Customer Service Warehouse Data

Nimo Mohamed

857-***-****

**********@*****.***

Cambridge, Ma 02139

Professional Experience

Worldwide Flight Services April 2024 – current

Logan Internation Airport

Prepare and organize all necessary documentation for flight arrivals and departures, including distribution and copies as required.

Travel to Airport Operational Area (AOA) to meet arriving or departing flights for document retrieval and drop-off.

Notify Brokers or Freight Forwarders listed on the Master Airway Bill (MAWB) of shipment arrivals or holds.

Assist customers with retrieving documents and freight, ensuring all charges are collected and payments documented.

Process "Customs Out" as proof of delivery for each completed transaction.

Facilitate over-the-counter shipments by completing MAWBs and confirming TSA-required screenings.

Enter AWB information accurately into airline systems and manifest flights based on warehouse data.

Print and deliver flight manifests, cargo pallet messages, deadloads, and NOTOC to the aircraft.

Verify post-flight inventory and maintain accurate document records.

Prepare and maintain various operational reports, including Irregularity, Weekly Import, and Export Statistics.

Handle incoming calls and emails promptly, ensuring customer satisfaction and compliance.

Uphold security protocols in compliance with Airport Police, TSA, and U.S. Customs regulations.

Retrieve import and deliver export documents between the aircraft and warehouse, ensuring timely processing.

Cashier, Stop and Shop

Boston, MA

January 2023 – April 2024

Responsibilities:

Processed customer transactions efficiently and accurately.

Assisted in training new cashiers and provided guidance on best practices.

Handled customer complaints and escalated issues to management when necessary.

Participated in inventory audits and restocked shelves as needed.

Collaborated with team members to ensure smooth store operations.

Cashier, CVS

Cambridge, MA

January 2021 - December 2022

Responsibilities:

- Provided prompt and friendly customer service, enhancing customer satisfaction.

- Maintained a clean and organized cashier station and front-end area.

- Processed returns and exchanges according to company policies.

- Assisted in opening and closing procedures, including balancing the cash register.

- Supported the pharmacy team with customer inquiries and prescription pick-ups.

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