Customer Service Help Desk

Lester Tremaine Norwood

*** ********* *********

Apt 45G Jonesboro GA USA 30236

***************@*****.***

***************@*****.***

Mobile: +1-678-***-****

OBJECTIVE: seek remote job and customer service and help desk anyway virtual assistant for AI learning or a help assistant with streamlining process. Customer service specialist

• EXPERIENCE:

• Sam.gov and Open AI-

• technology expert, streamlining, optimizer software, hardware and software engineer, Network performance.

• Over course of 10 years I've helped improve speed, reliability, and usability without optimizing code to reduce loading times.

• Helped consolidate Federal contract information for the federal government

• 10-year apprenticeship with the United States Presidents FTC and FCC officials including Homeland security.

• Was a part of the legacy systems.

• Many centers they were given to me came to workforce development and helping other apprentice and development throughout my tenure.

• Help the line meeting Workforce and training goals.

• Help the trading industry With skill relevant federal contracting and understanding how the process worked.

• Understand the model of the 01-mini Which is engineer for strong reasoning capabilities In areas for coding and problem solving, Accurately build efficient models for virtual Ai Assistant models In various industries

• Critical and efficient problem solving By testing Different AI models By simplifying the interfaces and creating automated Network management tasks

• Helping Services become more efficiently faster than most normal processes

• Effective with tracing and creating DNS Configuration errors Helping AI with technical Communication and preventing software glitches By maintaining open channels of communication

• Multilingual and translator Built in integrated Solutions Proficiency

• Generative AI copyright International And National archives EDUCATION:

• Strayer University Online 2024

• Undergrad for a criminal justice And government Homeland Security

• Everest University Online 2010-2012

• Business Administration major

• Dekalb Technical college 2000-2002

• Customer service specialist

• Eastside High School 1996-2000

• Dual Diploma

• Dean's mentioned eight times Seven consecutive

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