Service Desk Management
Resume:
DHARAVATH SARVAN
Email:******.*****@*****.***
CAREER OBJECTIVE
Leverage experience to share my technical knowledge and experience with Atlassian tools Jira, Jira Service Desk, Agile, Confluence, Crowd, Bitbucket, Bamboo, Other technologies Jenkins, Git/GITHUB SVN, TFS, AWS, Atlassian Cloud, Linux, Oracle, MySQL, MS SQL Server and PostgreSQL. Add value to team and company with quality consciousness and constant research to generate intellectual property and competitive edge
PROFESSIONAL SUMMARY
Jira / Jira Align
Jira Software –Agile
Jira Service Management/Service Desk
Confluence
Crowd
Git/GITHUB
REST API
Groovy/Shell Programming
Bamboo
Bitbucket
FishEye& Crucible
Ant/Maven
Jenkins
AWS
LINUX
Atlassian Cloud
Groovy Scripting
REST API
MySQL
PostgreSQL
Oracle 12C R2/19C
Having 3+ years of experience as Atlassian ADMIN (JIRA, Confluence, Crowd, Bamboo, Bitbucket, Git/GITHUB, Ant, Maven, FishEye& Crucible)
Experienced in performing Alsatian installations and migrations and gained skills to schedule back-ups Integration.
Experienced in JIRA Customization with Workflow Schemes, workflows, Permissions, User/Group access controls, Notifications, Screens, Fields, Issue types, various other scheme settings, post functions / validators with workflow transitions, custom configurations with plug-ins and even more customizations with JIRA code, Jelly services and REST API.
I have migrated the Jira, Confluence from Server to Data Center Environment
Upgraded the Jira to 9.14 from 7.13, Confluence to 8.0 from 7.15
Upgraded the Bitbucket and Bamboo in the Server Environment
Upgraded and migrated the Jira Service Desk/Jira Service Management in Linux environment
Excellent understanding of SDLC Methodologies like Agile, Waterfall, RUP, RAD and other processes
Worked on JIRA Agile projects like Creating Scrum/Kanban boards, configured columns, Filters and Reports for Sprints.
Integrating JIRA with single sign on (SSO) plugins.
Maintained build scripts for the application builds, Compiled and generated the packages and push it to UNIX, Windows, and Linux platforms.
Created users on Jira Internal Directory, LDAP, Crowd and Active Directory.
Responsible for creating complex JIRA workflows, conditions and setting up and maintaining JIRA, using Advanced scripts (Groovy & JavaScript) to extend workflow capabilities both front-end and back-end, for large enterprise JIRA environments.
Contributed for daily build processes, including monitoring builds, break/fix management, issue tracking (JIRA), and identifying and resolving a wide variety of build-related issues for different products and versions
Customized JIRA (Server and Cloud) to company’s desires.
Hands on experience in creating Space and Pages in Confluence.
Managing Global and Space level permissions in Confluence.
Created users in Crowd and shared with Atlassian products like Jira Confluence.
Created Master, Branches and Macros in Confluence.
Created Repositories by using GIT.
Integrated GIT to Bit-Bucket repositories, creating the projects and cloning the repositories.
Pushed and Pulled the Source Code from GIT Repository by using commands.
Done the CI/CD pipelines for code deployment using Atlassian Bamboo with different types of triggers.
Installed the ANT & MAVEN and linked with Bamboo for deployment successfully.
Linked the Jira Issues with Bamboo Builds.
Have good knowledge about master and slave architecture in Jenkins.
EMPLOYMENT HISTORY
Working as an Atlassian Jira, Confluence administrator with InfoSys from May 2021 to Nov 2024.
PROJECT PROFILE
PROJECT# 1: AUM(Assets Under Management)
Role : Atlassian Administrator TeamSize : 3
Description: - Assets under Management is the one which maintains different accounts of investors data. Individuals invest their funds in different companies. AUM will maintain their details in cloud and generate reports for them to make further decisions of investments.
Data flows through different layers called LANDING, STAGE, TARGET AND INFORMATION MART. Here Landing and Staging areas using AWS S3 to store the data and Target and Information Mart are using Snowflake Database.
My role is to automate data validation from Landing to Information Mart. I have introduced Spring Boot framework and designed an architecture to validate CLOUD data as well as SNOWFLAKE database data. Currently this tool is giving very good results in cloud data validation.
and do the needful thing for that customer. Once customer will submit the order, he will get confirmation email.
Roles and Responsibilities: -
Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
Installed JIRA Behavior plug-in, which simply defines how field behaves with the issue in the project.
Installed JIRA Suite utilities plug-in that provides additional workflow features such as conditions, validator and post-functions.
Plan, implement, document, and administer configuration management across multiple projects.
Responsible for all production related changes/builds/deployments. Created SVN branches for future parallel releases.
Experience in SVN, Jira, and Jenkins. Responsible for creating the project space in confluence.
Responsible of being a reporter for each of the issue opened in JIRA.
Migrated DBA, Development and Testing teams from Version One to JIRA.
Migrated all build jobs from Hudson to Jenkins/Bamboo. Created build and deployment jobs in Jenkins for various components.
Coordinated with variety of teams like DBA, development and build team for a successful code promotion.
Designed, implemented and supported an integration solution between the Salesforce, Jira, Rally, Qmetry applications to share tickets across global time zones.
Implemented Jira, Confluence in AWS-EC2
Very good exposure in PostgreSQL
Prepared many shell scripts to monitor the Jira, Confluence and Bamboo
Designing, implementing and supporting fully automated Continuous Integration and Continuous Delivery processes
Working with and supporting multiple World-wide development teams delivering a wide range of software applications
Automating the build, deployment and testing of Front End, Middleware and Database components
Developing custom reporting tools, setting up automated health monitoring and alerting for builds and environments
Worked very closely with Global Project Teams including IT architects, Operational Architects to ensure the solution is compatible and a long term fit for the company.
Carried out application Jira, Confluence, FishEye& Crucible upgrades, database backups, database restore, database performance, backup scripts, deployment of patches and maintained data files and transaction logs.
Installed and managed Jira, Confluence, FishEye& Crucible, Oracle, SQL Server and Linux.
Enhanced profitability through building new relationships with multi-national accounts by supporting customers with technical assistance, resulting in additional business transactions.
Configuring ‘nginx’ for proxy RESTful API calls to micro-services in Docker containers.
Produced scripts for viable combination of JIRA applications with different tools.
Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the programs extensions of their systems, and not hindrances to their systems.
Automated AWS components like EC2 instances, Security groups, ELB, RDS, IAM through AWS Cloud information templates.
Strong experience with SCM methodology, best practices, process improvement, and toolsets.
Responsible for maintaining integrity of all builds and environments.
Used Jenkins as a build tool to create build packages.
Automated the manual piece of deployment which saved one hour of time.
Performed code freeze on the development branches and informed the development teams to merge in the changes to integration branch before the scheduled date of staging.
Created development and integration Branches after a major release for various development teams.
Client : RedHat
Role : Atlassian Jira, Confluence, JSD/JSM Administrator
Roles & Responsibilities:
Experienced in Installing, Upgrading Atlassian products.
Support, compile and troubleshoot Atlassian tools.
Troubleshooting and fixing errors common to Applications and Application servers
Version Control Software Setup, Administration, Configuration (GIT, Subversion, CVS)
Involved in Atlassian Plugin Development using Java.
Evaluated and repaired existing Atlassian Suite installation in preparation of upgrade.
Creating updated work process for exchange parallel confirmation.
Created formats and dashboards for tweaked perspectives of the information particular to every gathering and line of business.
Produced scripts for viable combination of JIRA applications with different tools.
Designed custom JIRA workflow
Plan, evaluate, deploy, operate and maintain tools to suit the expanding user database
Provided training to technical and non-technical teams to use Atlassian tools
Managed various development tools, testing tools and monitoring tools
Worked on JIRA for Bug Tracking.
Worked on JIRA for Test Case Management.
Worked on Integrating JIRA with Confluence.
Created several customer accounts and maintained users.
Creating plan for projects with Portfolio plugin
Responded to all incoming questions and inquiries related to JIRA applications.
Prepared projects, dashboards, reports and questions for all JIRA related services.
Implementing and developing solutions enabling Development and Operations teams to build, deploy, monitor and test applications and environments
Implementing monitoring and reporting solutions across a range of environments and platforms
Evaluating and advising on virtualization and containerization solutions
Environment provisioning solutions using Docker, Vagrant, Red Hat Satellite
Setting up and introducing Continuous Deployment processes and advising on best practice
Generated scripts for effective integration of JIRA applications with other tools.
Suggested improvement processes for screens, workflow procedures and reports of applications.
Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.
Assisted in assessment of existing production systems and configuration services for upgrading.
Provided technical expertise for analysis and assessment of current security and database configuration services.
Leading, planning, and managing documentation projects for product releases.
Upgrade and Migration of Atlassian Products in both Linux and Windows Servers
Serve as a specialized advocate and the essential implementer for new capacities in JIRA.
Created dashboards, reports and inquiries for all JIRA related administrations.
Compile and analyze development and operational bug reports
Proposed change forms for screens, work process methods and reports of uses.
Integration of Tempo Time Tracking Tools in JIRA
EDUCATIONAL QUALIFICATION
B. TECH from VCET COLLEGE OF ENGINEERING AND TECHNOLOGY.
STRENGTHS
Ready to take extra mile and work out of box and boundaries whenneeded
Fast learner, quick adaptor to newtechnologies.
Good communication, presentation skills and leadershipqualities.
Positive team player.
Contact this candidate