Customer Support Specialist

Kalthoum Abdallah

Customer Support Specialist

Corona, United States, 92879, 1-951-***-****, *********@*****.***,www.linkedin.com/in/kat-abdallah-798b58240 Professional summary

Customer Support Specialist with over 9 years of experience in healthcare and administrative roles, adept at resolving complex inquiries and enhancing patient care. Demonstrates expertise in process improvement and data analysis, with a proven ability to boost member satisfaction and streamline operations. Skilled in using Microsoft Office and CRM systems, committed to driving innovation and efficiency in customer service environments.

Employment history

Remote Customer Support, 2021 - Jun 2024

Optum RX, Corona, CA

Administrative Assistant, Mar 2015 - Apr 2020

Aradigm Corp, Hayward, CA

ADMINISTRATIVE ASSISTANT, Nov 2014 - Jun 2019

Compliance Consulting Center, Hayward,CA

Skills

Conflict Resolution (Experienced), Time Management (Experienced), Process Improvement (Experienced), Data Analysis (Experienced), Microsoft Word (Skillful), Microsoft Excel, Microsoft Office(Experienced), Customer Service (Expert), Healthcare (Experienced), Communication (Expert), Problem Solving (Expert), Links

My Linkedin: www.linkedin.com.

Courses

Project management Certificate, Jun 2024 - Sep 2024 Alison

Healthcare Terminology Diploma, Oct 2024 - Jan 2025 Alison

Data Analysis Certificate, Feb 2025 - Present

Alison Learning Institute

Resolve complex healthcare inquiries, boosting member satisfaction and retention. Collaborate with providers to streamline authorizations, enhancing patient care. Implement workflows improving resolution rates, reducing escalations. Coordinated office operations and managed executive calendars, ensuring seamless workflow. Facilitated cross-department communication and organized leadership meetings, enhancing collaboration. Supported executives by prioritizing deadlines and maintaining professional communication. Developed automated expense tracking, reducing errors and speeding up reimbursements. Managed global travel logistics within budget, ensuring compliance and detailed documentation. Streamlined document management processes, enhancing retrieval speed and reducing administrative bottlenecks significantly. Analyzed compliance data to identify trends, enabling proactive adjustments that contributed to regulatory adherence. Coordinated with cross-functional teams to execute training sessions, fostering a culture of compliance and improving staff awareness.

Implemented a new filing system that reduced document retrieval time by 30%, enhancing operational efficiency across departments.