Customer Service Call Center

DOREEN CARTWRIGHT

Rex, USA ***** +1-786-***-**** ***********@*****.*** WWW: Bold Profile

Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals.

• AMADEUS • CLIENT RELATIONS

• DETAIL-ORIENTED • MULTI-LINE

• MULTI-LINE PHONE • Customer Service

• CSR • Customer Care

• Call Center • Customer Support

• Phone Etiquette • Conflict Management

• Data Entry • Typing

• Sales • Communication Skills

• Computer Skills • Creative problem solver

• Strong client relations • Multi-line phone talent

• Strong interpersonal skills • Strong conflict resolution skills

• People-oriented • Customer-oriented

• Skilled problem solver • Active listening skills

• Excellent work ethic

Supervisor of Operations, 05/2019 - 06/2022

TnD Protection Security Service – Atlanta, GA

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

their roles.

Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

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Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.

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Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

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Customer Service Representative, 01/1997 - 06/2018 Carnival Cruise Line – Miami, FL

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot

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Answered an average of [60+] calls per day by addressing customer inquiries, solving problems and providing new product information

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Supervisor of Operations, 12/2008 - 03/2013

Kmart – Miami, FL

Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.

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Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

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• Identified and resolved unauthorized, unsafe, or ineffective practices. High School Diploma: 01/1980

Hawksbill High School - Freeport

• Customer focus & orientation, Highly Proficient, 01/21

• Call center customer service, Completed, 01/21

EDUCATION

ASSESSMENTS

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