Customer Service Clerk Ii
Resume:
Donald Lacer
B.S. Hospitality/Business
Dallas/Fort Worth Area / Shipping & Logistics
Farmers Branch, TX
************@*****.***
EXPERIENCE
RDC Clerk II (Full Time) AM- Shaw Industries-Carrollton,Tx August 05, 2023- Present
Duties and Responsibilities
Receive, process flooring for return to Mill or placement back into inventory Utilize inventory System (Invar) to place current, returned, inventory back into
Back into pickable locations
Utilize Inventory system (Invar) to look up carpet rolls that have been misplaced
Utilize claims system to charge for returned freight/inventory Utilize Microsoft Office Suite for position specific executions Coordinate trailer transport returns back to the mill with Plant Coordinator/Transportation Manager to ensure smooth transition Assist with Customer Pickups (CPUs) in-between returns transported to the RDC
Proficient in driving Sit-down Forklift
Proficient in driving Pole Forklift for Carpet
Heavyweight Forklift Driver (Part Time) PM- Material Handler Fedex Express- DFW Airport
July 7, 2022 - Present
Eyemart Express Farmers Branch, TX- Lens Area Stock Room and Customer Service Lead
June 2023- May 2024
Duties and Responsibilities
Ensures lens area lab teams are clearing the stockroom queue as goals require. Uses objective processes to pull correct lenses for work orders.When jobs fall outside normal processes, subjective understanding of optical manufacturing is required to pull the correct product and enter lab workflow.
Receives and re-stocks lens supplies daily as needed. SKILLS
Management
Hiring, Training, and Coaching
Budgets, Inventory
Management, P&L
Event Management
HR & Administration
Employee Relations
Microsoft Office
Tracks trends in workload and identifies turn time gaps. Assist Production Managers in answering daily questions from the field to quickly identify and resolve service-related issues.
Generates customer service culture in the Home Office Central Lab by focusing on strategically relevant goals provided and exemplifying behaviors that support said goals.
Receives and performs tasks from Service Manager and Shift Leads as relevant situations evolve.
Eyemart Express Farmers Branch, TX- Distribution Center Supervisor
June 2018- June 2023
Responsible for all product coming off the shelve to the stores Responsible for all lab jobs (in house lab and holt) shipped to stores Fulfill all shipment request from other departments as well as online jobs Fulfill all Capital Equipment coming off Shelf going to stores Build New Store In A Box request per Store Specs
Works closely with Distribution Manager on Daily Metrics Works Closely with Purchasing Manager on Inventory Control Works Closely With Customer Service on store related issues Disciplines and Coaches associates on Negative Work Behaviors Coaches associates on Best Work Practices
Contributes to Distribution Center Ideas to make work flow better Works with all departments on issues concerning quality work flow Team Player
Involved in weekly Labor Planning initiatives
Involved in best inventory practices, involving implementing par levels Focused on Cost Controls for Deparment
Makes sure production is completed safely and effectively on a daily basis Eyemart Express, Farmers Branch, TX — Warehouse Clerk April 2013- January 2016/August 2017-Present
Tag frames frames from vendors
Replenish orders using tablet for stores
Fill orders from store Labs to Home Office
Pick special orders sent from stores
Replenish product in shipping area
Inbound and outbound shipping throughout the day
Any project assigned to by Department Head
Pro Sports Catering, Frisco, TX-Assistant Director Food & Beverage
January 2016-August 2017
Co-Manage Concessions and Catering Operations at Dr. Pepper Ballpark Assist with menu pricing, hiring, job fairs, scheduling, training, supply levels, ordering vendor relations, and cooking projections. Works cooperatively with the client and sponsors.
Works with subcontractors and NPO groups.
Stays on top of staffing and POS daily.
Able to adjust operations by attendance.
Monitors labor and food costs.
Coaches and mentors staff.
Luby’s Culinary Service, Houston, TX — Manager
July 2012 - January 2013
Served customers by training staff, purchasing, and providing quality meals.
Maintain budget goals through scheduling, inventory controls, and communication with the team.
Morrison Healthcare Food Service, Houston, TX — Retail Manager
December 2011 - July 2012
Responsible for all food-service related activities. Ensured client/customer satisfaction with efficient cost effective management, including sanitation, quality control, and communication. Delaware North Companies, Houston, TX — Department Manager
July 2010 - December 2011
Oversaw and controlled department operations on a profitable basis. Maintain positive client and customer relations by ensuring efficient, quality service and products. Supervise activities of Unit Managers and employees.
ARAMARK Sports and Entertainment, Houston, TX —
Concessions Manager
March 2007 - July 2010
Manage the production and service of food and refreshments of outstanding variety and menu choices for average attendance at baseball games of 25k to 40k, as well as a $20 Million account. Directly c0-manage over 300+ concessions employees.
Hire,schedule, discipline, mentor, coach, and train employees. Assist HR with recruiting, job fairs, and hiring quality applicants. Confirm all HACCP procedures are followed. Directly responsible for profit and loss of concessions. Excellent communication skills with employees and management. Demonstrate and participate in excellent customer service programs. Responsible for monthly reports, alcohol compliance, cooking projections. Select and cost menu items. Safety Coach for new hires in orientation. Subcontractors - order, coordinate items. Maintained, trained and issued cart certifications. Member of the Safety Committee. EDUCATION
Sam Houston State University, Huntsville, TX — Bachelor of Science, Hospitality Management
2003-2005
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