Customer Service Real Estate

Professional Summary

Experienced and results-oriented Manager with proven abilities in developing positive relationships with clients, coworkers and businesses. Interested in obtaining a position in various industries where exceptional strategy, computer, marketing and customer service skills will be fully utilized.

Core Competencies

●Organizational and Planning Skills

●Judgment and decision-making ability

●Communication Skills

●Initiative

●Information gathering and monitoring skills

●Confidentiality

●Problem Analysis and problem solving

●Attention to detail and accuracy

Career History

Real Estate Agent Washington, DC

September 2020-Present

Maintain a good relationship with lenders, appraisers, home inspectors and escrow companies

Prepare necessary paperwork such as closing statement, deeds, contracts, purchase agreements and leases.

Compile lists of real estate properties with details regarding their location, square footage, and features.

Promote sale of properties through open houses, engagement in multiple listing services and advertisements.

Establish a network of mortgage lenders, contractors, and legal attorneys to whom you can refer clients.

Inspect condition of premises and organize for necessary maintenance or inform property owners of maintenance needs.

Evaluate clients’ financial abilities and research properties within their buyer power.

Strong sales and negotiation skills to close deals.

Excellent communication and interpersonal skills.

Assistant Property Manager I LINCOLN Properties Company Washington, DC

August 2018 – September 2020

●Deliver a superior customer experience and contributes to achieving and increasing the property’s targeted resident retention goal by building a sense of community for the residents of Lincoln Properties luxury apartment homes.

●Deliver Superior Customer Service and provide recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations, travel arrangements, special events and leasing options etc.

●Direct service requests to maintenance team and oversee the timely and successful completion of maintenance request.

●Build a sense of community by regularly attending Chamber meetings, establishing expert. knowledge on community attractions and local amenities.

●Create and manage monthly community calendar, log, audit, and package deliveries daily.

●Orient and train new Resident Concierge for their roles and responsibilities.

●Resolve residential concerns with rental agreements and leasing options using Yardi and Yieldstar.

●Showing properties to prospective tenants and answering relevant questions.

●Assist with innovative strategies that build positive buzz and key connections.

●Help create engaging social media initiatives to connect residents and manage posts.

●Support efforts to partner and market with nearby businesses, events, and other local organizations.

●Inspect property conditions and coordinate maintenance activities.

●Maintain organize and update resident files and records.

●Report any problems or issues to the property manager.

●Manage budgets, accounts, rent collections and tenant notices.

Bozzuto I Luxury Residential Concierge Arlington, VA

Aug 2014 – Sept 2018

●Deliver a superior customer experience and contributes to achieving and increasing the property’s targeted resident retention goal by building a sense of community for the residents of Bozzuto luxury apartment homes.

●Deliver Superior Customer Service and provide recommendations to residents and resolve and/or follow up on resident needs to include assisting residents with directions, securing transportation, theatre tickets, dinner reservations, travel arrangements, special events and leasing options etc.

●Direct service requests to maintenance team and escalate issues as appropriate to management.

●Build a sense of community by regularly attending Chamber meetings, establishing expert. knowledge on community attractions and local amenities.

●Create and manage monthly community calendar, log, audit, and package deliveries daily.

●Orient and train new Resident Concierge for their roles and responsibilities.

●Resolve residential concerns with rental agreements and leasing options using Yardi and Yieldstar.

●Assist with innovative strategies that build positive buzz and key connections.

●Help create engaging social media initiatives to connect residents and manage posts.

●Support efforts to partner and market with nearby businesses, events, and other local organizations.

Consultant National Nonprofit Internship Washington, DC

Feb 2012 – June 2014

●Participate in community outreach in helping and assisting teenagers between the ages of 13-19. Assist in administrative functions of conference event. Train other volunteers on self-awareness program.

●Coordinate program components of advanced leadership trainings designed for Fellows who have completed the first year of the Fellowship program including the Career Center and Senior Fellowship.

●Coordinate the front-line leader’s academy which includes the synchronization of recruitment, selection, curriculum, logistics, communication, evaluation, and other programmatic components. Initiated and support partnership opportunities for events and trainings at national, regional, and local conferences and events.

●Support the research and tracking of several networks to ensure that we are offering the programs and services necessary to support fellows to have long-term and meaningful roles in the progressive movement.

Aerotek Staffing

Retail Loan Processing I Freddie Mac McLean, VA

May 2011 – Feb 2012

●Assisted in administrative functioning of the office by, coordinating meetings and special projects; research, analyzes, and summarizes information and source materials for reports independently and communications findings orally and in writing.

Monitored alternative documentation for accuracy and potential problems. Provided information requiring comprehensive knowledge of institutional policies, procedures, and special department issues.

●Conformance with general policy and factual correctness. Assisted management in upgrading and improving protocol to meet department needs and initiatives. Trained employees to identify and address potential issues during the loan settlement process.

●Trained new hires software systems and managing loan modification processes. Advised specialist in litigating foreclosure loans to expedite re-modification process for non-judicial states.

Administrative Assistant Barclays Capital Bank, HomEq Servicing Raleigh, NC

September 06 – January 08

●Consistently met established sales benchmarks in new customer accounts setups and upgraded features. Maintained portfolio of bankrupt/ foreclosed home equity accounts. Bankruptcy Specialist. Balanced bankruptcy reports, confirm filing status, and closures. Prepared weekly fiscal and analytical reports regarding all bankruptcy settlings and fiscal collections.

●General Office duties, Filing, Answering Phones, Greeting Guest, Scheduling appointments. Assisted in administrative functioning of the office by maintaining calendar and scheduling, coordinating meetings and special projects; research, analyzes, and summarizes information and source materials for reports independently and communications findings orally and in writing.

●Ensured confidentiality of information; provides guidance and instruction of office support staff; supports office

Education

Regent University

Business Administration/Organizational Leadership 2015 – currently

Liberty University Lynchburg, VA

Business Administration/Project Management 2011 – 2015

Licensure – District of Columbia Real Estate 2016

Maryland Real Estate 2022

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