Customer Service and Health Insurance
Resume:
Jennifer Gologram
Remote/work from home
De Funiak Springs, FL 32435
****************@*****.***
Professional Summary
Customer Service Representative with 10+ years of experience resolving complex customer inquiries. 3+ years experience in medicare and health insurance field with all licenses required to sell policies. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Licensed Health Insurance Agent
QuoteManage-WFH- florida
October 2022 to Present
Providing customer service, health insurance quotes, typing and data entry, consumer lookup information, Medicare certified, sunfire, agent console, Bria, Dial Drive, datalot, medicaid look up, cms marx, certified with multiple major carriers like humana, UnitedHealth, Aetna, Cigna, Zing, wellcare, Anthem and molina exp in quoting and handling customer concerns. Fully passed background screening and licensed with over 35 states so far looking to expand and grow. Office Administrator
Guardian Fleet Services/Larsens Towing-Tampa, FL
October 2017 to August 2022
Providing excellent customer service, customer complaints, processing payments and refunds, creating invoices, Answering customer calls, Faxing, copying, scanning, emailing, dispatching, multi-line phones, outbound and inbound calls, paperwork analyzing, company software, Microsoft Excel, Microsoft Word, Microsoft office, filing, typing, windows, computer literacy, customer complaints and resolutions, writing checks, problem-solving, Title and or reverification etc. Asst. Office Manager
AAMCO Car Care-Tampa, FL
June 2017 to October 2017
Customer service, answering phones, copying, scanning, faxing, emails, filing, handling customer concerns and complaints, giving quote, taking payment, using cash registers etc Bartender and Customer Service
Glo ultra lounge-Tampa, FL
November 2011 to October 2015
Greeting guests, Introducing guests to special drinks and menu items, Answering guest questions about menu, Making recommendations, Taking customers drink and food orders, Ringing in orders quickly and accurately, Checking in with guests to ensure the perfect guest experience, Continually cleaning up bar top and service bar, Pre-bus bartop, maintain bar cleanliness, Process payments efficiently and accurately, Prepare alcoholic and/or non alcoholic beverages for bar guests and guests at tables, Check guests IDs to ensure proper drinking age, Mix cocktails accurately using proper recipes, Restock and replenish bar inventory and supplies, Clean glassware and bar utensils, Build rapport with bar regulars,Complete side work at end of shift, including cleaning all bar items, restocking items, balancing out cash drawer, Writing checks, Answering phones. Education
High school diploma
Hillsborough High School-Tampa, FL
August 2007 to May 2011
Skills
• Office Administration
• Customer service
• Administrative Experience
• Bartending
• Insurance Verification
• Data Entry
• Microsoft Outlook
• Pricing
• Clerical Experience
• Office Management
• Multi-line Phone Systems
• Computer Literacy
• Research
• Sales
• Microsoft Office
• Phone Etiquette
• Customer support
• Insurance Sales
• Microsoft Excel
• Typing
• 10 Key Data Entry
Certifications and Licenses
Microsoft Excel
Present
Microsoft Word
Present
Life & Health Insurance License
Driver's License
Insurance Producer License
Health Insurance License
August 2022 to August 2026
Additional Information
Typing 45+ wpm
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