An experienced and detail-oriented information technology professional with experience in technical support, troubleshooting, dial-in support, field support, dispatching, budget management, executive support, and customer service. Proven aptitude in working collaboratively with cross-functional teams, communicating with key stakeholders, and directing all aspects of job functionalities using knowledge and experience. A top-performing and dedicated producer who enhances organizational operations for continued improvement and to meet short- and long-term objectives. EXPERIENCES

Dover Fueling Solutions

Austin, TX

Customer and Technician Support to Gas Stations in the US and Canada. Dispatched, emailed, troubleshoot POS, Gas Pumps, third party fuel controllers, payment products including EMV, SPM and NOC media equipment-dial in support. Supported major contracts, Clearwater tank monitoring, team leader functions, created knowledge base articles and interfaced with networking companies. Tokheim

Fort Wayne, IN

Customer and Technician support on both Tokheim and Schlumberger Fueling and POS equipment. Thirdparty dial up on Verifone registers restoring software and enduser needs Arco

La Habra, CA

Customer support and dispatching for Schlumberger PIC, Allied and MSI Troubleshooting. Coordinated Armor Truck and Service technician scheduling.

ADDITIONAL EXPERIENCE

Senior Project Accountant

OHM Remediation, Irvine, CA

NEX Base Closure Contracta

Executive Assistant

Bechtal, Norwalk, CA

Euro-France Disney Project

Administration Assistant

Foster Wheeler Environmental, Santa Fe, CA

Environmental Cleanup Contracts, SOW and Bidding.

EDUCATION

University of Hawaii at Maui

Kahului, HI

SKILLS

Oracle, Zendesk, Incontact, Heat, Team Viewer and Enterprise.

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