Customer Service Dining Room
Resume:
Liliana Watts
Kennesaw, GA *****
**************@*****.***
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. I care a lot about how customers feel and I am also a social person, I love to create conversations to let them know they are welcomed.
Skills
Telephone reception
Server Support
Reservations Management
Menu management
Team Collaboration
First Aid Training
Hospitality and accommodation
Food allergy awareness
Reservations
Multitasking proficiency
Customer Service
Front of House Organization
Experience
May 2024 - July 2024
Landshark Bar & Grill - Buford, Georgia
Host
Greeted guests upon arrival and provided them with menus.
Answered customer inquiries regarding the menu, restaurant services, and special promotions.
Took reservations over phone and in person.
Assisted servers in seating guests by escorting them to their tables.
Managed dining room layout to maximize efficiency of staff members.
Maintained cleanliness of lobby area, including wiping down tables and chairs.
Ensured compliance with health and safety regulations within the restaurant.
Served as point-of-contact for resolving guest complaints or special requests.
Performed light administrative duties such as filing documents and taking messages.
Managed incoming calls during busy shifts.
Inspected dining areas for any damages or defects.
Provided excellent customer service by anticipating customer needs.
Assisted other departments when needed such as bussing tables or delivering food orders.
Contributed to team efforts by accomplishing related tasks as needed.
Greeted guests and gathered information to seat groups or place on waitlist.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
Resolved customer service and food-related issues to maintain guest satisfaction.
Notified server after seating parties in section to facilitate prompt service.
Accommodated guests with children and special needs to promote comfortable dining experience.
Offered seating and other special accommodations to customers according to preferences and dining area volume.
Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
January 2023 - April 2024
Huey Magoos Chicken - Flowery Branch, Georgia
Cashier
Greeted customers and answered any questions they had about the store's products and services.
Verified that customers were of legal age to purchase alcohol or tobacco products.
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Processed returns and exchanges of merchandise in accordance with store policies.
Assisted customers over the phone regarding store operations, product information and order placement.
Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Provided excellent customer service while promoting loyalty programs to increase sales potential.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Performed other duties as assigned by management.
Accepted cash and credit card payments, issued receipts and provided change.
Answered customer questions and provided store information.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures, and customer services.
Education and Training
Expected in May 2028
Kennesaw State University Kennesaw, GA
Bachelor of Science Biology
Contact this candidate