Process Improvement Client Relationship

SKILLS:

Client Relationship Management, Conflict Resolution & Empathetic Communication, Stakeholder Engagement & Event Planning, Project Coordination & Process Improvement, Data Tracking & Reporting,Digital Communication Tools (Zoom, Google Suite, Microsoft Office)

PROFESSIONAL EXPERIENCE:

Associate Therapist

Steps and Stages, LLC Feb. 2025 – Present

●Deliver individualized therapy services, ensuring client progress and satisfaction through trust-building and targeted interventions.

●Develop and adjust treatment plans aligned with client goals, fostering a collaborative and adaptive experience.

●Use empathetic communication and active listening to resolve concerns and maintain long-term client relationships.

Coordinate with internal team members to provide comprehensive, high-quality care.

●Maintain compliant, confidential documentation and support ethical service delivery.

Program Associate

Bank Street College Oct. 2023 – Present

●Coordinate logistics and communication for high-impact stakeholder sessions and client-facing learning engagements.

●Prepare and finalize customized presentations and materials for diverse audiences.

●Support budget tracking, consultant contracting, and vendor management.

●Assist in cross-functional project planning and internal process improvement to enhance stakeholder experiences.

School Counselor

Storefront Academy Aug. 2019 – Jan. 2023

●Delivered academic and personal counseling services to students and families.

●Facilitated group programming and workshops on personal growth and career planning.

●Collaborated with staff to develop and evaluate support systems and initiatives.

●Maintained accurate documentation and supported a student-centered service model.

EDUCATION:

●Master of Science in Education — Mental Health Counseling

Hunter College, New York, NY

●Bachelor of Arts — Education Studies

Spelman College, Atlanta, GA

AFFILIATIONS:

●Member, Alpha Kappa Alpha Sorority, Inc.

●Member, Chi Sigma Iota Counseling Academic & Professional Honor Society International

Contact this candidate