Case Management Manager

Orlando Florida USA

*********@*****.*** – Phone: 321-***-****

KETZIE LEE GARCIA

Contractor

PROFESSIONAL SUMMARY

Experienced in long and short term, government and state contracts professional in child welfare and case management with a focus on enhancing the quality of life for children and families both immigrants and non-immigrants. Demonstrates proficiency in MS Office, case management, and bilingual communication, leveraging skills in both English and Spanish to effectively support diverse client needs. Community Resources Coordinator. Passionate about utilizing analytical skills to streamline processes and ensure compliance with governmental regulations, aiming to drive positive outcomes in community care initiatives.

EMPLOYMENT HISTORY

SPANISH INTERPRETER CONTRACTOR

March 2025-present SOSI-FEMA, Remote

The SOSI FEMA are responsible for providing over the phone interpretation services supporting disasters and other designated humanitarian/special campaigns.

PROCESSING COORDINATOR (CONTRACTOR)

Oct 2023 – SEPT 2024 QBMS Garden, Florida

Managed and optimized data processing efforts in support of humanitarian aid enhancing workflow efficiency

Ensured accuracy and integrity of detainee data, resolving discrepancies at the Port Entry. Maintained compliance with government regulations, safeguarding non-US-citizens property. Facilitated secure escort, transport and well-being of non-US citizens in custody ensuring safety. Drafted and maintained administrative documents, supporting operational data management.

Managed all inventory and replenished supply room at the airport terminal.

SENIORS CASE MANAGER (CONTRACTOR) May 2023 - Jul 2023 Vaco, Seniors Alliance Resources Maitland, Florida

Evaluated and Assessed seniors’ health and environmental safety at home following the 701B Seniors Alliance Program. Ordered Supplies for non-structural home improvements/modifications to enhance the life, safety and independence of the seniors.

REFUGEE RESETTLEMENT CASE MANAGER (CONTRACTOR) Aug 2022 - Jan 2023 Bethany Christian Services Winter Garden, Florida

Provided services to refugee cases assigned by World Relief from the AP Assurance Day, pre-arrival, airport arrival for the first 90 days including assessment, planning, linking, monitoring, and advocacy. Assisted the families, including children ages 0-18 years old, with housing, employment, medical screening and care, ESL, School enrollment, public assistance and Fl IDs. Conducted Cultural and financial Orientation.

DEPENDENCY CASE MANAGER Mar 2022 - Aug 2022 Youth and Family Alternatives Inverness, Florida

Provided dependency case management services including assessment, planning, linking monitoring and advocacy to assigned children and families from intake to discharge from the DCF system. Ensured the completion of CBHA and treatment plan for all children and their families who are in the foster system or in home. Ensured families are staffed with multi-disciplinary team, to meet all legal requirements. Completed progress reports to every stakeholder, provided families education information and awareness of child abuse/neglect

CAREGIVER SUPPORT MANAGER CWCM (CONTRACTOR) Feb 2020 - Jun 2021 Children’s Home Network Orlando, FL

Provided services for children placed in a relative/non-relative home to ensure the safe well-being of the child. Coordinated initial licensing processed and supported foster homes placements until reunification, permanent guardianship, or adoption is achieved. Provided case management and determined and respond to immediate risk. Remotely Self-managed an independent work schedule to include virtual and face-to-face home visits, Judicial Review, family and staff meetings, school and doctor’s appointments for the assigned children, and documented case activities or data collection in FSFN. Provided/arranged transportation of clients. Explained rights, responsibilities, court orders and safety plans to the families.

FAMILY SPECIALIST Mar 2019 - Aug 2019 Uplift Family Services Los Angeles, CA

Reported and billed to Department of Mental Health all interventions to families at risk in SPA 6. Practiced de-escalation techniques. Coordinated home visits and participated in Wraparound team Built rapport and provided emotional support to the caregivers with an open case in the Department of Children and families or probation utilizing trauma informed lenses for care. Identified family and client’s needs researched community resources and linked families to them. Assisted them to comply with court mandates

PERMANENT SUBSTITUTE TEACHER Jan 2018 - Mar 2019 Renaissance Charter School Plantation, FL

Maintained the established routines and procedures of the school and classrooms assigned. Reviewed with the Principal, the plans doe the week. Prepared lesson plan and evaluated pupil's academic progress in class. Reported academic progress to parents and made appropriate referrals. Followed all and BCPS and CSUSA policies, rules, procedures.

ELEMENTARY AND MIDDLE SCHOOL ART TEACHER, LIBRARIAN, PACES MONITOR Aug 2014 Oct 2016 Downey Christian School Orlando, FL

Responsible for implementing instructional PACES curriculum in a Learning Center as needed. Differentiate instruction, using assessments for small learning groups. Responsible for lesson plan instruction of the ABEKA curriculum. Maintained classroom management by using appropriate and effective strategies and positive reinforcement. Facilitated student learning in a positive learning environment. Hosted international students through the academic year

EDUCATION

BA ARTS OF ELEMENTARY EDUCATION Aug 1994 - May 2001

Major. Special Education Humacao, Puerto Rico

LANGUAGES AND OTHER SKILLS

English (Proficient), Spanish (Highly proficient) Certified Child Welfare Case Management, Applied Behavioral Intervention Specialist, Child Development Center Administrator, Immigration and CBP experience, Provider and Instructor. (MWR/Naval Base Ventura County, CA 2005)

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