Sales Manager Customer Service
Resume:
MICHAEL A. CLARK
*** ****** **** ***, ******, AL 35645
Professional Summary
Highly motivated and results-driven professional with experience in managing and leading high-performing teams to successfully develop and execute sales strategies, and revenue growth, and deliver exceptional results in the pharmaceutical industry. Possesses commercial awareness, outstanding sales, communication, and strategic thinking skills in handling accounts, planning and implementing effective account strategies, forecasting business revenues and costs, and assessing the organization's performance. A motivated team player who consistently aims in contributing to a positive company culture while simultaneously exceeding all sales targets and deadlines in fast-paced, dynamic environments. A creative and inventive thinker who craves challenge and is not afraid to work outside his comfort zone. A collaborative leader, an advocate of accountability and empowerment with proven success in leading sales organizations to exceed corporate growth and profitability objectives. Excellent oral and written communication skills. Committed to quality and excellence. Former coach and collegiate baseball player bringing forth to drive to win.
Core Competencies
Sales Strategy Development Sales Manager Territory Management Excellent Customer Service Team Building and Leadership Excellent Communication Skills Performance Management Sales Forecasting Data Analysis and Reporting Cross-functional Collaboration Product Knowledge and Expertise Goal-setting and Goal-tracking Sales Process Optimization Sales Training and Development Account Management Cold Calling and Prospecting Relationship Building Solution Selling Sales Metrics and KPIs Coach
Professional History
SME-Subject Matter Expert For Virtual Healthcare Division
TRANSFR INC. Jan 2024-Dec 2024
●Generate new revenue
●Develop and advance the East division for Virtual Health Care
●Develop sales strategies, Opportunities that will be Closed/Won
●Generate pipeline for the year while updating Monthly
●Develop new strategies for areas of new growth- hospital systems, colleges, nursing programs, CNA programs, HOSA, AHEC groups, Long term Care facilities, work force boards, K-12, and etc.
●Identify funding for the customers
●Assist representatives in closing their deals
Achievements
●Received letter of recognition from Regional manager for my collaboration with everyone in her district.
The regional manager requested that I be placed with her region as their Subject Matter Expert for Virtual Health Care.
Sales Manager Mar 2021 – Jan 2024
ALLIANCE RADIATION ONCOLOGY
●Responsible for maintaining and growing 4-million-dollar referral business
●Spearheads and develops tools for implementation managers and account executives to work collaboratively to provide a seamless transition to clients.
●Constantly and aggressively prospecting to identify, qualify and develop a sales pipeline.
●Drives and execute market and account management activities, qualifying and developing sales opportunities, leading an account team, and leveraging specialty resources and partners.
●Identifies growth opportunities and collaborated with executive staff to exploit market opportunities.
●Facilitates the development of customized IT solutions for clients, including physician groups and hospitals, resulting in increased operational efficiency and improved client satisfaction.
Achievements
●Received special awards for growth finishing 2021 at 107% to goal, 2022 112.3% to goal, 2023 103.3% to goal, growing revenue to over 4 million per month, across five centers located in three different cities. Received over $100,000 in bonus 2023
Primary Sales Specialist Mar 2013 - Mar 2021
ASTRAZENECA PHARMACEUTICALS
●Successfully created and managed a profitable territory encompassing Decatur and surrounding areas, specializing in the sales of Crestor, Farxiga, Symbicort, Dilaresp, Bevespi, Fasenra, and Pulmicort.
●Developed and maintained in-depth knowledge of the market, demographic, and managed care information relative to assigned sales territory.
●Functioned independently with a high degree of sales proficiency as well as being a productive leader of a team.
●Quickly built rapport with customers and accurately assess their needs to make recommendations and upsell to achieve sales goals.
●Mentored and trained new team members in skill development and territory management.
●Developed and maintained in-depth knowledge of the market, demographic, and managed care information relative to assigned sales territory.
Clinical Specialist Feb 2006 - Mar 2013
MEDTRONIC Inc., Minneapolis, MN
●Responsible for contract negotiations with Eliza Coffee Memorial, Helen Keller, and Decatur General Hospital Cath labs.
●Acted as a clinical liaison between sales, project management, and field services during implementation and go-live for patient monitoring customers.
●Educated and trained physicians, hospital personnel, and office staff on technical matters relating to our products and pacing.
●Worked collaboratively with field sales representatives to achieve area sales objectives.
●Demonstrated flexible and efficient time management and ability to prioritize workload.
Territory Representative Nov 2002 - Feb 2006
KOS PHARMACEUTICALS, Miami, FL
●Led as a district sales trainer from 2004-2006, responsible for the recruitment and training of new sales reps.
●Participated in the 2004 Incentive Compensation team, where you played an active role in developing a new compensation plan for the sales force.
●Contributed to the 2005 CAPS team, testing new marketing sales ads in the field and providing feedback to the team to help improve sales strategies.
●Utilized market research and competitive analysis to identify new business opportunities and develop effective sales strategies to capture market share.
Territory Representative Sept 2000 - Nov 2002
WYETH-AYERST PHARMACEUTICALS, St. Davis, Pennsylvania
●Responsible to return territory ranked 149 of 149 to growth. * Reached number 1 of 149 in one year.
●Conducted in-depth market research and analysis to identify key trends, opportunities, and challenges in the pharmaceutical industry, enabling me to develop effective strategies to drive growth and increase market share.
●Successfully launched and promoted Altace, Protonix, Protonix IV, and promoted Zosyn IV, achieving outstanding results and contributing to the company's success. Conducted field training for new employees in my territory, ensuring they had the necessary knowledge and skills to succeed in their roles.
●Received the Altace Top National Sales Award for Market Growth in 2002, reflecting my ability to drive sales and exceed expectations. Consistently earned Portfolio Management Bonuses every quarter in 2001 and 2002, demonstrating my commitment to achieving strong business results.
Manager/Exercise Physiologist April 1999 - Sept 2000
NASA, MARSHALL SPACE FLIGHT CENTER, Morale, Welfare, Recreation Department, Huntsville, Alabama
●Successfully developed a physical therapy program in collaboration with Huntsville Hospital and NASA, working effectively with stakeholders across organizations to design and implement a program that met the needs of all parties involved.
●Hired, developed, and managed staff for departments within the wellness center to deliver high-quality exercise and physical therapy programs.
●Effectively negotiated contract terms and designed a program that complied with all regulatory requirements, resulting in a successful partnership that delivered high-quality care to patients.
Achievements
●Instituted education program resulting in an adaptation by the Center Director as a mandatory part of the MSFC Safety Program. Attendance grew 98% in the first six months leading to approval of a 2-million dollar wellness center.
●Lead the development and building of a new 2-million dollar wellness center.
Exercise Physiologist Aug 1997 - Feb 2001
HUNTSVILLE HOSPITAL WELLNESS CENTER, Huntsville, Alabama
●Recruited and trained employees for various departments in the wellness center, ensuring high-quality service delivery and seamless operations.
●Provided mentorship and supervision to junior staff and interns, facilitating their professional growth and development.
Achievements
●Received special merit raises to become a top-paid employee within the first year of employment.
●Received a special award from CEO for Customer Service Program that I developed.
●Developed Baseball camp in 1999 and increased to two camps in 2000.
Education
Northwestern University, Kellogg Mastering Sales: Executive Education Success 2023
Middle Tennessee State University, Murfreesboro, TN, Exercise Physiology 1997
Master of Science, Graduate teaching assistant with a 3.582 GPA
University of North Alabama, Florence, AL, Physical Education, (Minor: Business Admin) 1996
Bachelor of Science, GPA 3.423 (Top GPA for Major)
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