Customer Service Help Desk

FIRST M. LAST

212-***-**** *****@*****.*** LinkedIn

HELP DESK TECHNICIAN

Technical Support Customer Support Software Troubleshooting Results-oriented and adaptable IT operations professional with experience in customer service, technical support, PC maintenance, and system administration. Possess adeptness in implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality. Areas of expertise include:

Help Desk Ticketing Systems

Problem Diagnosis

Technical Troubleshooting

Phone & Online Support

Office 365 Support

Emotional Intelligence

Customer Service

Complaint Handling

Software Installs

TECHNOLOGY PROFICIENCIES

Ticketing:

Freshdesk, Jira Service Desk, ServiceNow

Software: Active Directory, Office 365, Outlook, Cisco AnyConnect, Duo, Slack, Zoom Browsers: Google Chrome, Microsoft Edge, Mozilla Firefox Networking: LAN, Mesh Wi-Fi Network Systems, DHCP, VPN, DNS Platforms: Windows 10 Enterprise, macOS, Android, iOS, Chrome OS SYSTEM ADMINISTRATION EXPERIENCE

WINDOWS SERVER 2016 Hands-On Virtual Labs

• Installed and setup VirtualBox, pfSense, Windows Server 2016, linked clones, and RDP.

• Added Windows 10 client machines to Windows Server 2016 domain.

• Created and modified Active Directory template user accounts to hold various properties.

• Configured Window Server 2016 domain settings, server name, TCP/IP settings, and remote desktop.

• Created and linked Group Policy Objects (GPO) in Active Directory.

• Setup Azure AD Connect for hybrid Azure AD join and seamless SSO using password hash sync. WORK EXPERIENCE

MCDONALD’S RESTAURANT, New York, NY 7/2019 – Present Customer Service Associate

Video provides a powerful way to help you prove your point. When you click Online Video, you can paste in the embed code for the video you want to add. You can also type a keyword to search online for the video that best fits your document. Key Contributions:

• Maintained outstanding attendance and customer service ratings.

• Video provides a powerful way to help you prove your point. WENDY’S RESTAURANT, Brooklyn, NY 3/2018 – 6/2019

Customer Service Associate

Video provides a powerful way to help you prove your point. When you click Online Video, you can paste in the embed code for the video you want to add. You can also type a keyword to search online for the video that best fits your document. EDUCATION & CREDENTIALS

CompTIA A+

Microsoft 365 Certified: Fundamentals

MTA: Windows Server Administration Fundamentals

MTA: Windows Operating System Fundamentals

High School Diploma

REGENT HIGH SCHOOL, New York, NY

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