Transit Bus Information

YOLANDA HILL

** ***** ****** ****** ****, NJ **305 201-***-**** ********@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with call center experience. Able to provide clerical support to clinical and office staff and perform administrative duties necessary to deliver quality patient care.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Critical thinking skills necessary to interpret and apply information and resolve problems.

Customer service skills necessary to communicate effectively with patients and healthcare providers.

Strong time management skills with ability to establish priorities to meet timelines.

Communication Platforms – Zoom.

Microsoft Office Applications – Word, Excel, and PowerPoint Type 45 WPM with Data Entry skills.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription Patient Processing Patient Registration

Medical Records Management Check In Check Out Data Entry Release of Information

HIPAA Compliance Medical Laws & Ethics CMS 1500 Claim Form Billing Cycle Claims Appeal Process

Medical Billing Knowledge Third Party Billing Medicare Medicaid HMO PPO

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2024

WORK EXPERIENCE

Stay at Home Parent – Jersey City, NJ 02/2020 – Present

Homemaker

Ensure household duties are completed in a timely manner and manage household budget.

Coordinate medical care, meals, and social activities.

Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.

U.S. Security Associates, Inc. – Jersey City, NJ 11/2016 – 02/2020

Concierge / Customer Service

Provided excellent customer service at assigned location.

Adhered to and enforced company rules, regulations, procedures, and standards of conduct.

Observed and reported activities and incidents, entered data, and maintained awareness to identify suspicious activity, safety hazards, and security concerns.

Enforced access control procedures, conducted patrols, and maintained professional working relationships.

VIP Communication Services – Jersey City, NJ 06/2013 – 11/2015

Customer Service Representative – Call Center

Trained new hires, served as Lead, answered incoming telephone calls for physicians, greeted callers, established reason for calling, and provided professional customer service.

Transferred calls, relayed verbal messages, and paged appropriate personnel.

Handled large volume of calls and used active listening skills to take and relay accurate messages.

Adhered to company policies and procedures and documented interactions.

VOLUNTEER EXPERIENCE

Volunteer at Acclaim Rehab in Jersey City, NJ (02/2022 – Present)

Provide support and companionship to patients and help distribute medications

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