Human Resources Talent Acquisition
Resume:
JESSICA L. HAMER
DIRECOTOR OF HUMAN RESOURCES
OAK LAWN, ILLINOIS 60453 ************@*****.*** 773-***-**** PROFESSIONAL OVERVIEW
Strategic and results-driven senior Human Resources professional with extensive expertise in talent development, organizational design, employee relations, and change management. Proven ability to build high- performing teams in fast-paced, transformational environments. Adept at driving human capital strategies that enhance performance, engagement, and retention. Committed to delivering exceptional leadership and fostering a culture of growth.
CORE SKILLS
Leadership and Team Development Employee Engagement and Retention Talent Acquisition and Workforce Planning Change and Performance Management Strong Communications and Conflict Resolution Organizational Design and Restructuring Talent Management and Succession Planning EDUCATION & CERTIFICATION
Master of Business Administration, Keller Graduate School of Management, Chicago, IL 2014 Master Human Resources Management, Keller Graduate School of Management, Chicago, IL 2013 Certification: Professional in Human Resources Management, Keller Graduate School of Management 2012 Bachelor of Science in Business Administration Management Chicago State University, Chicago, IL 2011 PROFESSIONAL EXPERIENCE
RESILIENCE 2022 – PRESENT
DIRECTOR OF HUMAN RESOURCES
• Spearheaded talent acquisition strategies, hiring over 30 full-time and 10 part-time employees.
• Designed and administered organization-wide compensation and benefits plans to enhance employee satisfaction.
• Streamlined the onboarding process, increasing efficiency by 11%.
• Partnered with leadership on recruitment, development, and performance management initiatives, boosting retention rates by 10%.
• Provided expert guidance on employee relations and corrective action strategies, leading to a 5% reduction in turnover.
• Conducted individualized and small group coaching sessions to elevate team performance and job satisfaction.
FORD MOTOR COMPANY
TRAINING DEVELOPMENT LEADER 2021-2022
Direct strategic framework for training, performance management, talent planning, and assessment for the state-wide Manufacturing program
Design and launch a delivery plan that gauge’s effectiveness via talent review processes and organizational design and team building
Conduct needed assessment and root cause analysis to improve performance, collaborating with safety to develop training
Coordinated ongoing technical training classes for staff members
Administer team evaluation and development for sourcing necessary content of all program timelines
Promote Leading and Development knowledge sharing through the organization’s operational business processes and systems by, strengthening links between knowledge sharing and the information systems, and improving integration among information systems in the organization, to facilitate seamless exchange of information across the system
Evaluate trainer performance and the effectiveness of training programs, providing recommendations for improvement for both delivery methods and course content
Monitor and report on trainings and effectiveness based on continual monitoring
Coordinated and prioritized required training courses plant wide. CHILDREN’S HABILITATION CENTER 2019-2021
HUMAN RESOURCES MANAGER
Fostered a data driven culture, and coordinated 100% of recruitment phases
Worked with department heads to understand their talent needs, and reduced the time to hire to fill those needs by 33%
Research and adapt new benefits plan the improved employee satisfaction by 7%
Assisted managers in the use of objective and performance reviews as coaching tools for induvial development
Entered new hire information into HRIS, and recorded terminations, and processed employee changes and updates
Assisted with benefits administration, including COBRA, reporting, leave administration and worker’s compensation
Development and Implementation of Workers' Compensation and Safety Programs to ensure compliance with State and Federal OHA regulations
Maintains compliance with I-9 Records and E-Verification requirements. Process I-9 documentation in a timely manner to operate with state compliance
Consult with state and federal labor regulations to ensure compliance for 100% of employees
Organized HR systems, improving efficiency and ensure 0 instances of incomplete/lost HR reports
Outperformed responsibilities, maintaining worker satisfaction beyond requirements to improve retention by 25%
Provide guidance to management regarding contract and policy interpretation, procedures and activities
Serves as company spokesperson during grievance hearings and work with management and union representative to resolve grievances
MCDONALD’S GLOBAL HEADQUARTERS
DIVERSITY SPECIALIST 2018-2019
Spearhead new talent acquisition and recruitment processes for the global organization with over 40 new hires
Develop and deliver content for diversity and inclusion education programs that will drive culture change
Acts as a liaison between all levels of line and staff management, compensation and benefits department, legal counsel, and outside service providers
Partner with HR and leadership teams to improve and assure adherence procedures, policies, and legislation
Lead the team by conducting on-site and virtual HR trainings to ensure a multicounty employer is in compliance and prepared for audits and arrange a plan of remediation
Launched a corporate-wide workplace flexibility initiative which led to a greater than 10% increase of employee's positive perceptions of the company's work/life balance offerings MACY’S
HUMAN RESOURCES MANAGER 2016-2018
Utilized metrics to inform and influence strategies planning and decision - making.
Conduct Weekly employee feedback polls and implement comments or ideas toward department to assist in increase employee morale.
Investigating, facilitating and resolving complaints.
Review and developing our flexible work-schedule for multiple departments throughout a flagship store.
Compete payroll for over 100 accounts on weekly, and bi-weekly basis.
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