Customer Service Representative

IAN

PIMENTEL 805-***-**** *********@*****.***

Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible. EXPERIENCE

BIKE RENTAL CLERK

Wheel Fun Rental Ventura

MAY 2022 - AUGUST 2023

• Managed cashier duties, returns and exchanges.

• Customer Service

• Addressed customer concerns

• Tracked inventory and maintained product

• Led and Trained new employees

• Exercised Good Judgement

• Assisted in Special Projects

• Assisted in Light Equipment Maintenance

• Managed day-to-day operations

CUSTOMER SERVICE

Tersa’s Cleaning Service Ventura

OCTOBER 2020 - MAY 2022

• Handled Customer walkthroughs and prepared estimates

• Managed phoneline

• Created and Managed Complex Schedules

• Resolved Customer Concerns

• Streamlined Record Process

• Managed Material Inventory

• Assisted in New Employee Training

• Translated when needed

• Created and followed Safety Procedure

EDUCATION

BACHELOR OF COMPUTER SCIENCE

California state University Los Angeles

SKILLS

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) experienced with the Clover system

• Cashflow planning and management

• Providing technical assistance to customers/employees, troubleshooting hardware and software issues

• Attention to detail

• Adaptability

• Dependable

• Exceptional communication skills, excellent customer service and problem-solving

• Fluent in English and Spanish

• Training

• Problem solving skills

• Resourcefulness

Contact this candidate