Procurement Manager Client Service
Resume:
Dennis Enim
Pokuase, Mayera
************@*****.***
PROFILE SUMMARY
I am a dynamic, energetic, and inspiring professional with a proven track record of providing exceptional client service with enthusiasm, engagement, and teamwork. He possesses excellent negotiation skills, strong interpersonal abilities, and is a dedicated team player. Proactive and results-oriented, Dennis thrives in diverse and evolving work environments.
EDUCATION
B.A. Social Science (Economics with Mathematics and Statistics) University of Cape Coast – 2009
Provisional Certificate in Chartered Economist – Health Economics (ACCE) Premodal Senior High School
WASSCE – 2004
TECHNICAL SKILLS
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• SPSS / SQL Software
OTHER SKILLS
• Analytical music writer
• Persuasive and articulate speaker
• Computer literate
• Excellent customer service skills
• Maintains confidentiality
CORE COMPETENCIES
• Sales Strategy & Business Growth
• Key Account Management & Client
Relations
• Market Research & Competitive Analysis
• Negotiation & Conflict Resolution
• Team Leadership & Cross-Functional
Collaboration
• Data-Driven Decision Making
PROFESSIONAL EXPERIENCE
Key User Manager – Bosch
Bosch Ghana Limited Full-Time
Feb 2023 – Present
• Develop direct sales strategies without conflict with retail-driven sales.
• Managing user contact data, direct relations, frame contracts, and international conditioning.
• Manage, enable, and monitor specialized (sales force-driven) retail operations.
• Providing transparency on key users and projects (potential evaluation, user demands, project management, and infrastructure setup).
• Liaised directly with contractors and engineers. Multiples Ranger Sales Agent – Bosch
Bosch Ghana Limited Full-Time
Mar 2020 – Present
• Promoting Bosch Power Tools at Melcom Shopping Mall (North Industrial Area – the largest branch) with a target sale of GHS 25,000.
• Educating clients (domestic users, artisans, contractors) on tool usage and safety protocols.
• Assist clients in differentiating between original and counterfeit products. Achievements:
• Achieved a 90% increase in sales in 2024 compared to targets set in previous years.
• Grew a new customer to exceed his initial target of GHS 80,000 per quarter by 95% by the end of 2024.
• Recorded 96% revenue growth between 2023 and 2024.
• Recognized for exceeding sales KPIs by 60–90%.
• Awarded Overall Best Ranger in Multiples Trade for surpassing sales targets by 20% in 2020 and 2021. Assistant Administrator / Front Desk / Marketer
Blue Valley Specialist Medical Centre Contract
Apr 2019 – Nov 2020
• Coordinated daily morning meetings and supervised departmental execution of daily tasks assigned.
• Scheduled appointments and managed patient itineraries for clinic days.`
• Booking patients to see specialists
• Registered and billed patients.
• Conducted facility inspections with security and cleaning staff daily.
• Organized administrative meetings and handled job applications and interview scheduling. Assistant Administrator / Business Development Officer / Marketer Hobem Clinic
Nov 2017 – Mar 2018
• Supported day-to-day administration of the clinic.
• Developed growth strategies for the clinic.
• Served as front desk and registration officer (received and welcomed clients to the facility).
• Marketed the clinic to over 50 institutions, including schools, factories, and churches. Accounts Officer / Customer Representative Officer Medlab Ghana Limited
2013 – 2015
• Assisted in the facility’s day-to-day administration.
• Developed strategic ideas for the clinic's growth.
• Handled front desk and registration duties.
• Acted as a cashier in the absence of the designated staff.
• Supported the accountant with employee payslips and salary processing. REFERENCES
Mr. Leslie Larry Lartey
Head of Accessories, Bosch Nigeria
Tel: +233-***-***-***
Mr. Jeffery Gaisie
Head Pastor, City of Eagles Church
Tel: +233-***-***-***
Mr. Samuel Aboagye
Marketing Head, Paradise Diagnostics
Tel: +233-***-***-***
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