Cyber Security Customer Service

SKILLS

EXPERIENCE

Junior E. Gri ths

***- ***-**** ******.*** ***@*****.***

SUMMARY OF CORE QUALIFICATIONS Monitored organization's networks for security breaches and investigated violations during internship. Prepared reports which documented security breaches and the extent of damage caused by breaches. Conducted penetration testing and located vulnerabilities in systems before they could be exploited. Strong organizational, problem-solving, analytical skills; ability to work e fectively under time constraints and deliver results by critical deadlines. Possess leadership skills with the ability to motivate successful team behavior. Proven ability to make quick and e fective decisions independently. Ability to accurately record information into appropriate systems in an e cient and timely manner. Ability to pay strict attention to details while also maintaining an organized environment. Self-motivated with the ability to also work e fectively and e ciently in a team environment. Capable of providing the highest level of customer service under high-volume, high-activity conditions. Demonstrated initiative to consistently provide quality in security, while also exhibiting a high sense of urgency in a time-sensitive environment.

Cyber Security: Developed processes that integrate best security practices across an organization,

enhancing overall cybersecurity posture and

minimizing vulnerabilities.

• Information Assurance: Created a risk management plan for threat mitigation countermeasures relevant to the organization, ensuring proactive identi cation and mitigation of potential cybersecurity risks.

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Team Building & Leadership, Creative Thinking,

Customer Service, Relationship Building,

Management Skills, and Critical Thinking.

• Problem Solving: Compared alternatives to select the optimum solution to a problem, demonstrating

analytical and decision-making skills in resolving cybersecurity challenges.

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Incident Response: Detected adverse events using

cyber defense tools, enabling rapid response and

mitigation of cybersecurity incidents.

• Wireshark, Metasploit, Visual Basic, Kali Linux, and Fidora.

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Cybersecurity Strategy: Developed an information

security strategy that aligns with organizational

goals, objectives, and existing security strategies, ensuring a comprehensive and cohesive approach to

cybersecurity.

• Java, Bootstrap, PHP, HTML, SQL, JavaScript, and CSS.

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Incident Response: Created policies and procedures for an adverse cybersecurity event, establishing clear guidelines for responding to and recovering from

cybersecurity incidents e fectively.

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BRANCH AMBASSADOR

Capital One Bank

Brooklyn

November 2017 - Present

Company Overview: With more than 15 years of expertise in the Financial Industry and an unrelenting devotion to the capacity to develop productive connections, solve complicated problems, and earn client loyalty

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• Serve as team leader for branch with a sta f of 15 associates

• Managed district troubleshooting and hardware inquiries for eight to ten tickets daily Demonstrate and train customers the importance of using digital banking such as mobile banking, ATM usage, Zelle, and Bill Payment, helping customers save 50% on time on banking and reducing stress

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EDUCATION

CERTIFICATIONS

AFFILIATIONS

TECHNICAL INTERNSHIP

• Serve as the Subject Matter Expert (SME) for opening Business, Estate, Guardianship, and Trust accounts

• Train associates to process a wire transfer, as well as open consumer and business accounts Produced and performed live weekly presentations to teach colleagues compliance, and topics of importance through the usage of PowerPoint and Excel via Zoom to contribute to the market and district success rate

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With more than 15 years of expertise in the Financial Industry with an unrelenting devotion to the capacity to develop productive connections, solve complicated problems, and earn client loyalty

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UNIVERSAL BRANCH ASSOCIATE

Capital One Bank

New York City

February 2014 - November 2017

Created a proprietary system to monitor daily Mortgage and Investment referrals going to Financial Advisors for the District in order for Bankers to monitor their referrals stress free

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• Providing the district with data on the achievement of associate sales goals individual and collectively as a market Created a system that allowed the bank to identify if customers were going to competitors rather than using the bank's service in purchasing homes and investing their money

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Assisted manager and coworkers with technical inquiries by troubleshooting and xing hardware and software problems

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SENIOR TELLER II

Capital One Bank

New York City

April 2008 - November 2014

Nominated by District Manager to be a Teller Trainer and employee ambassador, because of exceptional performance and technical expertise

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Trained over 50 tellers in operational and systematic processes throughout di ferent New York boroughs (Brooklyn, Queens, and Manhattan)

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Receive Eagle Eye Award for preventing fraud of more than $27,500 by identifying fraudulent checks and saving customers and the bank money

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MASTER OF SCIENCE IN CYBER SECURITY AND INFORMATION ASSURANCE CANDIDATE

Western Governors University

Expected graduation Sep 2025

BACHELOR OF SCIENCE IN CYBER SECURITY

Mercy College, NEW YORK

May 2015

• CompTIA Security+, CompTIA • Certi ed Ethical Hacker (CEH), E-C Council

• CompTIA Cybersecurity Analyst (CySA+)

• Blacks in Cyber Security (BIC), Member

• Cyber Security Club, Member

Prolic Xpressionz: Remote, Web Developer (08/01/17 - 11/01/17)

- Serve as Front End Developer., Utilized Kali Linux with Wire Shark to securely monitor and trace vulnerabilities., Utilized HTML, Java, PHP, CSS, JavaScript, Brute-Force-Attack, Two Factor, and more to build sustainable websites.

Contact this candidate