Customer Service Executive Director
Resume:
Linda M. Berzi, MBA
**+ Years Customer Service Professional, Post-Secondary Education Leader, and Educator Menomonie, WI 54751
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Member Services Associate - Slack Support Advisor
Peloton Interactive - Remote
October 2021 to November 2023
Coordinate with all branches of our support teams to better understand and resolve Member inquiries Call/Chat/Email with
Members and manage tickets through to completion Be very knowledgeable about Peloton products Required Qualifications 2+ years of relevant work experience Exceptional verbal and written communication skills with the ability to multi-task across interactions in phone, chat, and messaging platforms Faculty Program Advisor/Dean
CEHE - Independence University
April 2010 to August 2021
• Provided outreach, referrals, and intervention for the student population
• Developed activities and workshops to support new students, students on academic warning, and honors students
• Collaborated with Academic Affairs to monitor and convey all aspects of curriculum, sequencing, academic status and registration
• Collaborated with Academic Affairs regarding curriculum updates, scheduling, student concerns and needs to maintain industry standards and policy
• Participated and supported all key departments including tracking statistics, proper file documentation, departmental meetings, strategic planning and program assessment
• Monitored institutional benchmarks and supported all persistence endeavors Executive Director
Apollo College
May 2006 to April 2010
• Develop and maintain high standards of professional practices and employ, direct, and maintain qualified personnel to meet the service goals of the campus
• Establish and develop operational policies and procedures to improve technical and administrative functions
• Ensure that the campus and its various programs undergo regular evaluation, growth, and development, including review for potential new programs
• Maintain contact with public and private agencies and local professional groups
• Work closely with the President to establish short and long-range goals and take responsibility for implementing approved goals and plans at the campus
• Provide direction for staff training and development programs to enhance individual and organizational abilities Executive Director of Education
IIA
May 1999 to May 2006
• Develop and maintain high standards of professional practices and employ, direct, and maintain qualified personnel to meet the service goals of the campus
• Establish and develop operational policies and procedures to improve technical and administrative functions
• Ensure that the campus and its various programs undergo regular evaluation, growth, and development, including review for potential new programs
• Maintain contact with public and private agencies and local professional groups • Work closely with the President to establish short and long-range goals and take responsibility for implementing approved goals and plans at the campus
• Provide direction for staff training and development programs to enhance individual and organizational abilities Education
Master of Business Administration
Arizona State University-West
December 1998 to December 2000
B.S. in Marketing
Arizona State University-West
August 1994 to December 1998
B.S. in Accounting
Stevens-Henager College of Business-Provo
B.S. in Graphic Design
Independence University
Skills
• Classroom Management
• Curriculum Development
• Microsoft Excel
• Public speaking
• Microsoft Word
• Microsoft Powerpoint
• Time management
• Data collection
• Microsoft Office
• Sales
• Customer service
• Databases
• Strategic Planning
• Statistics
• Teaching
• Writing Skills
• Research
• Administrative Experience
• Tutoring
• Event Planning
• Customer support
• Training & Development
• Adobe Photoshop
• Adobe InDesign
• Graphic Design
• Adobe Illustrator
• Salesforce (2 years)
• Content management systems (5 years)
• Zendesk (5 years)
• Talkdesk (5 years)
• Zoom
• Call center (5 years)
• Okta (10+ years)
• Adobe Creative Suite
• Adobe Acrobat
• Marketing
Assessments
Customer focus & orientation — Proficient October
2021
Responding to customer situations with sensitivity Full results: Proficient
Recruiting — Proficient
August 2021
Managing the candidate sourcing and selection process Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
August 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Customer service — Proficient
October 2021
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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