrative Tasks
• Managed all communications directed to a specific dealership and routed/ connected them to the specific departments or personnels.
• Assisted in tracking the efficiency of the service advisors in providing updates to our clients.
• Created tickets for new and existing clients directed to the specific departments in order for their concerns to be addressed accordingly. Quickteam Inc.; The Philippines[*Remote]
Virtual Assistant
1st August, 2023 — 30th October, 2023
Scope: Administrative Tasks, Patient Insurance Verification, Billing
• Ran and verified patients’ insurance eligibility on a monthly basis
• Called and verified patients’ movements from hospital to nursing homes and assisted living facilities and requested the patients’ records from the facilities accordingly
• Processed referrals over the phone by collecting information, including name and insurance information
• Created an electronic chart for new referrals with their demographics, insurance information and paperwork
• Updated the office records regarding patients’ status, movements and changes with insurance eligibility
• Recorded interactions and interventions performed with or in behalf of the patients, making sure the insurance is billed for the services
• Created mapped schedules for physicians, which included driving directions, facilities to be visited for the day, and the patients who are to be seen for their facility visits in Los Angeles area Gabtech Global LLC.; The Philippines [*Remote*]
Bilingual Recruiter
20th February, 2023 — 3 July, 2023
Reference Person:
Alexis Nguyen, CEO; email: *******@**************.***; phone:
Scope: Recruitment
CLINT CANIA
****.*****@******.***
Makati, Metro Manila,
The Philippines 1233
FORMACIÓN
Manila Doctor’s College; Pasay
Bachelor of Science, Nursing
2009-2012
FORMACIÓN ADICIONAL
Instituto Cervantes de Manila;
Makati
Español
May 2019-March 2021
IDIOMAS:
English
Proficient Bilingual
Russian
Intermediate Conversational
Spanish
Proficient Bilingual
Mandarin
Intermediate Conversational
• Create new job ads and Updated the existing ads with location, requirements, salary and benefits in order to attract applicants
• Monitor and engage with applicants in Applicant Tracking Systems and Job Boards
• Proactively search for candidates in job boards and Facebook groups
• Perform initial interviews to pre-qualify candidates in English and Spanish
• Schedule interviews of pre-qualified candidates with the Hiring Manager
• Respond to job inquiries online via email or phone
• Aggressively follow up with job applicants to schedule for and reminder for job interviews and Manage job ads through Indeed and other platforms
• Follow up documents, such as certifications, licenses and pre-employment requirements from applicants
• Complete character reference checks
Client Chat Live; [*Remote*]
Bilingual Live Chat Operator
16th July, 2021 — 25th July, 2022
Reference Person:
Aaron Hines,Manager; email: *****@**************.*** Scope: Chat, Customer Service, Legal
• Responded to chats in English and Spanish
• Represented different law firms that has Client Chat Live chat service incorporated on their websites and offered quality customer service to leads looking for assistance through their websites
• Helped other companies and firms acquire the Client Chat Live service on their website
• Relayed collected information from leads to lawyers with the leads’ contact information, type of legal assistance needed, information that will contribute to the case and other requests by the lead
• Set expectations to leads with timeframe, and resolution for their concern Mosser Companies; [*Remote*]
Bilingual Administrative Agent
25th August, 2021 — 18th April, 2022
Reference Person:
Kelly Hoover, Manager; email: *******@********.***; phone: +1-415-***-****
Scope: Real Estate, Cold-Calling, Administrative Tasks
• Worked cohesively with the Leasing department in pre-qualifying applicants, scheduling tour appointments and maintaining Move-In calendar for tenants
• Explained to leads the rental requirements for the desired apartment and Informed applicants about the amenities of the apartment and the building community.
• Addressed leads and provided customer service through Knock and Yardi CRM Applications by sending emails and text messages and performed warm-selling of each apartments via RingCentral
• Performed administrative tasks for the Leasing department by pulling reports, updating spreadsheets and attended meetings iFive Recruitment, Philippines; Quezon City, Manila Bilingual Evaluation Specialist
30th November, 2020-2nd June, 2021
Reference Person:
Asriel Mujar, Manager; email: ******@***********.*** Scope: Cold-calling, Legal, Verifications
• Contacted prospects and evaluated them using the Lead Management System (LMS) and all other management approved acceptance criteria
• Explained Social Security Disability and/or VA eligibility, benefits and the requirements, expectations and standards set by Social Security Administration
• Positively promoted and sold the benefits of using the company’s services to all prospects
• Accurately documented all contact with prospects, entered all information and outcomes in accordance with current company policies and procedures
• Responded to phone calls as needed to answer questions for clients/leads
• Completed special projects and other assigned tasks which included tracking the leads converted in to a potential case and rescheduling conference calls with Social Security Administration Fidelity Information Services, Philippines; Makati, Manila Bilingual Customer Service Representative
13th September, 2019- 3rd August, 2020
Scope: Customer Service
• Demonstrated professionalism and courtesy with customers over the phone while working to resolve complaints, problems or respond to questions via email, Facebook chats, In-app chat services, and text messages via the Salesforce platform
• Welcomed customers by providing information needed to get started and necessary information needed to be able to register
• Assisted customers in identifying issues with registration to the payment platform and explained solutions to restore service and functionality
• Configured hardware, devices and software to resolve issues with registration, payments, other app related issues
Optum Global Solutions, Inc; Taguig, Manila
Bilingual Clinical Coordinator
6th June 2018 — 22nd June, 2019
Reference Person:
Antonino Vijungco M.D., Deputy Manager; email: antonino_vijungco@op- tum.com; phone: +63-917-***-****
Scope: Administrative Tasks
• Read given file and research industry-specific or medically-accepted terminology
• Ensured translated content conveys original meaning and preferably used in Spanish
• Cross-referenced specialized dictionaries and translation tools to check the quality of translation
• Proofread translated texts for grammar, spelling, punctuation accuracy
• Followed up with internal team members and leaders to ensure translation meets the client's needs
Convergys Philippines, Inc; Makati, Manila
Inbound Sales Representative
8th May 2017 - 21st May 2018
Scope: Sales, Customer Service
• Welcomed customers by activating the trial features on newly purchased vehicle and providing detailed information on the features
• Offered extension of the billing relationship by securing customer’s payment method
• Provided customer service in reinstatement of services, agent-assisted request on customer’s vehicle (signal-dependent vehicle unlock)
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