Operations Manager Business

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Lance Wright

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Moore, OK 73160 405-***-****

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Burgess Engineering and Testing, Inc. Moore, OK

Operations Manager November 2022 to April 2025

March 2007 to September 2011 & April 2016 to June 2019 Implemented measures to improve production methods, equipment performance, product quality, and efficiency.

Maintained daily business operations. Developed work orders production schedules, production requirements, estimates. Maintained operations data such as timekeeping, purchasing, and cost records. I was the field manager for five years. Created all invoices, collections and processed all payments. State of Oklahoma Oklahoma City, OK

Accreditation Coordinator - OSDH March 2023 to February 2024 Served as the agency liaison with the national accreditation board. Interpreted measures to determine compliance requirements. Facilitated meetings with internal and external stakeholders. Reviewed documentation to ensure accreditation compliance. Helped to determine ways to use grant funds appropriately. Process Specialist - DEQ July 2021 to March 2023

Identified and corrected internal and external process deficiencies. Performed maintenance on division computers and databases. Traveled to regional offices frequently to provide PC support. Identified solutions to meet the requirements of new regulations. Licensing Administrator - DEQ June 2019 to July 2021 Managed statewide licensing programs for the onsite waste disposal, installers, soil profilers, and permitting sections. Generated and collected invoices created in response to violations. Provided maintenance and performed all modifications to licenses. Served as a single point of contact for over 700 license holders. Determined proper billing for new and renewed licenses. Completely redesigned how onsite waste permits are distributed. Worked with various agencies to ensure license holder compliance. Processed and assigned all statewide work orders to field personnel.

Case Initiation Specialist - DHS November 2014 to April 2016 Established child support cases by researching critical client information, identifying case hazards, and assigning cases. Processed HR requests in the office. Maintained timekeeping. Prepared standardized documents that were used in court. Assisted management with non-routine and specialized tasks. Mr. C Mart Convenience Stores Norman, OK

Night Shift Manager January 2006 to August 2012

November 1999 to January 2001

Completed nightly closing procedures. Maintained drawer counts. Trained new employees. Maintained store appearance. Worked at six different store locations.

United States Air Force Oklahoma, Colorado, Overseas Technical Facilities Manager January 2001 to September 2005 Researched, compiled, and prepared status reports. Coordinated activities within units and departments. Made recommendations regarding staffing and procedures. Oversaw the daily performance of computer systems. Trained users in the proper use of hardware and software. Set up equipment and ensured proper functionality. Convergys Moore, OK

Call Center Technical Support March 2002 to February 2003 May 2000 to January 2001

Received large call volumes from satellite tv customers needing user assistance or technical support with their service. Handled billing and product upgrades.

Walden University Oklahoma City, OK

Doctor of Business Administration (3.7) February 2019 Mid-America Christian University Oklahoma City, OK Master of Business Administration (3.6) Graduated May 2013 University of Central Oklahoma Edmond, OK

Bachelor of Science (3.0) Graduated 2011

Multi-State Licensed Insurance Producer: Life, Health, Accident National Producer No. 16636141

Oklahoma Certified Teacher in Business Education

Licensed for 5th to 12th Grades and Career Tech Schools License No. 442833

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