Front Desk Customer Service
Resume:
Jordan Cain
Brooklyn, NY *****
***********@***.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Experience Associate
Asphalt Green-New York, NY
Present
Customer Service & Front Desk Operations:
Greet and welcome members, guests, and visitors with a warm and professional demeanor Assist members and guests with check-in and check-out procedures, ensuring smooth and efficient service
Manage and resolve customer complaints and issues proactively and professionally Monitor facility access to ensure safety and security protocols are followed Handle phone inquiries, emails, and in-person requests, directing them to the appropriate departments when necessary
Maintain a clean and organized front desk and lobby area Provide detailed information about programs, services, and membership options Conduct facility tours for potential members, highlighting key features, amenities, and program offerings Explain membership benefits, pricing, and promotions in a clear and engaging manner Assist prospective members with enrollment, registrations, and processing payments Actively work to prevent membership cancellations by understanding and addressing member concerns Follow up with members to ensure satisfaction and support retention efforts Collaborate with the team to identify opportunities for improving member experience and loyalty Administrative Support:
Assist with data entry, filing, and maintaining accurate membership records Print and distribute membership cards as needed
Provide support for special events or programs as requested Customer Experience Specialist
Museum Of Ice Cream-New York, NY
December 2024 to January 2025
Represent the Museum of Ice Cream brand with integrity and enthusiasm Greeting and welcoming guests with high energy and enthusiasm consistently throughout the day Sell all products and cafe items, achieving targets and goals when relevant Providing excellent customer service through personalized guest assistance, including ushering and wayfinding
Become experts in each room and area of the museum by understanding the scripting of each experience Achieve mastery and knowledge of products, treats, and basic business operating information Set-up and close down assigned exhibits / rooms, including retail & cafe area per opening and closing checklists
Serve ice cream and other treats to guests while maintaining high standards of presentation and cleanliness
Cleaning, disinfecting, and organizing of spaces throughout the museum Perform other duties not listed here hat may be assigned by leadership Hospitality Associate
Sonder
June 2021 to November 2024
• Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
• Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
• Provide friendly, upbeat service to all of our guests both in person and via chat, phone and email, including managing complex guest interactions
• Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility hours of operations, directions, etc.
• Assist building leadership with any administrative tasks required to keep all operations running smoothly
• Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
• Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
• Support multiple Sonder properties throughout the local market, as required
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FedEx Package Handler
FedEx Ground-New York, NY
April 2020 to June 2022
Package Handlers are responsible for warehouse duties including: the physical loading, unloading and/ or sorting of packages of varying sizes and weights by hand, including lifting, pushing, pulling, carrying, scanning, placing packages, as well as physical bending, twisting, kneeling and etc. in a safe and efficient manner.
Experience associate
The color factory-New York, NY
March 2019 to December 2019
Experience Specialists ensure that each guest has a memorable visit by engaging with each guest by showcasing their vibrant personality and naturally warm presence within a colorful experience that is shared with people of all ages.
Deck Supervisor
SwimJim-New York, NY
October 2017 to March 2019
• Provide ongoing support to parents and students (Make sure they know where all the important things are) • Partner with instructors and lifeguards to provide an elite customer service experience to clients • Responsible for creating positive first impressions, greeting clients and checking students in • Serve as a liaison between parents and instructors (Inform parents if their Kid has been promoted, inform them if there are skills they need to work on)
Guest Service Agent
USTA US OPEN-New York, NY
August 2017 to September 2017
in a welcoming and friendly manner • Respond to guest concerns respectfully and calmly • Escalate unattended bags and packages, medical situations, incidents and emergencies (immediately to command center) • Answer guest questions with regards to event and stadiums • Review each ticket to ensure authenticity
Team Member
Proactiv Solutions-Garden City, NY
May 2014 to August 2016
• Assist customers with inquiries about products • Maintain a strong knowledge of company products • Able to demonstrate products effectively • Efficiently operate computer and company provided software
• Responsible for bank deposit when working closing shift • Resolve a variety of customer concerns and conflicts on daily basis with positivity
Education
Associate's degree in Liberal Arts & Sciences
Guttman Community College - New York, NY
May 2016
High School Diploma
Humanities and the Arts High School - Cambria Heights, NY June 2012
Skills
• Cashiering
• Supervising experience
• Yardi
• Marketing
• Social media management
• Customer service
• Relationship management
• Computer skills
• Detail oriented (Less than 1 year)
• Typing
• Customer relationship management
• Live Chat
• Microsoft Word
• Quality Assurance
• Retail sales (7 years)
• Property management
• E-commerce
• Salesforce
• Product Demos
• Mac OS
• Clerical experience
• Project planning
• Cash register
• Guest services
• Guest relations
• Hospitality
• Presentation skills
• Team management
• Google Docs
• Load & unload
• Cash handling
• Analysis skills
• Conflict management
• Quality Audits
• Customer support
• Internal audits
• Microsoft office (Less than 1 year)
• customer service (7 years)
• Business Development
• Retail sales
• Negotiation
• Microsoft Excel
• Warehouse experience
• Quality assurance
• Hotel experience
• Guest Services (8 years)
• Live chat
• Leadership
• Front desk
• Project management
• Personal assistant experience
• Presentation Skills
• Software troubleshooting
• Receptionist (3 year)
Additional Information
CORE COMPETENCIES
• Customer focused with two years of customer service industry experience
• Detail oriented, organized and a self-starter
• Proficient in Microsoft Office and social media platforms
• Strong written and oral communication skills
Contact this candidate