It Support Technical

Stephen B. Humma Jr.

IT Support Professional

Compton 484-***-**** *******.*****@*****.***

Professional Summary

Dedicated IT professional with expertise in technical support, user training, troubleshooting, and IT infrastructure optimization. Known for improving workflows and user experience through effective problem-solving and relationship- building. Experienced consultant skilled in operations, strategy, and finance with strong interpersonal and analytical abilities. Proven track record of leading IT support initiatives and providing strategic guidance to enhance business performance.

TECHNICAL SKILLS

• Networking: Wired/Wireless Network Configuration, Cabling, Patch Panels, Subnetting, UDP/TCP, Firewall, Velocloud, Cisco Meraki, AWS, Azure Cloud AD, WAP, Cloud Computing

• Operating Systems: Windows (Enterprise/Professional), UNIX, Linux (RedHat), Windows Server (2008-2016), Mac, Chromebook

• Software & Tools: Office365 (Excel, PowerPoint, Outlook, Word), Visual Basic, Photoshop, Wireshark, VMware, Microsoft Teams, LogMeIn, GoToMyPC, TeamViewer, Jira, N-Central, SentinelOne, SFTP, ServiceNow, SCCM, JamF, Intune, Cherwell, Oracle, SEP, AutoCad, Remedy, Splunk, .NET Framework, MySQL, HTML

• Installation & Repair: PC Hardware, Network Equipment, A/V Systems, Antenna Installation, Workstation Systems, OS Installation/Repair

• Other Skills: Database Management, Data Entry/Analysis, Site Surveys, C#, PHP, IP Configuration, Proposal Development, Process Improvement

SOFT SKILLS

• General: Team Building, Communication, Collaboration, Project Management, Organization, Leadership, Client Engagement, Attention to Detail

• Technical: Problem-Solving, Change Management, Data Analytics, Issue Resolution, Software Troubleshooting, Trend Analysis, Risk Assessment, Multitasking

• Leadership: Employee Management, Training & Development, Performance Reviews, Coaching

• Documentation & Compliance: Reporting, HIPAA Compliance, Quality Assurance, Disaster Recovery, Safety Regulations

Professional Experience

Workstation Consultant

PennDOT – Harrisburg, PA April 2024 – October 2024 (Contract)

• Played a critical role in directly supporting the Keystone Building and providing comprehensive IT support statewide, managing and contributing to the 510 or more tickets completed monthly

• Collaborated with teams to define, strategize, and implement marketing and web strategies.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

• Spearheaded hardware and software troubleshooting initiatives, including SCCM client configuration and compliance management

• Delivered tailored user training to maximize productivity and ensure effective system utilization, with an emphasis on seamless device compliance

Instructor

PITC Training Institute September 2023 – Oct 2024 (Part-Time, Remote)

• Delivered engaging instruction on Windows 10 and Microsoft Office Suite, consistently achieving a minimal failure rate through innovative teaching methods and hands-on learning experiences

• Developed interactive, virtual curriculum content, enabling students to grasp complex concepts and gain industry-relevant skills

• Provided individualized mentorship and support to prepare students for IT certifications, helping them build foundational skills for future success

• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

• Optimized learning plans based on student performance and feedback. Field IT Support Technician

NiSource Western Pa and Eastern Oh November 2023 – January 2024 (Contract)

• Led technology transitions, overseeing the deployment and migration of devices and data, while implementing new software systems to enhance operational efficiency

• Developed and implemented solutions to migrate legacy user data to new systems, ensuring continuity and user satisfaction

• Delivered targeted technical support that minimized downtime and optimized user adaptation to new systems and technologies

• Demonstrated to customers proper methods for operating equipment after it had been installed.

• Managed maintenance activities, supervised staff, and inspected equipment. Field Service Engineer

PP&L May 2022 – May 2023 (Contract)

• Provided on-site and remote IT support to 100+ users across multiple locations, resolving hardware/software issues with a 95% success rate on first attempt.

• Delivered security solutions in accordance with company policies, enhancing data protection and reducing system vulnerabilities.

• Maintained data protection standards through proactive security management.

• Conducted Network Engineer level support and diagnostics with flaw-free results.

• Assisted Network and Engineer team to fix issues within the network which would impede tasks completion.

• Was able to complete tasks with no supervision in a timely manner with limited permissions and resources.

Overnight Team Lead

Walmart January 2022 –May 2022

• Managed inventory accuracy by binning, picking, conducting audits, and resolving discrepancies using the inventory system.

• Enhanced merchandise presentation through strategic stocking, rotating goods, and creating appealing displays for better customer experience.

• Improved operational efficiency by receiving, stocking merchandise, and maintaining a clean, organized backroom for quick inventory access.

• Led customer inventory flow, overseeing backroom standards, unloading trucks, and processing freight to ensure readiness for new deliveries.

• Worked with team members to secure high-shrink and fragile merchandise, reducing losses and improving inventory accuracy.

• Ensured compliance with company policies by generating and completing necessary paperwork, logs, and documentation.

• Educated staff on organizational goals to drive employee success. IT Warehouse Administrator

Penske September 2021 – December 2021(Contract)

• Maintained flawless inventory management with zero errors, ensuring accurate placement and minimizing lag time.

• Packaged and shipped nearly 1,000 devices, ensuring timely delivery and quality control.

• Supported warehouse operations by keeping the environment organized, contributing to efficient daily processes.

• Assisted the Workstation Team with imaging and troubleshooting to resolve technical issues for deployments.

• Provided administrative support by generating reports, verifying inventory, and coordinating with the team to meet goals.

• Loaded, unloaded, and moved materials between storage and production areas.

• Consistently lifted materials weighing up to 60 pounds.

• Successfully navigated large shipments through tight spaces and busy facilities.

• Managed warehouse operations and ensured proper shipment procedures. Desktop Engineer

Canoo March 2021 – August 2021 (Contract)

• Delivered Tier 1/2 IT support for developers and engineers, including custom PC builds and system migrations, achieving a 98% user satisfaction rate.

• Troubleshot and resolved complex hardware and software issues, ensuring minimal disruption to project timelines.

• Implemented system upgrades, reducing deployment time by 20% and enhancing overall system efficiency.

• Managed over one hundred iPhone for new hire remote employees and setting up their profile in Apple Business Manager.

• Migrated over one hundred iPhones from Jamf to Intune remotely. United States Marine Corps

Administrative Manager July 2005 - January 2015

• Managed data entry for over 210 military records with 99.98% accuracy.

• Achieved a 96% rating on a military administrative inspection for unit processes.

• Supervised 5 employees in data entry, certification, personnel management professional growth.

• Ensured 100% accuracy in managing pay, medical records, and entitlements for over 120 employees.

• Maintained HIPAA compliance when handling medical records for 100+ employees.

• Led mailroom operations with a 99% inspection score.

• Developed and supervised onboarding and out-processing procedures for 300+ employees.

• Streamlined the travel procedures for 300+ employees through automation.

• Managed inventory in Excel and tracked personnel data with attention to detail.

• Assisted with the installation and wiring of communication systems in the field.

• Supported operating system installations for the Communications Manager, demonstrating strong IT skills.

• Provided network and printer support, troubleshooting issues to maintain communication integrity.

• Conducted system diagnostics to ensure uninterrupted communication services. Education

Southern California Institute of Technology

Bachelor of Science in Information Systems 2020

Certifications

• CompTIA Security+ (Sec+)

• Certified Network Defender (CND)

• Certified Ethical Hacker (CEH)

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