Customer Service Care
Resume:
George Krouskos
*******@*******.***
OBJECTIVE
I am seeking a full-time career-oriented position, where my experience with management, inventory control, payroll, and customer service will be utilized and further developed.
SKILLS
Fluent with Kantime and Epic. Working knowledge of Microsoft Office products
EMPLOYMENT
Uber
Driver/Courier since October 2024
Walmart Health August 2023 – August 2024
Patient Access Representative
Responsible for intake process of new and existing patients
Verified eligibility and benefits via Availity and other portals
Processed authorization requests and follow ups
Handled scheduling and processed requests for medical records
Received and posted patient payments
Pinnacle Home Care October 2019 – July 2023
Authorizations/Intake Coordinator Oldsmar, Florida
Processed an average of 20 intake and admissions per day
Processed and requested authorizations from payers for skilled nursing and or therapies
Payers included United Healthcare, Cigna, Optum/VA, and Oscar plans
Conducted follow up calls to payers for timely authorizations
Scheduling patients and processed new client intakes
Managed and resolved escalated calls from patients, source partners, along with physicians
Caregiver June 2007 – August 2019
United Healthcare December 2006 - June 2007
Customer Care Professional Oldsmar, Florida
Inbound customer care for a Health Insurance Company
Provided billing support for small group employers
Processed new enrollments and updated current members
Verified and educated members on benefits, providers, and co- pays
Handled an average of 80 calls per day
Portable on Demand Storage November 2003 - December 2006
Customer Service Supervisor Clearwater, Florida
Inbound customer service and sales call center for a moving and storage company
Supervised customer service representatives in a team environment
Researching and resolving escalated customer calls
Performed soft collections on National accounts
Initially hired as a customer service representative and promoted after one year
Tarpon Springs High School Diploma 1988
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