Quality Assurance Business Analyst

Mala Parikh @ **********@*****.***

Senior QA/BA Analyst Lead © 732-***-****

Profile Highlights

Excellent analytical, interpersonal, communication and problem-solving skills with a passion for customer satisfaction in promoting customer loyalty in multiple industries/domains. Proven experience in leading the Software Quality Assurance [SQA] process and Testing, managing offshore/onsite testing teams, sound experience in SDLC methodologies such as Waterfall and Agile-Scrum, documentation writing and conducting brainstorm & knowledge transform (KT) sessions. Received accolades for being an effective liaison between business and technical team during SCRUM sessions, testing and various SDLC phases. Gained experience to effectively mitigate risks and proactively work with developers to ensure a better user experience. My strength comes from being a thought leader and building synergies in the team.

Over the years, working with various groups of people including business stakeholders/owners, technical developers, managers, PMOs & testers, have obtained expertise in the area of business requirement analysis, technical specs transformation, external & internal team coordination, QA and testing. Truly believe in the transparency across the board concept and implemented the same by providing visibility to all the entities through the clear process flow, status & requirement prism. With rich experience in the IT field, was able to touch most of the areas within organizations such as business, research, development & testing and have obtained skills & knowledge to provide efficient and time-saving solutions. Very good experience in testing Websites, Web applications and Desktop applications. An experienced software professional, specializing in quality assurance/quality control management and operations with demonstrated results in helping organizations to meet strategic objectives and goals. Demonstrated success in utilizing technology, quality assurance best practices, tools and methodologies resulting in increased operational effectiveness and efficiency.

I have served as Lead Quality Assurance and Business Analyst in companies that I have work experience with. I have excellence in analytical, interpersonal, communication and problem-solving skills with a passion of customer satisfaction in promoting customer loyalty in multiple industries/domains.

Engage client to gather software requirements/business rules, and ensure alignment with development teams

Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams. Adept communicator and collaborator; able to forge critical relationships with stakeholders and build consensus across multiple organizational levels. Distinguished for process optimization, performance improvement, and seamless workflow management.

Hands-On multi-skilled professional with an accomplished 12+ year Business Analyst and Quality Assurance background. Strong experience in development and implementation of strategies and automation solutions to ensure the delivery of high quality systems with the fastest time to market.

Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.

Experience working within DevOps, AWS and Cloud models.

Good working experience with Waterfall and Agile methodologies.

Expertise in verifying APIs using Postman tool.

Excellent communication and documentation skills.

Experience in effectively prioritize and multi-task in high pressure and fast pace environment.

Specialties:

Quality Assurance Management

Data Analysis

Risk Assessment & Mitigation

Team Building

Requirement Gathering & Analysis

System & Technical Process Flow

Process Optimization

Maintaining high quality standards

Strategic Business Planning & Analysis

Cost Containment

Root Cause Analysis

Expert in Manual Testing and multi device testing.

Documentation

Unit, System, Functional, Regression and UAT Testing

Technical Problem Solving

Software Programming

Education:

Bachelor degree in Business and Account statistics

Professional Certifications:

ISTQB Certified - Foundation Level

Microsoft Certified Professionals (MCP)

Microsoft Certified Solution Developer (MCSD)

CDAC – Advance Certification in Programming

Skills:

JIRA, Quality Center, CaliberRM

MarkLogic and Endeca search engines

MS Visio & UML

Postman for API testing

SharePoint, Lotus Notes, MS Project, eRoom

DevOps, AWS and Cloud models

eRights, Salesforce

Redshift, Cloudera, MS SQL Server, Oracle, Toad, MS Access

MS Visual Studio .NET, VB & JAVA Script, ASP, Visual Basic

Domain:

Non-profit Organization Management industry

Sports Industry

Food & Beverages industry

Defense & Space industry

Marketing and Advertising industry

Information Technology and Services industry

Client Highlights:

Government Domain

IEEE

Sports Industry

PepsiCo

Lockheed Martin

Vertis Communications

Professional Experience

Employer Name: Tory Burch Nov’ 19 – Present

Sr. QA/BA Analyst / Lead

Detail-oriented and analytical Quality Assurance / Business Analyst professional with [5+] years of experience in retail and e-commerce domains. Proven ability to bridge the gap between business needs and technical solutions through data-driven insights, effective stakeholder communication, and rigorous testing practices. Passionate about delivering high-quality customer experiences and enhancing operational efficiency. Excited to bring a blend of creative problem-solving and technical acumen to a dynamic, fashion-forward company like Tory Burch.

Role & Responsibilities:

Collaborate with product owners, designers, and developers to gather and refine requirements for fashion e-commerce initiatives, including seasonal promotions, site redesigns, and checkout flow optimization.

Author comprehensive user stories, acceptance criteria, and test cases to ensure functionality aligns with business goals.

Perform functional, regression, and exploratory testing across web and mobile platforms.

Coordinate and support UAT with cross-functional business teams, including marketing, merchandising, and customer service.

Lead defect triage meetings and ensure timely resolution of critical issues impacting site performance or customer experience.

Utilize tools such as JIRA and Confluence for project tracking, test management, and documentation.

Assist in A/B testing efforts and interpret analytics data to inform product enhancements.

I acquired excellent experience working with PLM Centric platform, SAP and lot more other integration applications using SQL Server DB.

Employer Name: IEEE Piscataway, NJ Nov’ 11 – Oct’ 19

Sr. QA Analyst

Working at IEEE in the Publication division I have worked on the different web sites and Web Analytics. E.g. www.ieeexplore.ieee.org

Role & Responsibilities:

Currently working on high traffic, digital library website [www.ieeexplore.ieee.org], where users able to download and browse Journals, conferences, industry standards, ebooks, and online courses. This is website is integrated with eCommerce to facilitate member transactions. Primary users are Universities, Colleges, Institutions and various industry groups across the world.

Experience working with search engines like MarkLogic and Endeca.

Developing Website statistics reports using IBM and Adobe software, for Business Intelligence analysis and reporting, derived by doing analysis of user behavior on the website.

Also verified raw logs and related data using Redshift and Cloudera.

Reviewed and approved test plans, functional specifications, business requirements and ensured all clients’ needs are met.

Insured software is deliverable, quality objectives and customer expectations.

Identified current and future risks and presented them to both internal and external customers.

Setup triage meetings to set action items to all QA and Development team members.

Mentoring teams in agile testing practices and tools and has collaborated with different teams to facilitate execution of development projects.

Performed Rest API verification using Postman.

Decide each sprint for scheduled release and provided testing result for each stand up. Worked very closely with developers and business to achieve business satisfaction.

Transferred all test cases / documentation to JIRA and mapped each test case to business requirements, along with adding new test cases based on new defects during functional, integration, and ad hoc testing and provided traceability matrix.

Demoed all releases to stakeholders and addressed and worked on their needs and future goals.

Certify all project releases and UAT tests as well as usability tests in QA process.

Drafted weekly status reports which accomplished test reports, defects, issues, and fixes, along with creating multiplatform test cases / scenarios, mapping business requirements for all test cases, and ensuring defects resolution and follow-up.

Recognized by executive-level staff for work excellence and commitment to archive perfection.

Worked on each release and implemented new challenges/changes within the timeline.

Client: PepsiCo Valhalla, NY Oct’ 06 – Nov’ 11

Senior BA/QA Lead & PLM [Project Life cycle Management]

Working on the multiple applications developed for whole retail terminology from initiating different product, marketing them to the bottlers across the US-Canada-UK, providing forecasting and reporting facilities to each of them and other transactions.

Role & Responsibilities:

Actively taken part in business requirement gathering, requirement analysis sessions and understand the business.

Have researched and obtained the business in-depth knowledge and understand the invisible aspects of the business.

Conducted brainstorm & knowledge transform sessions with business users & owners. Presented several feasible options to achieve the goal business were looking for using use case scenarios.

During the analysis, identified the critical factors & obstacles and brought various business solution options to overcome the obstacles/hurdles.

During the analysis found that due to the different point of views of the different groups, there were needs of the detailed GAP analysis to fill the overlooked, missed requirements, reference requirements & issues. Went over the prepared technical gap analysis document with the Project Manager and development team before presenting to the business users. Shared my knowledge/suggestions, received the feedback and worked on that.

Involved in the knowledge transform sessions time to time with the developers, business & technical and kept all the teams on the same page.

Handling Risk and Change Management during the QA process.

Organized & attended daily/weekly status meeting with different level of groups. Attended the brainstorming /review sessions with the team.

Performed testing using Black Box and White Box methods.

Responsible for ensuring the timeliness and quality of all project milestones, presenting demos on time to the respective team

Involved in the development of Test Plans, Strategy Plan, Test Cases, Use Cases and provide traceability matrix to map business specs to system specs to the technical specs and acceptance test result.

Expertise in Quality Center and provided testing reports and reviewed with respective teams.

Prepared User Acceptance Test (UAT) Plan and UAT Cases for the business users; have had walkthrough/review session. And obtained users sign off.

Coordinated with the offshore team and implement all the enhancements/improvements needed.

Extensively used SQL queries to perform data integrity testing.

Provided testing estimation & and realistic timeline to the manager.

Managing multiple, concurrent IT projects throughout the entire lifecycle.

Effectively communicating requirements to technology partners.

Provides input into developing and modifying systems to meet client needs. Develops business specifications to support these modifications.

Use SharePoint tool to manage/organize PLM documents for each phase of the project.

Working with Managers and PMO very closely to understand Project Lifecycle.

Client Name: Lockheed Martin Mt. Laurel, NJ Apr’ 06 – Sep’06

QA /. NET Developer

Project title: Asset Bank

AssetBank is an Image /file management application, a web-based solution which tracks the multiple revisions of single image/file, provides strong search capabilities to search images / files and allows users to view it in different dimensions.

Role & Responsibilities:

Was responsible to understand the business needs and preparing Business, Functional, Non Functional and Technical System documents.

Designed mock-ups based on the client specific business rules and practices and presented to the team.

Participates in technical reviews and inspections to verify 'intent of change' is carried through the entire project.

Created Unit-Integration and System-Functional Test Plans and Test Cases.

Helped in creating Performance & User acceptance Test Plans and Test.

Performed Unit and System/Functional testing for all applications.

Participated in daily/weekly status meeting with different level of groups. Attended the Brainstorming/review sessions with the team/Business.

Used Quality Center for defects/bug tracking, detailed analysis & various metrics.

Along w/ the defined testing process, I performed the testing to accomplish the user requirement. Performed the testing as an when code is available fully or module wise, kind of increment testing which helped to expedite the testing process.

Worked as a part of a team in developing a web-based application using Microsoft ASP.NET/VB.NET technologies.

Developed various classes, functions and web services for the application.

Used SQL Server in designing database, tables, Queries and procedures.

Worked on each release and implemented new challenges/changes within the timeline.

Client: Vertis Inc Monroe, NJ Oct’ 05 – Mar’06

QA /.NET Developer

Project title: CJTS

CJTS is the advertisement base project for auto manufacturer. It includes two major module one is data conversion and the other is giving output in various add campaign layouts.

Role & Responsibilities:

Was responsible to understand the business needs and preparing Business, Functional, Non Functional and Technical System documents.

Designed mock-ups based on the client specific business rules and practices and presented to the team.

Participated in daily/weekly status meeting with different level of groups. Attended the review sessions with the team/Business.

Worked as a part of a team in developing a web-based application using Microsoft .NET technology.

Used Oracle in designing database, tables and PL/SQL.

Worked on each release and implemented new challenges/changes within the timeline.

Provided detailed functionalities to the testing team to perform each phase of testing.

Involved into performing Unit, Integration and System testing for each release.

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