Customer Service Store Manager

My goal is to offer and provide legendary customer service with the utmost honor, integrity, and professionalism. I understand that I am a company representative and that my behavior reflects on them. I accept that success is not defined by how many boxes are ticked off but by the journey taken along the way. I take this responsibility seriously and work hard to maintain a positive image internally and externally.

Experience:

ABM Aviation Boston, MA March 2024 – Present

Inventory Specialist

Ordering new stock when inventory levels are low

Receiving and checking shipments and ensuring orders are delivered correctly

Loading and unloading deliveries

Monitoring stock movement and tracking incoming and outgoing products

Comparing current inventory counts to previous counts to identify trends

Providing inventory control reports and reporting issues to managers

Keeping accurate records of inventory levels and stock management

Starbucks Revere, MA March 2022 – March 2024

Store Manager

Provide guidance and oversight of store operations with direction as interim manager during assigned shift.

Ensure customer satisfaction and product quality.

Implement and communicate company program plans to store team in order to meet operational and organizational objectives.

Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Starbucks.

Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.

Provide coaching and direction to the team to achieve operational goals.

Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

Manage scheduling, coaching and all disciplinary responsibilities.

Identify and solve business challenges appropriately.

Collaborate with store manager to help inform and develop strategic and operational plans for the work group, managing execution, and measuring results.

Responsible for recruitment, screening, onboarding, and training of all new staff.

Develop and maintain positive relationships with shift manager peers by understanding and addressing individual motivation, cultural nuances, needs and concerns.

Ensures partners adhere to operational compliance requirements.

Knotty By Nature Malden, MA June 2018 - March 2022

Assistant Manager 2019-2022

•Ensured the smooth running of daily operations.

•Responsible for greeting clients and providing excellent customer service.

•Scheduled appointments, managed the salon's calendar, managed transactions, and processed vendor payments.

•Maintained cleanliness and organization of the environment by cleaning and sanitizing all tools and equipment.

•Assisted and collaborated with the team to ensure smooth workflow and efficient service delivery.

•Responsible for inventory management, including ordering supplies and restocking.

•Record keeping supporting in daily operations.

•Acting Manager as needed.

Assistant Stylist 2018-2019

EDUCATION:

Northeast MetroTech Graduated 6/2020

•Diploma

•Career/Technical, COSMETOLOGY 4 Year Certification/Technical training

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