Customer Service Associate

Contact Information

Name: Lori Reed

Address: ***** ******* **** **** ************, Fl 32258

Phone: 862-***-****

Email: *********@*****.***

Professional Summary

Dynamic results oriented Professional cleaner and Customer Service Associate with a proven track record at Majestic Touch of Class cleaning. Excelled in team collaboration and customer satisfaction, leveraging strong work ethics and exceptional time management skills. Achieved efficiency improvements and high-quality standards in bo0th cleaning and customer service roles demonstrating problem solving and commercial equipment operation expertise. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results.

Demonstrates strong analytical communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Work Experience

Majestic Touch of Class Cleaning June 2023 - Present

Organized and used industrial cleaning products following strict safety procedures

Delivered quality customer service to address urgent needs and cleaning requests

Used time management and efficiency cleaning methods to meet deadlines

Handled equipment, chemicals, and materials properly and with caution

Customer service specialist Home Depot October2020- June2023

Helped large volume of customers everyday with positive attitude and focus on customer satisfaction

Answered customer telephone calls promptly to avoid on-hold wait time

Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Handled billing and payment issues by following guidelines and resolving disputes

Provided with excellent customer care by responding to requests, assisting with product selection and handling ordering functions

Investigating and resolved accounting, service, and delivery concerns

Increased efficiency and team productivity by promoting operational best practices

Education

Bachelor of Science in Health Administration University of Phoenix June 2011- October 2013

Consumer trends and Marketing

Financial accounting

Leadership and performance development

Skills

Commercial equipment operation

Sanitization techniques

Multitasking proficiency

Professional appearance

Attention to detail

Record keeping

Quality assurance

Customer service

Check clearing system

Maintain records

PowerPoint, word, excel, scanning, data entry

Answering phones professionally

References

Available upon request

Contact this candidate