Technical Writer Business Intelligence
Resume:
Matthew Kowalczyk
Sterling Heights, Michigan ****2
*********@*****.***
Business Analysis
Business Intelligence
Content Management
Editing
Knowledge Management
Marketing Support
Research
Application Testing
Technical Support
Technical Writing
EXPERIENCE:
Technical Writer
Ford Motor Company (TEKsystems)
May 2022 – September 2024
Created DevOps library of API developer training resources
Drove internal process improvements through cross-team collaboration
Refined network support procedures in global knowledge base
Technical Writer
Neogov (Writing Assist, Inc.)
May 2021 – October 2021
Created Human Resource Information System (HRIS) documentation
Conducted SaaS usability testing and communicated defects to product managers
Web Planner
Montana Department of Public Health and Human Services
Office of the Director
May 2019 – March 2021
Developed strategic planning and clinical health data dashboards
Worked with IT steering committee to improve healthcare website performance
Monitored website traffic analytics; reported weekly metrics to CIO
Technical Writer
Montana Department of Public Health and Human Services
Office of the Director
September 2018 – April 2019
Developed Montana Medicaid Expansion documentation for the State Legislature
Recommended clinical dashboard improvements for improved customer service
Technical Editor
Tipton Health Communications
January 2017 – December 2018
Evaluated and edited nursing accreditation narratives for hospitals
Provided coaching advice to clients, to identify missing narrative content
Technical Writer / Requirements Analyst
General Motors Corporation
January 2013 – March 2016
Created intuitive manufacturing plant process documentation
Identified and clarified critical business requirements for Agile software development projects
Refined SharePoint sites to improve project team coordination
Received award for Manufacturing Engineering Reporting System (MERS) documentation
Technical Writer
Ford Motor Company (Ciber)
September 2012 – January 2013
Contributed insights to architecture strategy for Business Intelligence Delivery Services team
Developed security access documentation and process flow diagrams
Created Mobile Business Intelligence training wiki and FAQ for team SharePoint site
Information Developer / Knowledge Base Coordinator
Ford Motor Company (Percepta)
May 2007 – June 2012
Authored content for Knowledge Management System (KMS)
Improved team processes by creating technical reports, quick start guides, and user manuals
Monitored dealer communication channels to resolve product recall, sales, and warranty issues
Information Developer
Compuware Corporation
April 2006 – April 2007
Created documentation for corporate database applications
Evaluated application interface for usability in mainframe, UNIX, and Windows
Coordinated software updates with Development and QA departments
English/Mathematics Teacher
Wayne Westland School District
September 1995 – June 1998
Researched and developed curriculum in accordance with state and district guidelines
Taught Humanities, Mathematics, and Language Arts courses
Researched and promoted alternative career paths for At-Risk student populations
Instructor
University of Detroit Mercy, College of Engineering
Detroit Area Pre-College Engineering Program (DAPCEP)
Uninitiated Introduction to Engineering program (UNITE)
March 1994 – August 1998
Developed curriculum for pre-collegiate summer school programs and weekend college classes
Taught Algebra, Public Speaking, Technical Communications, and Trigonometry
Supervised and assisted student teams, while they constructed engineering projects
EDUCATION:
University of Detroit
Bachelor of Arts
Major: English/ History; G.P.A. 3.9
Graduated Magna cum Laude
President of National Honor Society (local chapter), Phi Alpha Theta
University of Detroit Mercy
Master of Arts in the Teaching of Mathematics
Major: English/ History; G.P.A. 3.2
All course requirements successfully completed; degree pending
INTERNSHIPS:
Research Specialist Intern
National Museum of American History
Smithsonian Institution / Library of Congress
Washington, D.C.
Conducted historical and scientific research through the Library of Congress
Coordinated communications between research office and government agencies
Developed information for Science in American Life Curriculum project
VOLUNTEER SUPPORT:
Communications Liaison
Michigan Mountain Biking Association
Developed community improvement proposals
Edited state-wide newsletter with 2,500 readers
Provided marketing support for annual convention meeting
Served as community stakeholder representative with municipal government decision makers
Contact this candidate