Soraya Lopez,
Travel Agent
*************@*****.*** •1292 Hamilton Dr.
408-***-****. linkedin.com/in/sorayalopez2019
**** ******** *****, *********, ** 95023
An accomplished and driven results Professional passion to serve customers and companies for their travel. Known as a catalyst for change, excel at problem-solving, and winning with the strategy, design, and execution. Effective communication skills at all complemented by a balanced mix of analytical, coaching, and technical abilities. Adept at Change Management, fostering adoption through collaboration, teamwork, and the creation of training materials and blueprints. Areas of Expertise
• Customer Service
• Project Management
• Team building, Kaizen, Root cause
• Datasets, Quote to cash/Price list
• Bilingual; Spanish-English
Language
• Continuous Process Improvement
• Supply Chain/Procurement, Cost
• Financial Analysis Estimation
• Budget Forecast Accrued Risk.
• Contracts/Vendor Management
• Customer Centric Design-UX, QA
• Finance, Talents,
Career Experience
PG&E., San Ramon, CA May 2021-Jan2025
Consultant. Expertise, Project Manager
• Managed a portfolio of program and projects initiatives collaborating with internal team, vendors, and suppliers to evaluate risk assessment, quality assurance, forecasting and cost all materials to be delivered on time.
• Created a customized scorecard to evaluate RFP for multiple vendors at PG&E
• Developed a dashboard to determine materials planned vs consumed per vendors.
• Contract Management negotiation and monitor performance on deliverables Lead time, cost, quality, product and services.
• SAP data integration analysis to create dashboard reporting capabilities to satisfy multiple user stakeholders at PG&E. Visa Inc., Foster City, CA July 2019 – Nov 2020
Consultant. Sr. PMO Global Business Process & Tool Manager Evaluated and assessed new and enhanced processes and tools by expanding 90%+ of change champion network community recruiting employees. Trained and mentored 20+ c-level managers, oversaw end-to-end global roadmap programs initiatives, and equipped employees teaching DMAIC, metrics and business value from the users with each project and program initiative.
• Delivered sustainable technology and process solutions by launching a dashboard for data visualization of metrics, KPIs.
• Supported and developed an onboarding program for vendor management, created assessment, identified processes quote to cash, innovative technology solutions, metrics and change management adoption to provide customer experience. Danone Foods, San Juan Bautista, CA May 2016 – July 2019 Sr. Business Process Improvement Manager/ Learning and Development Manager
• Managed a portfolio of projects & program initiatives for manufacturing, operations, plastics, suppliers, and shipping to improv by 50% overall streamlined processes and tools, quality in the products while meeting production schedule and shipping Contributed to reach $23M in cost reduction within 10 months. Awarded Circle of Excellence in 2019.
• Managed capital projects from the concept to the implementation and enhancement to align master data, customers, a lead sale, quote to cash and post sales ensuring accountability and goals across the organization.
• OSHA, Safety, Lean culture training across the organization to transform the business culture and improve productivity.
• Redefined and aligned the new onboarding process for new employees with the systems Workday, ADP, SAP, the termination process per diem processes and creating SOPs for HR training documentation and procedures payroll.
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Education & Certifications
B.A. in Business & Marketing; Simon Rodriguez University, Caracas-Venezuela Technical Proficiencies
ERP SAP Oracle CRM data MS Project: Visio, SharePoint, Teams, Primavera6 JIRA Confluence Power BI Salesforce PPM