Customer Service Support Specialist
Resume:
Resume
Amber Nichole Smith
Broken Bow, Oklahoma
*********@*****.***
Professional Summary
I am a hardworking professional with 24 years of dedicated experience and a proven knowledge of customer service and retention. I consistently find solutions to complex issues, and I am committed to continuous improvement, actively using feedback to refine my approach. Work Experience
Contact Specialist I
Greater Texas Federal Credit Union, Austin, TX
November 2021 - Current
- Report to SOS (start of shift).
- Utilize company equipment to facilitate calls.
- Interact with all members in a friendly and courteous manner.
- Follow all prompts from call management system to provide appropriate member service/experience.
- Handle all issues in accordance with best practices and involve senior management when necessary.
- Understand and adhere to all rules of conduct.
- Basic understanding of Windows-based systems.
- Maintain excellent verbal and communication skills and strong literary comprehension.
- Achievements: Proficient in a wide range of banking and finance tools, delivering top-notch Resume
customer service; recognized for persistence in following verification protocols to keep member accounts secure.
Jewelry Artist
Am-Believable Jewels, Broken Bow, OK
February 2017 - Current
- Attend craft shows to market products.
- Cut, shape, fit, join, mold, or otherwise process materials using hand tools, power tools, and/or machinery.
- Create functional or decorative objects by hand, using various methods and materials.
- Select materials based on strength, color, texture, and other characteristics.
- Develop concepts or creative ideas for craft objects and apply finishes to crafted items.
- Confer with customers to assess needs and obtain feedback.
- Advertise products using internet advertising, social media, and brochures.
- Achievements: Successfully turned a hobby into a business during the COVID pandemic, preventing financial strain.
Administrative Assistant
Bryan Murphy Builder, LLC, Austin, TX
April 2009 - February 2017
- Operated office equipment for various applications including spreadsheets, word processing, and database management.
- Answered phone calls, provided information to clients, took messages, and transferred calls.
- Set up and maintained paper and electronic filing systems for records and correspondence.
- Scheduled and confirmed appointments for clients and supervisors. Resume
- Conducted information searches and managed office supply inventory.
- Maintained scheduling and event calendars.
Coverage Manager/Manager-in-Charge
Central Market/HEB, Austin, TX
September 2000 - April 2007
- Managed entire store operations, reporting directly to the General Manager.
- Oversaw all departments, leading and training cashiers and department managers.
- Planned and executed store-wide events, promotions, and sales initiatives.
- Achievements: Promoted from cashier to Service Manager within six months; later promoted to Coverage Manager/Manager-in-Charge.
Education
State University of New York at Oneonta
Major: Music Industry
August 1998 - April 2000
Skills
- QuickBooks
- Proficient in Microsoft Office Suite (Excel, Word, Email)
- Ability to quickly learn and implement new technologies
- Extremely thorough with attention to detail
- Highly efficient at juggling multiple responsibilities
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