Customer Service Technical Support

Charles Hanna

***** ** **** **

Coral Springs, FL

Phone: 954-***-****

Email: **********@*****.***

Professional Summary

Dedicated and versatile customer service professional with over 8 years of experience in retail and online customer support roles. Known for maintaining top seller ratings and effectively managing high volumes of customer interactions. Demonstrates exceptional multitasking abilities, rapid acquisition of technical skills, and a proactive approach to problem-solving. Adept at taking on responsibilities across multiple roles and excelling in fast-paced environments. Seeking to leverage extensive customer service expertise and technical proficiency to contribute to a dynamic team.

Skills

- Customer Service Excellence: Consistently maintained top seller ratings by delivering exceptional customer service and support.

- Technical Proficiency: Quick learner of new computer and software skills, proficient in Microsoft Office (Word, Excel) and various POS systems.

- Operational Efficiency: Managed high-volume email communications, processed orders and cancellations, and ensured accurate and timely customer service.

- Adaptability: Successfully handled responsibilities of multiple roles, demonstrating flexibility and resilience in dynamic work environments.

- Communication: Strong written and verbal communication skills, effective in customer relations and team collaboration.

- Problem-Solving: Proactive in identifying issues and implementing effective solutions to improve customer satisfaction and operational processes.

Professional Experience

Customer Service Representative

RarewavesUSA Online

June 2021 – Present

- Managed over 2,000 customer emails weekly, efficiently addressing inquiries, processing orders, and handling cancellations.

- Maintained a top seller rating by consistently delivering high-quality customer service and ensuring customer satisfaction.

- Utilized Microsoft Office tools, including Word and Excel, to manage customer data, generate reports, and track order status.

- Took on the responsibilities of multiple roles, managing customer support, order fulfillment, and issue resolution independently.

- Demonstrated a strong ability to learn and apply new computer skills and software programs quickly and effectively.

- Coordinated with logistics teams to ensure accurate and timely order delivery, enhancing customer experience.

- Developed and implemented strategies to streamline service processes, reducing response times and increasing efficiency.

Cashier

JOANN Fabrics And Crafts Plantation, FL

August 2015 – June 2021

- Operated cash register and managed cash, check, and credit card transactions with 100% accuracy.

- Assisted customers in locating products, completing purchases, and promoting loyalty programs.

- Trained new team members on POS systems, customer service techniques, and sales strategies.

- Maintained organized merchandise displays, restocked items regularly, and contributed to a clean, professional store appearance.

- Addressed and resolved customer concerns, fostering loyalty and encouraging repeat business.

Technical Support Representative

Teleperformance USA Boca Raton, FL

January 2018 – February 2019

- Provided Tier 1 IT support to non-technical users, troubleshooting hardware, software, and network issues on Windows, Linux, and Mac systems.

- Collaborated with supervisors to escalate and resolve complex customer inquiries and technical problems.

- Conducted detailed research to address product issues and support the development of new solutions.

- Provided clear, step-by-step troubleshooting guidance to non-technical users, enhancing their understanding and satisfaction.

- Documented and reviewed support tickets accurately to ensure thorough tracking and resolution of technical problems.

Construction Worker

Venture Brothers Fort Lauderdale, FL

June 2009 – June 2012

- Assisted in various construction projects, ensuring tasks were completed accurately and on schedule.

- Managed the loading and unloading of construction materials, maintaining a safe and organized work environment.

- Used precision measuring tools to ensure parts and materials met required specifications.

Education

Associate of Arts and Sciences in Criminal Justice

Broward College Fort Lauderdale, FL

Expected November 2022

High School Diploma

Northeast High School Oakland Park, FL

August 2012

References

Available upon request.

Contact this candidate