Administrative Assistant Data Entry

*

Shannon Smith

405-***-**** • ****************@*****.***

A dedicated and a meticulous Administrative assistant and data entry professional. Adept in both hands-on management and strategic, long-term budget administration. Solid experience in positions demanding superb organizational abilities, comprehensive analytical talents and unwavering attention to detail applied in complex, multifaceted environments.

AREAS OF EXPERTISE

• Exceptional strengths at following policies, complying with regulations and generating solutions that contributes to organizational success.

• Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company.initiative/motivation,cooperation/discretion,accomplishing goals through the organization, positive oral/written communications skills, leadership abilities, reliability/dependability, flexibility..

• Well-developed communication, negotiation and beneficiary service skills exhibited while administering Bureau of Indian Affairs and Office of Special Trustee trust policies and procedures, assisting in securing agreements, planning and developing strategic initiatives and working closely with diverse clients, staff and community members.

• Extensive land and trust management knowledge including expertise in 25 CFR Part(s) 162 Surface Leasing, 210,211 Oil & Gas leasing on Tribal and Allotted lands & 117 Trust Funds for Tribes and Individual Indians.

• Technical competencies include Microsoft Word and all applications in Windows environments. Considered by colleagues to be an expert in the use of TAAMS, TFAS, TBCC, CSS and all current Trust systems provided to Bureau of Indian Affairs (BIA) Office of Special Trustee (OST) Personnel.

• Results-focused contributor with proven ability to learn and apply new knowledge quickly. PROFESSIONAL EXPERIENCE

HLP Solutions-Devon Energy

5100 N. Brookline, Suite 450

Oklahoma City, Oklahoma 73112

40 Hours per week

September 24, 2013-

Supervisor: Brandon Cole

Lease Analyst (Contractor)-

Data quality, integrity and management of Devon’s oil and gas lease files. Review mineral lease records for accuracy. Enter correct book, page, and effective date information on Devon Energy’s Tobin software. Report any file deficiency. Reviewed and entered over 3,600 mineral file information. Purge obsolete or outdated files in accordance with established schedules and procedures. Assembles and codes files for offsite storage. Maintain electronic files and records, as assigned. 2

United States Department of Interior Bureau of Indian Affairs P.O. Box 68, 1635 E. US HWY 66

El Reno, Oklahoma 73036

40 hours per week

July, 2007-March 2009

Supervisor: Edwin Sandhill, Realty Officer

Realty Assistant-Office Automation Assistant-Concho Agency- Provided assistance to the Real Estate Services Department in preparing realty correspondence, maintenance of Oil and Gas and Farming and Grazing advertised lease sale logs, categorizing lease files, type correspondence for the Realty Officer, Trust Accounts Manager and the agency Superintendent, Prepared reports,memorandums, and other documents regarding lease activity by utilizing a desktop computer. Dailey utilization of IT resources and Trust Systems to perform job activity. Build and perform queries skillfully and effectively. Good communication skills both orally and written. Responds Appropriately and effectively (oral, written) to clients. Always committed to providing quality service; seeking to meet or exceed expectations of Indian beneficiaries and supervisor and co-workers. Excellent at prioritizing assignmen8ts involving different and unrelated steps, processes, or methods. Exercise analytical techniques in issues involved in a basic or normal contract method requiring strict adherence to detail and accuracy concerning oil and gas and farming and grazing leases, permits, easements and legal descriptions. Attended and completed TAAMS encoding training. Make recommendations for contract approval or disapproval for routine lease renewals. Assist Oil and Gas Department in annual lease sales and various related processes in detailed manner by utilizing the TAAMS, TFAS programs. Assist the Probate Department by providing general information to potential heirs, which include APRIA laws and estate planning, prepare files for estate processing. Assist agency Superintendent on a as needed basis in managing the agencies supervised IIM Account files. Receive incoming calls and visitors to the office. Assist Individual Indian Money Account holders requesting information pertaining to their account by researching information utilizing various systems including TFAS, CSS, Historical Accounting, TAAMS. Works diligently with supervisor and staff when inquires involve extensive research or sensitive issues. Prepare staff meeting reports, reporting minutes, travel vouchers, time keeping duties, and various clerical supports and typing duties as assigned. Ensures format, spacing, spelling, punctuation, and proper grammar is correct and content is accurate. Deliver to appropriate staff all faxes, incoming mail and packages. In code all incoming and outgoing mail correspondence. Maintain office equipment and supplies. Perform a variety of general office duties such as answering multi telephone lines, operating office machines, and daily data entry. Responsible for keeping own immediate work station area in a neat and orderly condition to ensure safety of self and coworkers. Detail oriented and excellent organizational, multi-tasking skills. Ability to use discretion in the handling of sensitive and /or confidential information. Ability to work under little supervision or under immediate supervision as well as to follow written or verbal instructions and pre-established guidelines. Ability to problem solve effectively. Ability to manage time efficiently and prioritize work load.

Key Contributions:

• During my tenure with BIA I was instrumental in assisting the agencies oil and gas section prepare an advertised oil and gas lease sale that posted approximately $35 million in bonus and advance rentals for the Cheyenne – Arapaho landowners IIM Account. During the lease preparation phase of said lease sale I served as the first point of contact for Indian landowners who came to the agency seeking information on the status of the proposed oil and gas lease on their allotted properties, saving the agencies Leasing Specialist and Branch Chief precious time to consternate on preparing leases and NEPA documents for approval of the agency Superintendent.

• Played a key role in the success of Two Supervised Account records and file audits by preparing and maintaining the agency Superintendents supervised files in compliance with all Trust Records Directives.

• Served and the agencies primary records contact while successfully complying with all written Trust Records Policies and Procedures.

3

• Prepared, logged and assembled the agency Youpee Estate Accounts Recommended Action Forms (RAF) for signature of the agency Superintendent, once these RAF documents were signed by the Superintendent I assured these RAF documents were forwarded to the Office of Special Trustee’s Youpee team. These actions resulted in the agencies Youpee “T” account to be zeroed out and the principal and interest paid to the rightful beneficiary.

• Provided much needed assistance to the agency probate section by providing general information to potential heirs of estates of deceased Indian beneficiaries. Also provided information on the American Indian Probate Reform Act and continually provided Indian beneficiaries ownership information for estate planning or for will preparation.

• Demonstrated exceptional ability to work with BIA co-workers, Office of Special Trustee Fiduciary Trust Officers, Farmer and Ranchers, Oil Company representatives and Tribal Employees on a daily basis to better the services of BIA Concho Agency and provide courteous, polite and professional service to Trust beneficiaries and Tribal Stakeholders.

• Received superior ratings on employee performance appraisal plan each year worked at BIA Concho Agency.

• Received 3% performance awards since F.Y.2007 and F.Y. 2008. UNITED STATES DEPARTMENT OF INTERIOR-Office of the Special Trustee for American Indian 1635 E. US Hwy 66

El Reno, Oklahoma 73036

40 Hours per week

November, 2006 to July, 2007

Supervisor: Henry Ware, Fiduciary Trust Officer

Office Automation Assistant- Field Operations, Concho Agency- Received incoming calls and visitors to the office.. Assist Individual Indian Money Account (IIM) beneficiaries seeking information pertaining to their IIM account and Trust Property assets by researching information from the various D.O.I. trust systems, TFAS, CSS, Historical Query, TAAMS and Trust Portal (intranet). Worked with OST Accounting Tech staff and Fiduciary Trust Officer (FTO) when inquires involved sensitive and privacy issues. Gained proficient knowledge on how life estates and future interest (remainder) relationship and how these effect title and the rights to the incoming surface leases, oil and gas royalties and bonuses and 6-a agreements. Prepared all staff meetings itineraries and minutes moralizing weekly staff meetings, prepare all travel vouchers and made travel arrangements for the FTO and OST staff. Served as the official time keeper for the OST staff, consistently prepared various clerical support and typing duties as assigned by the FTO. Material included analytical reports, administrative documents and responses to OST Action Items to OST Senior Management. Ensured all outgoing correspondence prepared by the FTO was properly formatted, correct spacing, spelling, punctuation, and grammar and content was complete and accurate. Performs a full working knowledge of overall clerical policies, procedures, and priorities of the office operations and ability to tactfully provide guidance and assistance to BIA Branch/Division personnel. Excellent organizational skills. Prioritize daily job assignments and projects. Routinely produced and disseminated memoranda, letters and narratives for quarterly, semi-annual, and annual reporting. Set supervisor meeting schedules, travel arrangements. Maintain office property and equipment. Prepare office requisitions for Fiduciary Trust Officer review.

Key Contributions:

• Logged over 800 Beneficiary contacts in the Trust Beneficiary Call Center program while serving in this position.

• Signed an agreement between the FTO and myself to work outside my position description to learn and have access to update beneficiaries addresses and direct deposit information.

• Served as an Accounting Tech. during times when the fulltime Accounting Techs were on leave.

• Implemented with the FTO’s concurrence the maintaining of all incoming, outgoing mail and Fax logs.

• Planned and coordinated all beneficiary Outreach activities for the agency OST Section.

• Leveraged strong professional knowledge and attention to detail to bring all OST Trust records into compliance with all Trust records regulations, policies and procedures while serving as the primary records contact for the agency OST section..

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• Served an instrumental role with the OST section successful independent Trust audit examinations by KPMG Auditing Firm. During both independent audit examinations no audit exception items were needed or corrective action plans were needed.

• Served an instrumental role with the OST section successful Trust Records Audit.. UNITED STATES DEPARTMENT OF INTERIOR-Office of the Special Trustee for American Indians

P.O. Box 368

Anadarko, Oklahoma 73005

April, 2006 to November,2006

Supervisor: Robin Phillips, Fiduciary Trust Officer Office Automation Assistant-Field Operations, Southern Plains Regional Office- Received incoming calls and visitors to the office. Assist Individual Indian Money Account (IIM) beneficiaries seeking information pertaining to their IIM account and Trust Property assets by researching information from the various D.O.I. trust systems, TFAS, CSS, Historical Query, TAAMS and Trust Portal (intranet). Gained proficient knowledge of Self Governance and 638 Contract Tribal Realty programs and the ways these tribes collections are processed manually. Gained an abundances of experience from the FTO and the OST Staff on all the OST and BIA Trust systems. Further became technically proficient with the handling of trust records and the creation, labeling and series numbers of these records. I communicated daily, both orally and in writing, concerning numerous and varied situations with individual Indian Beneficiaries, Tribal Leaders, the general public, attorneys, contractors, lessees, city, state and federal officials. Worked with staff and FTO when inquires involve extensive research or cover sensitive issues. Provide Title Status Reports (TSR’s) as requested by the compact and contract tribes. I also became proficient in retrieving probates that weren’t imaged in TAAMS for FTO’s throughout the nation. Responsibilities included preparing all staff meeting itineraries and minutes moralizing weekly staff meetings, prepare all travel vouchers and made travel arrangements for the FTO and OST staff. Served as the official time keeper for the OST staff. I consistently prepared various clerical support and typing duties as assigned by the FTO, said materials included analytical reports, administrative documents and responses to OST Action Items to OST Senior Management. Maintain an incoming/outgoing mail and fax logs. Prepare purchase requisitions. Monitor office supply budget(s) and office staff credit card reporting. I also insured the FTO was always current on her duties of insuring the Tribal Trust Accounts under her management were updated with Tribal authorization and investment objective letters. Ensured all outgoing correspondence prepared by the FTO was properly formatted, correct spacing, spelling, punctuation, and grammar and content was complete and accurate. Gained a full working knowledge of overall clerical policies, procedures, and priorities of the office operations and ability to tactfully provide guidance and assistance to the BIA Regional Director, Deputy Regional directors, Realty Branch Chiefs and at times BIA and OST Senior Management personnel from BIA Central Office, OST Headquarters and Tribal Leaders. All other duties as assigned.

Key Contributions:

•Logged over 500 Beneficiary contacts in the Trust Beneficiary Call Center program while serving in this position.

• Requested the FTO to teach me Accounting Tech duties in which I signed an agreement between the FTO and myself to work outside my position description to learn and have access to the system to update beneficiaries addresses and direct deposit information.

• Served as an Accounting Tech. during times when the fulltime Accounting Techs were on leave.

• Planned and coordinated all beneficiary Outreach activities for the agency OST Section to include the annual Red Earth Festival in Oklahoma City, Ok. I was responsible for acquiring the booth space for Southern Plains and Eastern Oklahoma OST office.

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*** *** ***

Absentee Shawnee Tribe of Indians of Oklahoma

2025 S. Gordon Cooper Dr.

Shawnee, Oklahoma 74801

40 hours per week

August/ 2003 to October 6, 2005

Supervisor: Clarice Murdock, Office of Self Governance Specialist and Kenneth Blanchard Lt. Governor

Social Services Director-

Manage the Absentee Shawnee Tribal Energy Assistance Program, Low Income Heating Energy Assistance Program (LIHEAP). In addition to the Bureau of Indian Affairs Federally funded programs and the Department of Labor Workforce Investment Act 4 Unit programs. Conduct initial interviews, assessments and determine eligibility from Native American Indian applicants seeking assistance for all Absentee Shawnee Tribe Social Service activities. I provided technical assistance to enrolled Absentee Shawnee Tribal members in the Preparation and completion of Office of Trust Funds Management (OTFM) Blanket of Authority’s for disbursement of Individual Indian Monies funds. Conduct and manage all Supervised IIM accounts for the Absentee Shawnee Tribal members in need of assistance. I create and submit written recommendations of Social Services assessment fact finding Information for approval of the Southern Plains Regional Director for the placement of Supervised IIM account status for trust beneficiaries that are unable to manage their own Affairs. Routinely produce and disseminate memoranda, letters to clients, vendors and narratives for quarterly, semi-annual, and annual reports. Prepare budgets for the Social Service Department, create spreadsheet files to track useful information needed, make appropriate decisions for the department, approve expenditures, set meeting schedules, make travel arrangements, and written analysis reports for funding. I possess the ability to follow written or oral directions and communicate effectively on a regular basis, both orally and in writing. Key Contributions:

During my employment as Social Services Director I played an important role in the creation of the Tribal Energy Assistance rules and guidelines. Created guidelines, policies and procedures. Received a letter from the Regional Social Services Department for exceptional record keeping of IIM files.

Firelake Entertainment Center

41207 Hardesty Rd.

Shawnee, Oklahoma 74801

35 hrs weekly

July 1995-June 2005

Supervisor:George Teafatiller, Gaming Manager

Bingo game card sales pull tabs, prize payouts and money transactions. 6

TDK Ferrites Corporation Micro Division

5900 N. Harrison

Shawnee, Oklahoma 74804

40 hours per week

October/1991 to June/1995

Supervisor: Jenna Sterling Degraffenried

ASSEMBLER/INSPECTOR

Assembly of micro components. Inspection of fired microchips. EDUCATION & CREDENTIALS

Shawnee High School/GED 2002, Conversational Spanish I 30 hours, 2002, Excel I 6/2010, Computer Keyboarding 1999, various other work trainings Valid Oklahoma State Drivers License

Proficient in Word Processing (e.g, Microsoft Word), Outlook,Excel spreadsheets,Share point, Google Documents

U.S. Bureau of Indian Affairs (BIA) and other Federal Training Courses All required Federal Employee annual trainings

Trust Funds Management, 2006 Oil & Gas Leasing, 2008 Southern Plains Regional Office Realty Training, 2007 & 2008 Probate & Estate Planning, 1998 Office of Trust Funds Management Trust Fund Account Administration, 2006 Certificate of Completion for TFAS, CSS & Historical Query Training, 2006 • Hazardous Materials and Emergency Planning, 2003 • BIA Supervised accounts training, 2003, 2004 & 2005 • BIA Probate training, 2006 • Trust Records Training, 2006 • TAAMS Encoder Training, 2007 •

Professional Development

Selected by the Absentee Shawnee Tribe of Indians of Oklahoma Governor to serve a Four year term as a Tribal Tax Commissioner 2001-2005,

Effective presentation, 2004 • Q12 Training, 2007 • How to Deal with problem employees, 2004 • 7

References

Judy Piggott-918-***-****

Personal Reference

4600 Gracelann

Shawnee, Oklahoma 74801

David Nash-405-***-****

US Department of Interior-Oil & Gas Specialist

P.O. Box 68, 1635 E. US HWY 66

El Reno, Oklahoma 74036

Robin Phillips-918-***-****

US Department of Interior-Office of the Special Trustee-FiduciaryTrust Officer P.O. Box 368

Pawhuska, Oklahoma 73005

Ofelia De La Rosa-405-***-****

US Department of Interior-Bureau of Indian Affairs-Regional Social Worker P.O. Box 368

Anadarko, OK 73005

Amanda Hill-405-***-****

Personal Reference

317 SW 141st ST.

Oklahoma City, Oklahoma 73170

1

SHANNON D SMITH

405-***-**** • ****************@*****.***

A dedicated and a meticulous Administrative assistant and data entry professional. Adept in both hands-on management and strategic, long-term budget administration. Solid experience in positions demanding superb organizational abilities, comprehensive analytical talents and unwavering attention to detail applied in complex, multifaceted environments.

AREAS OF EXPERTISE

• Exceptional strengths at following policies, complying with regulations and generating solutions that contributes to organizational success.

• Competencies into daily functions, including: commitment to integrity, knowledge/quality of work, supporting financial goals of the company.initiative/motivation,cooperation/discretion,accomplishing goals through the organization, positive oral/written communications skills, leadership abilities, reliability/dependability, flexibility..

• Well-developed communication, negotiation and beneficiary service skills exhibited while administering Bureau of Indian Affairs and Office of Special Trustee trust policies and procedures, assisting in securing agreements, planning and developing strategic initiatives and working closely with diverse clients, staff and community members.

• Extensive land and trust management knowledge including expertise in 25 CFR Part(s) 162 Surface Leasing, 210,211 Oil & Gas leasing on Tribal and Allotted lands & 117 Trust Funds for Tribes and Individual Indians.

• Technical competencies include Microsoft Word and all applications in Windows environments. Considered by colleagues to be an expert in the use of TAAMS, TFAS, TBCC, CSS and all current Trust systems provided to Bureau of Indian Affairs (BIA) Office of Special Trustee (OST) Personnel.

• Results-focused contributor with proven ability to learn and apply new knowledge quickly. PROFESSIONAL EXPERIENCE

HLP Solutions-Devon Energy

5100 N. Brookline, Suite 450

Oklahoma City, Oklahoma 73112

40 Hours per week

September 24, 2013-

Supervisor: Brandon Cole

Lease Analyst (Contractor)-

Data quality, integrity and management of Devon’s oil and gas lease files. Review mineral lease records for accuracy. Enter correct book, page, and effective date information on Devon Energy’s Tobin software. Report any file deficiency. Reviewed and entered over 3,600 mineral file information. Purge obsolete or outdated files in accordance with established schedules and procedures. Assembles and codes files for offsite storage. Maintain electronic files and records, as assigned. 2

United States Department of Interior Bureau of Indian Affairs P.O. Box 68, 1635 E. US HWY 66

El Reno, Oklahoma 73036

40 hours per week

July, 2007-March 2009

Supervisor: Edwin Sandhill, Realty Officer

Realty Assistant-Office Automation Assistant-Concho Agency- Provided assistance to the Real Estate Services Department in preparing realty correspondence, maintenance of Oil and Gas and Farming and Grazing advertised lease sale logs, categorizing lease files, type correspondence for the Realty Officer, Trust Accounts Manager and the agency Superintendent, Prepared reports,memorandums, and other documents regarding lease activity by utilizing a desktop computer. Dailey utilization of IT resources and Trust Systems to perform job activity. Build and perform queries skillfully and effectively. Good communication skills both orally and written. Responds Appropriately and effectively (oral, written) to clients. Always committed to providing quality service; seeking to meet or exceed expectations of Indian beneficiaries and supervisor and co-workers. Excellent at prioritizing assignmen8ts involving different and unrelated steps, processes, or methods. Exercise analytical techniques in issues involved in a basic or normal contract method requiring strict adherence to detail and accuracy concerning oil and gas and farming and grazing leases, permits, easements and legal descriptions. Attended and completed TAAMS encoding training. Make recommendations for contract approval or disapproval for routine lease renewals. Assist Oil and Gas Department in annual lease sales and various related processes in detailed manner by utilizing the TAAMS, TFAS programs. Assist the Probate Department by providing general information to potential heirs, which include APRIA laws and estate planning, prepare files for estate processing. Assist agency Superintendent on a as needed basis in managing the agencies supervised IIM Account files. Receive incoming calls and visitors to the office. Assist Individual Indian Money Account holders requesting information pertaining to their account by researching information utilizing various systems including TFAS, CSS, Historical Accounting, TAAMS. Works diligently with supervisor and staff when inquires involve extensive research or sensitive issues. Prepare staff meeting reports, reporting minutes, travel vouchers, time keeping duties, and various clerical supports and typing duties as assigned. Ensures format, spacing, spelling, punctuation, and proper grammar is correct and content is accurate. Deliver to appropriate staff all faxes, incoming mail and packages. In code all incoming and outgoing mail correspondence. Maintain office equipment and supplies. Perform a variety of general office duties such as answering multi telephone lines, operating office machines, and daily data entry. Responsible for keeping own immediate work station area in a neat and orderly condition to ensure safety of self and coworkers. Detail oriented and excellent organizational, multi-tasking skills. Ability to use discretion in the handling of sensitive and /or confidential information. Ability to work under little supervision or under immediate supervision as well as to follow written or verbal instructions and pre-established guidelines. Ability to problem solve effectively. Ability to manage time efficiently and prioritize work load.

Key Contributions:

• During my tenure with BIA I was instrumental in assisting the agencies oil and gas section prepare an advertised oil and gas lease sale that posted approximately $35 million in bonus and advance rentals for the Cheyenne – Arapaho landowners IIM Account. During the lease preparation phase of said lease sale I served as the first point of contact for Indian landowners who came to the agency seeking information on the status of the proposed oil and gas lease on their allotted properties, saving the agencies Leasing Specialist and Branch Chief precious time to consternate on preparing leases and NEPA documents for approval of the agency Superintendent.

• Played a key role in the success of Two Supervised Account records and file audits by preparing and maintaining the agency Superintendents supervised files in compliance with all Trust Records Directives.

• Served and the agencies primary records contact while successfully complying with all written Trust Records Policies and Procedures.

3

• Prepared, logged and assembled the agency Youpee Estate Accounts Recommended Action Forms (RAF) for signature of the agency Superintendent, once these RAF documents were signed by the Superintendent I assured these RAF documents were forwarded to the Office of Special Trustee’s Youpee team. These actions resulted in the agencies Youpee “T” account to be zeroed out and the principal and interest paid to the rightful beneficiary.

• Provided much needed assistance to the agency probate section by providing general information to potential heirs of estates of deceased Indian beneficiaries. Also provided information on the American Indian Probate Reform Act and continually provided Indian beneficiaries ownership information for estate planning or for will preparation.

• Demonstrated exceptional ability to work with BIA co-workers, Office of Special Trustee Fiduciary Trust Officers, Farmer and Ranchers, Oil Company representatives and Tribal Employees on a daily basis to better the services of BIA Concho Agency and provide courteous, polite and professional service to Trust beneficiaries and Tribal Stakeholders.

• Received superior ratings on employee performance appraisal plan each year worked at BIA Concho Agency.

• Received 3% performance awards since F.Y.2007 and F.Y. 2008. UNITED STATES DEPARTMENT OF INTERIOR-Office of the Special Trustee for American Indian 1635 E. US Hwy 66

El Reno, Oklahoma 73036

40 Hours per week

November, 2006 to July, 2007

Supervisor: Henry Ware, Fiduciary Trust Officer

Office Automation Assistant- Field Operations, Concho Agency- Received incoming calls and visitors to the office.. Assist Individual Indian Money Account (IIM) beneficiaries seeking information pertaining to their IIM account and Trust Property assets by researching information from the various D.O.I. trust systems, TFAS, CSS, Historical Query, TAAMS and Trust Portal (intranet). Worked with OST Accounting Tech staff and Fiduciary Trust Officer (FTO) when inquires involved sensitive and privacy issues. Gained proficient knowledge on how life estates and future interest (remainder) relationship and how these effect title and the rights to the incoming surface leases, oil and gas royalties and bonuses and 6-a agreements. Prepared all staff meetings itineraries and minutes moralizing weekly staff meetings, prepare all travel vouchers and made travel arrangements for the FTO and OST staff. Served as the official time keeper for the OST staff, consistently prepared various clerical support and typing duties as assigned by the FTO. Material included analytical reports, administrative documents and responses to OST Action Items to OST Senior Management. Ensured all outgoing correspondence prepared by the FTO was properly formatted, correct spacing, spelling, punctuation, and grammar and content was complete and accurate. Performs a full working knowledge of overall clerical policies, procedures, and priorities of the office operations and ability to tactfully provide guidance and assistance to BIA Branch/Division personnel. Excellent organizational skills. Prioritize daily job assignments and projects. Routinely produced and disseminated memoranda, letters and narratives for quarterly, semi-annual, and annual reporting. Set

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