Customer Service Call Center

Rashad Burrison

(***) ***- **** ***************@*****.*** Rocky Mount, NC

Professional Summary

Diligent Customer Service Specialist that brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Skills

Working efficiently within a remote setting

Project Management

Call Center Environments

Problem Resolution

Google Suite

Excel Spreadsheet

Microsoft Teams

Microsoft Office

Customer service

55 wpm Typing Speed

CRM Software

Call Documentation

Issue and Complaint Resolution

Experience

Customer Service Specialist (Remote)

Wisconsin Physician Services

OCT 2023- March 2025

Maintained a customer resolution rate of 95% over my tenure with the company.

Upheld quality control policies and procedures to increase customer satisfaction.

Participated in ongoing proprietary trainings and certifications to become more of an asset and advance my knowledge in problem solving, CRM software, and customer service.

Executed on-time and under budget project management to resolve complex issues.

Led team engagement to assist cross-functional departments and achieve goals.

Customer Service

United Health Group

August 2019 - August 2020

Provided information to providers concerning medical benefits associated with insurance plans

Confirmed patients eligibility with insurance plans

Determined weather certain medical procedures and services required prior authorization or not

Assisted medical professionals with claim details

Provided information on how to handle issues on claims that were denied

Explained medical benefits.

Benefits Administrator

Alight Solutions

February 2017 - June 2019

●Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.

●Checked employees’ benefits enrollment for accuracy and input all data.

●Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and yeah that's true that's hisduties.

●Explained benefits to plan participants in easy to understand terms in order to educate each on available options.

International Sales Representative

Sears Holdings Corporation

May 2014- February 2017

Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.

Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.

Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Education

College preparation- Rocky Mount Senior High

NC Insurance Licensing

May 1997

October 2021

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